In-Demand Incident & problem Jobs in Parramatta, Nsw

Control Room Operator - Incident Management Centre (IMC)
Constant Security —Parramatta NSW
- Weekend availability
- First Aid Certification
- Communication skills
- Employee assistance program
SIAM Incident and Problem Manager
AC3 —Sydney NSW
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- SharePoint
Quick Apply
ICT Support and Test Engineers-263213
Simplus Australia —North Sydney NSW
- $80,000.00 - $145,016.93 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Computer Science
Quick Apply
Cybersecurity Analyst
Intelliworx Managed IT Pty Ltd —Norwest Business Park NSW
- $70,000 - $80,000 a year
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Quick Apply
Major Incident & Problem Specialist
Fujitsu —Lidcombe NSW
- Management
- Analysis skills
- Communication skills
Cybersecurity Incident Response Analyst
PepsiCo —North Sydney NSW
- On call
- Communication skills
IT Support Administrator
Southern Star Research —North Sydney NSW
- Part-time
- Hybrid work
- Azure
- Microsoft Outlook
- Management
Quick Apply
Incident Manager
Infosys —Sydney NSW
- $108,571 - $119,893 a year
- Analysis skills
- Communication skills
- Health insurance
- Parental leave
10d
IT Help Desk Officer
Mulpha —Sydney NSW
- Full-time
- Microsoft Outlook
- Customer service
- SharePoint
- Free parking
- Employee assistance program
Quick Apply
Technical Support Officer
Department of Customer Service —Sydney Western Suburbs NSW
- $99,938 - $113,579 a year
- Full-time
- Hybrid work
- Communication skills
11d
Incident Manager
Klarna Bank AB —Sydney NSW
- $184,806 - $210,678 a year
- Full-time
- Financial services
- Communication skills
- Health insurance
- Dental insurance
10d
Incident Co-ordinator
Infosys —Sydney NSW
- $108,571 - $119,893 a year
- Management
- Databases
- Organisational skills
- Health insurance
- Parental leave
10d
Major Incident Management Lead
Infosys —Sydney NSW
- $150,742 - $171,215 a year
- Supervising experience
- Leadership
- Communication skills
- Health insurance
- Parental leave
10d
Incident Manager
Ericsson —Sydney NSW
- Management
- Computer Science
- Customer service
10d
Inbound Contact Centre Team Leader
Ventia Pty Limited —Parramatta NSW
- Full-time
- Management
- Customer service
- In-person
- Health insurance
12d
Systems Administrator
NSW Police Force —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
9d
IT Service Desk Engineer, Level 1 - Secom
Lyra Technology Group —Kingsgrove NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
11d
IT Desktop Support
Allied Digital service —Sydney NSW
- $55,000 a year
- Full-time
- Microsoft Outlook
- In-person
- Communication skills
Quick Apply
4d
IT Support Analyst
Link Group —Parramatta NSW
- On call
- Hybrid work
- Management
- SQL
- Financial services
- Parental leave
- Employee assistance program
Service Delivery Manager - Onsite
NetStrategy Pty Ltd —North Sydney NSW
- Full-time
- Azure
- Management
- In-person
Quick Apply
8d

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Control Room Operator - Incident Management Centre (IMC)

Constant Security -
Parramatta NSW

Apply Now

Job Details

Casual

Benefits

Employee rewards program
Employee assistance program

Qualifications

Incident management
RSA
Incident response
First Aid Certification
Security
Security Licence
Communication skills

Full Job Description

We are currently seeking motivated and professional Security Control Room Operators to join our client's Incident Management Centre (IMC) based in Bella Vista.

This is a fast-paced operational environment where you will play a critical role in receiving, assessing, and coordinating responses to incidents reported from sites across Australia. If you have strong communication skills, enjoy problem-solving, and can remain calm under pressure, we would like to hear from you.

This role is underpinned by Constant’s values of Integrity, Community, Excellence, Innovation, and Collaboration.

The Role

As a Control Room Operator, you will be responsible for monitoring and managing incidents reported by security personnel, clients, and stakeholders nationwide. You will act as a central point of contact, ensuring incidents are accurately assessed, documented, and escalated where required.

This role requires excellent listening skills, sound judgement, and the ability to gather and analyse information quickly to determine the appropriate response.

Key Responsibilities

Receive and manage incoming calls relating to security incidents and operational matters from across Australia.
Accurately record incident information within internal systems.
Assess incidents and determine whether escalation to emergency services, police, clients, or internal stakeholders is required.
Maintain regular communication with field personnel and operational teams.
Monitor CCTV, multiple systems and communication channels simultaneously.
Follow established procedures and response protocols.
Prepare and maintain clear and accurate incident reports.
Contribute positively to a collaborative team environment.

About You

Exceptional verbal and written communication skills.
Strong listening skills with the ability to clearly understand and interpret information over the phone.
Excellent analytical and decision-making abilities.
A proactive and team-oriented approach to work.
Confidence using multiple computer systems and applications simultaneously.
The ability to follow procedures while exercising sound judgement when required.
Must have valid NSW Security License Class (AE) | First Aid | CPR | Full Work Rights | RSA

This is a casual position and flexibility is essential.

Successful candidates must be willing to work across a 24/7 roster, including:

Day shifts
Night shifts
Weekdays
Weekends
Public holidays

Why Join Our Team?

Comprehensive induction, training, and ongoing development opportunities
Supportive team culture with career progression pathways
Access to employee rewards programs & (EAP) support services
Opportunity to work within an inclusive and culturally diverse workforce

CONSTANT is an Equal Opportunity Employer
We value empathy, inclusion, and cultural diversity. Applications are encouraged from all backgrounds.

Master Licences: NSW 000103752 | VIC 945-729-90S | QLD 4201411 | ACT 1702525 | SA 286519 | WA SA57652 | TAS 21785

Apply Now

If you’re ready to bring your security experience - or your people skills - into a role where you can make a difference every shift, we’d love to hear from you.

Apply Now

Refine Your Search

incident & problem jobs in parramatta, nsw

Control Room Operator - Incident Management Centre (IMC)

SIAM Incident and Problem Manager

ICT Support and Test Engineers-263213

Cybersecurity Analyst

Major Incident & Problem Specialist

Cybersecurity Incident Response Analyst

IT Support Administrator

Incident Manager

IT Help Desk Officer

Technical Support Officer

Incident Manager

Incident Co-ordinator

Major Incident Management Lead

Incident Manager

Inbound Contact Centre Team Leader

Systems Administrator

IT Service Desk Engineer, Level 1 - Secom

IT Desktop Support

IT Support Analyst

Service Delivery Manager - Onsite

I want to receive the latest job alert for incident & problem in parramatta, nsw

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