In-Demand It helpdesk team leader Jobs in Sydney, Nsw

IT Helpdesk Team Leader
systemsGo —Sydney NSW
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
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Client Support Agent
Sentral —Sydney NSW
- $75,000 a year
- Part-time
- Management
- Customer service
- SQL
Quick Apply
11d
Associate, AI Enablement & Adoption (4 month Contract) - Sydney, Australia
OMERS —Sydney NSW
- Full-time
- Computer Science
- Microsoft Office
- Bachelor's degree
Technical Team Lead
Techist —Sydney NSW
- $90,000 a year
- Full-time
- Hybrid work
- Scripting
- Work from home
Quick Apply
8d
Facilities Coordinator
CBRE —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Commercial Account Executive- Customer Growth
Klaviyo —Sydney NSW
- $110,000 a year
- AI
- Marketing
Quick Apply
10d
IT Operations Manager
Excolo Partners —Sydney NSW
- Contract

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it helpdesk team leader jobs near sydney, nsw

IT Helpdesk Team Leader

systemsGo -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

ITIL Certification
SCCM
Customer service
Microsoft Office
Analysis skills
Bachelor's degree
ITIL
IT support
Organisational skills
IT
Communication skills

Full Job Description

About the Role

We’re hiring a Team Leader to join our client’s Sydney office! Our client is a global leader in medical equipment manufacturing, dedicated to advancing healthcare through innovation and excellence.

The role requires strong communication, customer service and analytical skills. This role will also require the resource to be a single point of contact (SPOC) for all escalated IT issues for the support services team.

Responsibilities

Be a SPOC for all escalated IT issues for the support services team.
Manages Service-Now ticket queue and ensures proper routing/escalation of Incidents and or requests.
Work as 2nd level support for system administration of Microsoft AD, Office 365 and other enterprise environments.
Mentoring new joiners in the team and providing operational and functional training.
Managing IT Asset inventory.
Lead on process improvements and manage the team to implement Global/Local programs.
Host weekly IT meeting for deskside team and presenting to Manager IT.
Creation and modification of user information, DL, Security groups etc. in Microsoft AD environment.
Experience with Corporate software solutions including SCCM, Imaging tools, Anti-Virus, Share point, Office suites etc.
Receive and respond to incoming calls, e-mails, and/or work from ticketing system and ensure timely closure of pending requests, maintaining SLA.
Lead in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring IT processes.
Monitoring of critical IT infrastructure and ensuring proper and timely escalation of system generated warning and alerts.
Lead in developing long-term strategies and capacity planning for meeting future IT inventory asset needs.
Write technical specifications, instructions, Knowledge base articles, and validation documents for end users and IT processes.

Qualifications

5 - 8 years relevant work experience.
Microsoft certification is a plus.
Good project management Skills.
Medical technology/manufacturing IT experience is a plus.
ITIL v3 experience is a plus.
Bachelor Degree is preferred.
Excellent technical knowledge of HP desktop and laptop hardware plus software, including Microsoft Windows products such and Microsoft Office applications.
Strong analytical and organizational skills.
Strong communication and customer service skills.
Driven to continually build knowledge and skills.

Required Skills

Build relationships with peers, stakeholders, and customers.
Become familiar with technology platforms and systems.
Become familiar with the IT organization as to be built out of the ITO program.
Ensure that support requests are captured in the ticketing system.
Have a clear understanding of the local IT environment and articulate additional training and education needs as demanded by the local environment.

Preferred Skills

Become a respected and trusted IT support services expert.
Be able to resolve 90% of incidents in a self-sufficient manner within defined SLA’s.
Be well integrated with the Asiapac support services organization and work in line with its structure and dependencies.
Lead regional and/or global projects as per the organization strategy.
Work in line with globally defined and available support services related processes and procedures.

Quick Apply

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it helpdesk team leader jobs in sydney, nsw

IT Helpdesk Team Leader

Client Support Agent

Associate, AI Enablement & Adoption (4 month Contract) - Sydney, Australia

Technical Team Lead

Facilities Coordinator

Commercial Account Executive- Customer Growth

IT Operations Manager

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