In-Demand Senior client care and relationship officer Jobs in Vaucluse Nsw

Senior Client Care and Relationship Officer
Bondi Vet —North Bondi NSW
- $38 - $40 an hour
- Full-time
- EMR systems
- Front desk
- Computer skills
- Employee discount
- Pet insurance
Quick Apply
9d
Intake Officer - Sydney
Knowmore Legal Service —Sydney NSW
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Administrative experience
- Annual leave
- Work from home
Quick Apply
Client Service Officer - Estate Planning and Administration
NSW Trustee and Guardian —Sydney NSW
- $87,199 - $95,482 a year
- Full-time
- Hybrid work
- Customer service
- Parental leave
- Employee assistance program
8d
General Manager - Corporate and Commercial
Benefact Group —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Business development
- Negotiation
- Annual leave
- Parental leave
Security Officer
Western Sydney Local Health District —Sydney NSW
- $65,703.26 a year
- Full-time
- Databases
- First Aid Certification
- Communication skills
Security Officer / Security Guard – Permanent Reliever
Assetlink —North Ryde NSW
- $29.79 - $59.58 an hour
- Part-time
- CPR Certification
- Customer service
- First Aid Certification
- Annual leave
Insurance Senior Associate / Special Counsel (Professional Indemnity)
Barry Nilsson —Sydney NSW
- Office
- Parental leave
Senior Behaviour Support Practitioner
SAL Consulting —Sydney NSW
- Full-time
- Remote
- Leadership
- Travel reimbursement
- Work from home
12d
Senior Psychologist
SAL Consulting —Sydney NSW
- Full-time
- Remote
- Psychology
- Travel reimbursement
- Work from home
12d
Senior Occupational Therapist
SAL Consulting —Sydney NSW
- Full-time
- Remote
- Leadership
- Travel reimbursement
- Work from home
12d
Security Team Member
Assetlink —North Ryde NSW
- Rotating roster
- CPR Certification
- Customer service
- First Aid Certification
Head of Sales, NSW & Qld
Convera —Sydney NSW
- Public holidays
- CRM software
- Salesforce
- Microsoft Office
- Annual leave
Quick Apply

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Senior Client Care and Relationship Officer

Bondi Vet
North Bondi NSW

Quick Apply

Job Details

Full-time
$38 - $40 an hour
9 days ago

Benefits

Employee discount
Pet insurance

Qualifications

Medical office management
EMR systems
Front desk
Computer skills
Leadership
Hospital experience

Full Job Description

Bondi Vet Hospital is looking for an experienced Client Care and Relationship Officer to lead the front-of-house team and be the operational glue that keeps a busy six-vet practice running smoothly.

This isn’t an entry-level reception role. We need someone senior enough to own the client experience end-to-end, mentor junior team members, manage the retail space, troubleshoot on the fly, and take on broader practice support and admin responsibilities alongside day-to-day client care.

About the role

You’ll be the first and last point of contact for our clients, managing a high volume of inbound calls, bookings, and in-person visits — but this role goes well beyond the front desk. You’ll take real ownership of the client experience and several key areas of the business. Expect to:

∙ Manage the front desk and client care/reception team, setting the standard for service.

∙ Own the customer journey making sure clients and their pets are looked after before and after their consult, not just during it

∙ Manage scheduling across six vets, balancing urgent cases, routine bookings, and walk-ins

∙ Manage our retail space and merchandise — stock levels, presentation, ordering, and product knowledge

∙ Coordinate pet insurance for clients, including claims support and being our go-to on policy questions

∙ Ideally manage our social media presence — planning and posting content that reflects the practice

∙ Handle client relationships end-to-end, including sensitive or difficult conversations

∙ Support broader practice operations — rostering input, admin projects, and liaising with the clinical and management team

∙ Train and onboard new client care staff

∙ Be a trusted point of escalation for both clients and team members

You’ll be joining a practice that prides itself on being a genuine team — welcoming, supportive, and busy — in a location a stone’s throw from Bondi Beach.

Pay: above-award, $40 per hour based on experience and scope of responsibility.

What we’re looking for

∙ Significant experience in client care, reception, or practice management — ideally in veterinary, medical, or another fast-paced service environment

∙ Comfortable leading and taking responsibility and initiative.

∙ Strong multi-tasking and prioritisation skills — this role can get busy and you’ll need to keep your head

∙ Excellent judgement and the confidence to handle escalations independently

∙ Warm, professional communication style with clients and colleagues alike

∙ Strong computer skills

∙ Genuine interest and love of animals and willingness to build product/food knowledge

How to apply

Please send a 1–2 page CV and cover letter to Kate at [email protected] telling us a bit about your leadership experience and why this role is the right next step for you.

Pay: $38.00 – $40.00 per hour

Benefits:

Employee discount

Language:

English (Required)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

senior client care and relationship officer jobs in vaucluse nsw

Senior Client Care and Relationship Officer

Intake Officer - Sydney

Client Service Officer - Estate Planning and Administration

General Manager - Corporate and Commercial

Security Officer

Security Officer / Security Guard – Permanent Reliever

Insurance Senior Associate / Special Counsel (Professional Indemnity)

Senior Behaviour Support Practitioner

Senior Psychologist

Senior Occupational Therapist

Security Team Member

Head of Sales, NSW & Qld

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