In-Demand Customer experience & community coordinator Jobs in Sydney, Nsw

Customer Experience & Community Coordinator
BOODY AUSTRALIA PTY LIMITED —Surry Hills NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick Apply
People & Culture Coordinator - Hybrid
Assetlink —Rhodes NSW
- Full-time
- Hybrid work
- Human resources
- Communication skills
10d
Administration Coordinator - Hunters Hill
Catholic Healthcare —Hunters Hill NSW
- $36.70 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Business Administration
- Health insurance
- Parental leave
Quick Apply
7d
Regional Support Coordinator
MyIntegra —Castle Hill NSW
- Full-time
- Remote
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
Coordinator Asset Planning
Bayside City Council —Rockdale NSW
- $131,983.30 - $147,821.23 a year
- Full-time
- No degree
- Leadership
- Parental leave
- Employee assistance program
7d
Information & Enquiries Coordinator
Department of Education —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- Leadership
- Communication skills
- Employee assistance program
- Opportunities for advancement
7d
Workplace Coordinator
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Health insurance
- Parental leave
Quick Apply
Patient Experience Coordinator
NSW Health —Westmead NSW
- $41.52 - $42.46 an hour
- Temporary
- Customer service
- Leadership
- Communication skills
3d
Workplace Coordinator
JLL —Sydney NSW
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
10d
Campus Life Coordinator
Torrens University Australia —Surry Hills NSW
- Weekend availability
- Hospitality
- Customer service
- Administrative experience
Digital Marketing Coordinator
Ticketek Entertainment Group —Sydney NSW
- Hybrid work
- Management
- Marketing
- Microsoft Office
- Annual leave
- Parental leave
Quick Apply
Customer Care Coordinator
EBOS Group —North Ryde NSW
- Full-time
- Customer service
- Health insurance
- Parental leave
7h
Talent Acquisition Coordinator
Interflow —Girraween NSW
- Full-time
- Communication skills
- On-the-job training
- Work from home
7d
People Services Coordinator
Ventia Pty Limited —Parramatta NSW
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Opportunities for advancement
CRM Campaign Coordinator
Ticketek Entertainment Group —Sydney NSW
- Hybrid work
- Microsoft Office
- Time management
- Annual leave
- Parental leave
Quick Apply
14d
Event Workforce Coordinator
ICC Sydney —Sydney NSW
- Call employer
- Management
- Microsoft Office
- Communication skills
- Health insurance
- Parental leave
Commercial - Tours Coordinator
Venues NSW —Moore Park NSW
- Full-time
- Hospitality
- Customer service
- Administrative experience
Quick Apply
Customer Service Centre Coordinator
Qube —Sydney NSW
- 12 hour shift
- Computer skills
- Communication skills
- Employee assistance program
Quality Champions Program Coordinator
Achieve Australia —Blenheim Road NSW
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
10d
Social Media & Content Coordinator - Stylerunner & ODE
Accent Group —Alexandria NSW
- Full-time
- Organisational skills
- Marketing
- Analytics
Quick Apply

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Customer Experience & Community Coordinator

BOODY AUSTRALIA PTY LIMITED
Surry Hills NSW

Quick Apply

Job Details

Permanent | Full-time

Benefits

Employee discount

Qualifications

AI
Communication skills

Full Job Description

Boody is looking for a new Customer Experience & Community Coordinator!

This role serves as the ultimate champion for the Boody customer, acting as their representative internally to ensure customer facing communications, channels and touch points seek to maximise engagement, satisfaction education and influencing repeat purchase rates. This is a highly collaborative role, requiring an obsession with the “why” behind each Boody product. Partnering most closely with Product & Digital, this role will be a key stakeholder in crafting world class shopping journeys built on deep customer insights around who our products are for, and who they are not for.

In order to truly understand the customer, this role will be fully immersed in, and have varying responsibility across organic social responses, updating product knowledge bases and self-service tools, live chat sales, Boody customer nights and community activations, while maintaining strategic ownership of the Boody Community group hosted on meta. Ultimately this role is for someone passionate about delivering “unreasonable hospitality”, making our customer feel heard as we solve their discomfort, and through interactions (digital and IRL) seeking to nurture engagement and loyalty across the globe. As this role offers exposure to all parts of the business, Product, Brand, Marketing and Digital, and most importantly our customer, it's an incredible career turbo-charge opportunity for someone seeking a meaningful career in Direct to Consumer retailing.

What is this role all about?

Customer Experience

Be a passionate and enthusiastic brand representative in every interaction; communicating in line with Boody's tone of voice and treating each conversation as a chance to create a lifelong customer.
Constantly seek customer feedback, from any channel or interaction (digital or IRL), distilling it into actionable insights or website improvements recommendations that ultimately make it easier for customers to find the right products.
Actively contribute to key product meetings that are focused on product design and innovation, stitching together real customer feedback where it can contribute to product improvements.
Drive engagement and sales through live chat, using your product knowledge to guide customers to the right purchase.
Proactively solution customer friction points triggered by promotions, product launches, stock-outs, marketing communications or shipping and returns options.
Respond to global customer queries through our helpdesk system in a timely, proactive manner, ensuring strong CX data integrity across all key platforms.
Support the automation and day-to-day management of returns and exchanges and the moderation of product/service reviews, feeding relevant product feedback to internal teams.

Social & Community Engagement

Build and grow the Boody Community Group; predominantly via social channels, and in real life at retail activations, brand moments, and B2B events.
Collaborative in the planning and capture of content to drive engagement across all owned channels, asserting you as a Boody product expert to our community
Keep on top of social media trends and competitor activity to proactively recommend new ways to engage our community.
Own day-to-day engagement across all Boody social channels (comments, DMs, mentions, and tags) in a proactive, on-brand manner, using your product knowledge to meet questions and concerns with confidence.
Work closely with the Social Media and Digital Marketing teams to keep community activity aligned with wider brand and marketing goals.

Product Knowledge, Education & On-Site Experience

Leverage a variety of key data such as Returns reasons, NPS and post purchase survey to improve product education content on site (sizing guidance, fit notes, care instructions, FAQs), working with Digital/eCommerce to keep our Product Detail Page education world class - “Purchase Focus”.
Partner with the Digital/eCommerce team on improving the on-site shopping experience, bringing a customer-education lens to navigation, PDP layout, content, and self-service tools to make it as easy as possible for customers to find the right products - “Discovery Focus”
Build a deep product knowledge and apply it consistently across social, live chat, and on-site content.
Support the accuracy and quality of AI knowledge/chat responses on-site, and feed recurring questions and objections into Hero Cheat Sheets, the CX Playbook, and the AI knowledge base to keep education consistent everywhere.

We’re looking for:

2+ years experience in a customer experience role, ideally in a customer focused eCommerce business.
A passion for interacting with people, asking them questions, and learning about what's really important to them in order to learn what they need from the layer closest to their skin
A passion for Social Media, influencers and trends.
An ability to balance the Art and the Science in decision making, using both subjective gut feel intuition and commercial data sets to form an opinion and a path forward
A high and almost obsessive attention to detail, confident working independently and as part of a team to problem solve creatively and proactively.
Confidence engaging in brand and community events, with the ability to represent a brand in an engaging way, including at times being in front of camera
Ability to work in a fast-paced environment and collaborate with various departments and stakeholders.
Excellent written and verbal communication skills.
Highly collaborative with the ability to work cross-functionally with multiple teams.

Why choose Boody?

Join the team to drive our vision of setting a new standard for how great products feel and how great brands behave. At Boody, you can expect:

A great office location on Crown Street, Surry Hills.
The opportunity to do meaningful, purpose-driven work for a B-Corp organisation.
The opportunity to grow your career with an awesome group of people.
A generous product allowance and team discount program (never be short on undies again!).
Hybrid WFH/WFO schedule.

Does this sound like your next role? We can’t wait to receive your application!

Company Overview

Boody is Australia and New Zealand’s first B Corp-certified underwear brand, loved globally and sold in over 15 countries. Our ambition? To be the most loved sustainable underwear brand globally.

Quick Apply

Refine Your Search

customer experience & community coordinator jobs in sydney, nsw

Customer Experience & Community Coordinator

People & Culture Coordinator - Hybrid

Administration Coordinator - Hunters Hill

Regional Support Coordinator

Coordinator Asset Planning

Information & Enquiries Coordinator

Workplace Coordinator

Patient Experience Coordinator

Workplace Coordinator

Campus Life Coordinator

Digital Marketing Coordinator

Customer Care Coordinator

Talent Acquisition Coordinator

People Services Coordinator

CRM Campaign Coordinator

Event Workforce Coordinator

Commercial - Tours Coordinator

Customer Service Centre Coordinator

Quality Champions Program Coordinator

Social Media & Content Coordinator - Stylerunner & ODE

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