In-Demand Customer experience analyst Jobs in Victoria

Global Customer Data Analyst
Gridsight —Melbourne VIC
- $2,500 a month
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- AWS
Quick Apply
8d
Customer Experience Analyst
Seeing Machines —Melbourne VIC
- Analysis skills
- APIs
- Agile
4d
Media Search Analyst - English (Australia)
TELUS Digital —Bulleen VIC
- Part-time
- Management
- Research
- Senior Secondary Certificate of Education
Quick Apply
Customer Experience Process Analyst
Asahi Beverages —Melbourne VIC
- Full-time
- Analysis skills
10d
Junior Business Analyst (Data Analytics)
Premier Financial Advocates —Wheelers Hill VIC
- $80,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Azure
- SQL
- Professional development assistance
Quick Apply
Banking Platforms Consultant (all levels)
Accenture —Melbourne VIC
- Full-time
- Leadership
- On-the-job training
- Parental leave
Data Analyst
Pyramid Global Technologies —Melbourne VIC
- Computer science
- Data analysis skills
- SQL
People Data Analyst
Reece Group —Cremorne VIC
- Full-time
- SQL
- Analytics
11d
People Data & Insights Analyst - Support Services Global Support Centre
Cotton On —Geelong VIC
- Full-time
Quick Apply
Business Analyst
Accenture —Melbourne VIC
- Full-time
- Business development
- Bachelor's degree
- No degree
- On-the-job training
- Parental leave
Customer Operations and Billing Analyst
DXC Technology —Melbourne VIC
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Parental leave
- Employee assistance program
Insights Analyst - Cotton On Global Support Centre
Cotton On —Geelong VIC
- Full-time
- Data analysis skills
- Research
- SQL
Quick Apply
Business Analyst
ANZ Banking Group —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
13d
Planning Analyst
Seed Heritage —Melbourne VIC
- Full-time
- Microsoft Excel
- Management
- In-person
- Employee assistance program
- Referral program
10d
Sales Operations Analyst
Amer Sports —Moorabbin Airport VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Salesforce
Quick Apply
Data Analyst
CARTESIAN PROPERTY GROUP PTY LTD —Melbourne VIC
- $80,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Quick Apply
3d
Project Analyst
Metcash —Oakleigh South VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
- Parental leave
Business analyst - Health insurance and claims
Infosys Singapore & Australia —Melbourne VIC
- Contract
- Hybrid work
- Azure
- Agile
- Business
- Health insurance
Quick Apply
Senior Analyst - Enhanced Customer Due Diligence
Crown Resorts —Melbourne VIC
- Full-time
- Research
- Analysis skills
- Supervising experience
3d
Senior Business Analyst
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Analysis skills
11d

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Global Customer Data Analyst

Gridsight
Melbourne VIC

Quick Apply

Job Details

Full-time
$2,500 a month
8 days ago

Benefits

Remote work allowance
Wellness allowance

Qualifications

Cloud infrastructure
Data analysis skills
Git
SQL
AWS
Cloud development

Full Job Description

Electricity grids are undergoing the most significant transformation in a century. The shift to renewables, the proliferation of rooftop solar, batteries, and EVs, and the increasing complexity of distribution networks are forcing utilities to operate their grids in fundamentally new ways. Gridsight is the analytics platform that makes this possible.

Gridsight is a rapidly growing GridTech startup dedicated to accelerating global electrification and decarbonisation. We are an AI-powered vertical SaaS platform that enables electric utilities to modernise grid operations, accelerate DER interconnection, and unlock dynamic grid capacity. The opportunity is enormous.

Why Now

Gridsight was founded in Australia five years ago. Since then, we’ve established strong product–market fit and emerged as the category leader. We are now scaling rapidly across the US with multiple Top 20 utilities.

This role exists because we're growing faster than our current implementation process, and we need someone who can both roll up their sleeves to deliver today and help us build the tooling and process that makes tomorrow faster.

You'll be working at the intersection of delivery and data — close to customers, close to the commercial team, and close to the product and engineering decisions that shape what we build next.

The Role

As a Customer Data Analyst, you'll turn our utility customers' data into actionable insights. You'll build dashboards and visualisations that help customers see and understand their grid and deliver bespoke analysis that answers questions they can't yet answer themselves.

You'll work alongside our Power Engineers, who bring deep subject matter expertise and lead technical delivery with customers. You'll partner with our Customer Data Engineers to make sure the data you need is available, well-structured, and reliable. And you'll work with Product to translate recurring analyses into platform features when we see enough demand across the market.

Gridsight runs an AI-forward stack that gives the team access to best-in-class tooling across data infrastructure, orchestration, and AI-assisted development, including Databricks, dbt, Dagster, AWS, and enterprise Claude Code. Staying ahead of the curve is part of the job.

This is a great role for someone who loves working with data, enjoys being close to customers, and wants to see their analysis evolve from a one-off deliverable into a product used across the industry.

Key Responsibilities

Analytics & Visualization (~55%)

Build dashboards and visualizations for customers, making complex grid data clear and actionable.
Translate customer business questions into analytical tasks, and communicate findings clearly to both technical and non-technical audiences.
Deliver ad hoc and bespoke analysis to answer questions and surface insights that aren't yet available through the product.
Validate outputs against quality standards to ensure analysis is accurate and trustworthy.

Customer Delivery Support (~25%)

Work alongside Power Engineers, who provide subject matter expertise and lead technical delivery, to support end-to-end customer engagements.
Partner with Customer Data Engineers to ensure the data required for analytics is available, correctly mapped, and fit for purpose.
Debug data and analysis issues with composure — triaging problems, communicating clearly with customers, and driving resolution.

Product Support (~20%)

Identify and communicate patterns across customer engagements to inform product direction.
Partner with Product to translate bespoke analyses into repeatable, platform-ready features where there's enough demand and signal from customers across the market.
Contribute to internal documentation, playbooks, and tooling that improve the efficiency and consistency of future analytics and delivery work.
Bring a tool-first mindset: spot manual steps that can be automated, and take initiative to improve them.

Qualifications

2+ years of professional experience in data analytics, analytics engineering, data engineering, technical consulting, or a similar role combining hands-on data work with stakeholder engagement.
Strong SQL skills and demonstrated ability to analyse, validate, and wrangle complex or messy datasets.
Experience building dashboards and data visualizations.
Proficiency in Python for data analysis, transformation, and scripting.
Ability to communicate data-driven findings clearly to both technical and non-technical audiences.
Experience with cloud data infrastructure and modern development practices (Git, command-line environments, collaborative codebases).
Exposure to dbt or similar ELT/ETL frameworks.
Strong problem-solving skills and a methodical approach to troubleshooting technical issues.
Proven problem-solving abilities and a self-starter mentality, comfortable working in a fast-paced startup environment.

What We Offer

Competitive salary. We hold high expectations, but pay accordingly.
Meaningful ESOP so you share in the growth of Gridsight.
$2,500 WFH allowance, $2,500 health and wellness allowance, bi-annual in person working weeks, and lunch is on us when you’re in office.
Work how you like. Fully remote, hybrid or in office with a fresh, new head office in Sydney and satellite spaces in Melbourne, Brisbane and Hobart.

Quick Apply

Refine Your Search

customer experience analyst jobs in victoria

Global Customer Data Analyst

Customer Experience Analyst

Media Search Analyst - English (Australia)

Customer Experience Process Analyst

Junior Business Analyst (Data Analytics)

Banking Platforms Consultant (all levels)

Data Analyst

People Data Analyst

People Data & Insights Analyst - Support Services Global Support Centre

Business Analyst

Customer Operations and Billing Analyst

Insights Analyst - Cotton On Global Support Centre

Business Analyst

Planning Analyst

Sales Operations Analyst

Data Analyst

Project Analyst

Business analyst - Health insurance and claims

Senior Analyst - Enhanced Customer Due Diligence

Senior Business Analyst

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