In-Demand Service manager Jobs in Shellharbour, Nsw

Service Manager
Ello Care —Wollongong NSW
- $80,000 - $95,000 a year
- Management
- In-person
- Leadership
Quick Apply
Service Manager
atWork Australia —Wollongong NSW
- Full-time
- Management
- Customer service
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
Assistant Store Manager - Shellharbour
R.M. Williams —Shellharbour NSW
- Weekend availability
- Sales
- Administrative experience
- Leadership
- Parental leave
- Employee discount
Practice Manager
For Health Group —Dapto NSW
- Full-time
- Management
- Customer service
- Microsoft Office
- Health insurance
- Dental insurance
Service Manager
Uniting NSW.ACT —Gerringong NSW
- Up to $18,550 a month
- Full-time
- Management
3d
Hospitality Manager - Unanderra
Catholic Healthcare —Unanderra NSW
- Up to $130,000 a year
- Full-time
- Microsoft Office
- Leadership
- Health insurance
Quick Apply
Service Manager- BYD Wollongong
Harmony New Energy Auto Pro Servicing Pty Ltd —Wollongong NSW
- Urgently hiring
- Management
- Engineering
- Education
Quick Apply
9d
Project Manager
LS Fencing Services —Unanderra NSW
- $91,571.86 - $135,247.37 a year
- Full-time
- Management
- Microsoft Office
- No degree
Quick Apply
CASUALS - SHELLHARBOUR
Neverland Store —Shellharbour NSW
- Employee discount
Casual Retail Assistant | Shellharbour | MyHouse
Global Retail Brands —Shellharbour NSW
- Weekend availability
- Sales
- POS
- Communication skills
- Employee discount
Manager Maintenance
TAFE NSW —Wollongong NSW
- $168,598 a year
- Temporary
- Management
- Maintenance
8d
Retail Pharmacy Assistant - CWH Shell Harbour NSW
Chemist Warehouse —Shellharbour NSW
- Part-time
- POS
- Communication skills
- Employee assistance program
- Employee discount
3d
Family Services Advisor
Invocare —Dapto NSW
- Full-time
- Sales
- Customer service
- Parental leave
Infrastructure Property Officer
NSW Public Works —Wollongong NSW
- $99,938 - $110,271 a year
- Full-time
- No degree
- Construction experience
- Parental leave
11d
Pharmacy Assistant/Dispensary Technician
Good Price Pharmacy Albion Park Rail —Albion Park Rail NSW
- $24 - $30 an hour
- Part-time
- Serving
- Customer service
- POS
Quick Apply
3d
Casual Optical Dispenser | Albion Park, Figtree & Balgownie
George and Matilda —Albion Park NSW
- Temporary
- Customer service
- Patient care
- On-the-job training
- Opportunities for advancement
Quick Apply
Service Manager
Uniting —Gerringong NSW
- Full-time
- Management
3d
Operational Media Coordinator
NSW State Emergency Service —Wollongong NSW
- $116,981 - $129,492 a year
- Temporary
- Writing skills
- No degree
- Marketing
8d
yd. SHELLHARBOUR - Retail Sales Assistant
Retail Apparel Group —Blackbutt NSW
- Annual leave
Full Time 2IC - Wollongong
Universal Store —Wollongong NSW
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee discount

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Service Manager

Ello Care -
Wollongong NSW

Quick Apply

Job Details

Permanent
$80,000 - $95,000 a year

Qualifications

Management
Incident management
Driver Licence
Working with Children Check
Leadership
Communication skills

Full Job Description

About Ello Care

Ello Care is a Wollongong based NDIS provider that delivers high quality support in supported independent living environments. Our focus is on creating stable, safe and well managed homes where people can build confidence, independence and meaningful routines. We work alongside participants, families, guardians and allied health professionals to ensure each person is supported in a way that reflects their goals, preferences and daily needs.

Our approach is grounded in trust, transparency and consistency. We believe that strong relationships, clear communication and reliable service delivery help people feel secure in their home and stay connected to their personal goals. Our team is dedicated, proactive and committed to maintaining environments where participants can grow, make decisions with confidence and receive the right support at the right time.

Role Purpose

The Service Manager is responsible for the leadership, coordination and continuous improvement of our SIL and community-based services. This role oversees the delivery of high-quality, person-centred supports to individuals living with psychosocial disabilities and/or complex behaviours. The position plays a key role in ensuring all restrictive practices are managed in accordance with legislative requirements and are accurately reported via the RP Portal.

While this position is offered on a fixed-term basis, there may be an opportunity for the contract term to be extended at the company's discretion, subject to operational requirements and the successful candidate's performance in the role.

Key Responsibilities

Leadership & People Development:

Lead, coach and mentor a team of Team Leaders, support workers and allied staff across multiple SIL sites
Promote a supportive and collaborative team culture aligned with Ello Care's values
Conduct performance reviews and provide ongoing training and development opportunities
Role model ethical behaviour, professionalism and accountability

Service Delivery & Participant Outcomes:

Oversee the delivery of NDIS-funded supports, with a strong focus on psychosocial and mental health support needs
Ensure services align with individual NDIS goals, behaviour support plans and best practice frameworks
Monitor quality and consistency across sites, ensuring services are recovery-oriented and trauma-informed
Coordinate transition, onboarding and orientation of new participants into SIL or community supports

Restrictive Practices & Compliance:

Ensure restrictive practices are used only in line with authorised behaviour support plans
Oversee submission and management of reports via the NDIS Commission RP Portal
Liaise with behaviour support practitioners to ensure timely updates to behaviour support plans
Maintain accurate documentation and reporting in accordance with NDIS Quality and Safeguards Commission requirements

SIL Operational Oversight:

Manage day-to-day SIL service operations including rosters, incidents, funding utilisation and staff allocation
Support team leaders in maintaining safe, person-centred, and engaging SIL environments
Monitor participant risk and escalation protocols, and lead critical incident reviews where necessary
Collaborate with stakeholders to improve service delivery outcomes and participant wellbeing

Stakeholder Engagement & Reporting:

Build and maintain strong relationships with participants, families, advocates, health professionals, and other key stakeholders
Liaise with the NDIA, Local Area Coordinators, support coordinators, and community mental health services
Prepare reports and updates for senior leadership regarding service performance, participant outcomes and compliance matters
Lead regular participant outcome reviews in collaboration with clinical teams and support staff

Skills & Experience Required

Minimum 3+ year's experience in a leadership role within the disability or community mental health sector
Proven expertise in the psychosocial disability space, with an understanding of recovery-oriented practice
Experience managing SIL services, including understanding of SIL funding, participant needs and daily operations
Demonstrated experience working with or overseeing restrictive practices and familiarity with reporting in the RP Portal
Strong understanding of the NDIS Practice Standards, legislation and quality framework
Demonstrated people management skills with ability to coach and support multidisciplinary teams
Excellent written and verbal communication skills, including report writing and incident management
Ability to manage competing priorities and maintain service excellence across multiple sites

Qualifications & Checks

Tertiary qualification in Social Work, Psychology, Mental Health, Disability, or related field (desirable)
Valid NDIS Worker Screening Check
National Police Check (within 6 months)
Current Working with Children Check (if required)
Valid Australian driver's licence

Why Join Ello Care?

Be part of a mission-led organisation with heart and purpose
Lead a passionate and committed team focused on real outcomes
Enjoy opportunities for growth, professional development and innovation
Contribute to meaningful work that builds stronger communities

Pay: $80,000.00 – $95,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

service manager jobs in shellharbour, nsw

Service Manager

Service Manager

Assistant Store Manager - Shellharbour

Practice Manager

Service Manager

Hospitality Manager - Unanderra

Service Manager- BYD Wollongong

Project Manager

CASUALS - SHELLHARBOUR

Casual Retail Assistant | Shellharbour | MyHouse

Manager Maintenance

Retail Pharmacy Assistant - CWH Shell Harbour NSW

Family Services Advisor

Infrastructure Property Officer

Pharmacy Assistant/Dispensary Technician

Casual Optical Dispenser | Albion Park, Figtree & Balgownie

Service Manager

Operational Media Coordinator

yd. SHELLHARBOUR - Retail Sales Assistant

Full Time 2IC - Wollongong

I want to receive the latest job alert for service manager in shellharbour, nsw

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