In-Demand Relations specialist Jobs in Parramatta, Nsw

Customer Relations Consultant (EDR) 12month contract
Bank of Queensland —Sydney NSW
- Full-time
- Communication skills
- Negotiation
- Parental leave
- Employee assistance program
Client Relationship Manager
Link Group —Sydney NSW
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Client Relationship Manager | Investor Relations Services
Link Group —Sydney NSW
- Hybrid work
- Administrative experience
- Organisational skills
- Financial services
- Parental leave
- Employee discount
Sustainability Reporting Specialist
Aristocrat —North Ryde NSW
- Full-time
- Communication skills
Employment Practices Specialist
Gallagher Bassett —Sydney NSW
- Hybrid work
- Analysis skills
- Communication skills
- Negotiation
- Employee stock purchase plan
- Health insurance
Project Manager - Global Services | Sydney
Schneider Electric —Macquarie Park NSW
- Full-time
- Hybrid work
- Annual leave
- Opportunities for advancement
6d
Head of Human Resources, ANZ
Valvoline Global Operations —Baulkham Hills NSW
- Sales
- Office
- Bachelor's degree
- Employee assistance program
Quick Apply
Communications Assistant, Australia
Institute for Energy Economics and Finan —Sydney NSW
- $74,568 - $89,988 a year
- Weekend availability
- CRM software
- Google Suite
- Writing skills
- Annual leave
- Parental leave
Quick Apply
Donor Relations Specialist 6-month Maternity Cover
Coptic Orphans —Liverpool NSW
- Full-time
- Management
- Salesforce
- Writing skills
Quick Apply
Junior PR Consultant
VIVA! Communications —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Head of Workplace Relations & Wellbeing
Coca-Cola Europacific Partners —Sydney NSW
- Leadership
- Communication skills
- Employee stock purchase plan
2d
Dispute Resolutions Specialist
Brighte Capital —Sydney NSW
- Full-time
- AI
Contributor Relations Manager, Pacific Sell-Side
S&P Global —Sydney NSW
- Management
- English
- Research
- Health insurance
- Annual leave
7d
Workplace Relations Specialist
Cochlear Ltd —Sydney NSW
- Full-time
Associate, Product Specialist – APAC Private Markets
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Work from home
Permanency Support Program Coordinator
MacKillop Family Services —Blacktown NSW
- Overtime
- Leadership
HR Specialist, Contracts Management - APAC
Remote —Sydney NSW
- $29,750 - $67,000 a year
- Remote
- Google Suite
- Conflict management
- AI
- Annual leave
- Work from home
Workplace Relations Specialist
Swissport International AG —Mascot NSW
- Full-time
- Human resources
- Communication skills
Showroom Specialist Sydney
Cosentino —Villawood NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Coordinator Probity & Approvals
Liquor & Gaming NSW —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
5d

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Customer Relations Consultant (EDR) 12month contract

Bank of Queensland -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Parental leave
Employee assistance program
Salary packaging
Insurance services

Qualifications

Communication skills
Negotiation

Full Job Description

About the role

The Customer Relations Consultant – EDR plays a key role in managing escalated customer complaints received through AFCA and other external dispute resolution bodies, leading thorough investigations, preparing clear and compliant written responses, and negotiating fair outcomes that meet regulatory requirements. In this role, you’ll handle complex cases end‑to‑end, attend conciliation conferences, collaborate with Legal and internal experts to ensure decisions are accurate and well‑informed, and communicate confidently with customers to guide them through the resolution process. You’ll also identify trends, root causes, and systemic issues to support continuous improvement and help strengthen BOQ Group’s approach to customer fairness and complaint management.

About you

You bring extensive knowledge of the banking industry, including key regulatory and compliance requirements such as RG 271 and the Privacy Act, along with deep experience managing both IDR and EDR complaints through AFCA and other Ombudsman schemes. You’re confident navigating the full AFCA process end‑to‑end, using your strong negotiation and influencing skills to achieve fair outcomes, including financial settlements and agreed resolutions. You can interpret legislation, regulation and product terms with ease, applying them practically to complex customer matters. Your ability to identify trends, root causes and improvement opportunities allows you to influence meaningful change, while your highly developed written and verbal communication skills ensure clarity and confidence in every interaction. You’re organised, analytical and skilled at managing competing priorities, with strong critical‑thinking capability and the ability to draw insights from data. You build rapport quickly, demonstrate empathy, and bring a deep understanding of banking products, processes and guidelines — including credit and collections — all while living the values and purpose of BOQ Group in the way you work.

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

Apply Now

Refine Your Search

relations specialist jobs in parramatta, nsw

Customer Relations Consultant (EDR) 12month contract

Client Relationship Manager

Client Relationship Manager | Investor Relations Services

Sustainability Reporting Specialist

Employment Practices Specialist

Project Manager - Global Services | Sydney

Head of Human Resources, ANZ

Communications Assistant, Australia

Donor Relations Specialist 6-month Maternity Cover

Junior PR Consultant

Head of Workplace Relations & Wellbeing

Dispute Resolutions Specialist

Contributor Relations Manager, Pacific Sell-Side

Workplace Relations Specialist

Associate, Product Specialist – APAC Private Markets

Permanency Support Program Coordinator

HR Specialist, Contracts Management - APAC

Workplace Relations Specialist

Showroom Specialist Sydney

Coordinator Probity & Approvals

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