In-Demand Guide Jobs in Oakleigh South, Vic

Team Leader - Hardship
Probe CX —Melbourne VIC
- Weekend availability
- Leadership
- Fuel discount
Remote support roles (work from home)
The Original PC Doctor —Ringwood VIC
- Remote
- Work from home
Customer Service Coordinator (Custom Design)
Moto Corp Aust Pty Ltd —Moorabbin VIC
- $27 - $30 an hour
- Part-time
- Sales
- Customer service
- Analysis skills
Quick Apply
6d
Cafe Team Leader
This little kitchen —Ringwood North VIC
- $26.44 - $30.00 an hour
- Part-time
- Customer service
- In-person
- Employee discount
Quick Apply
Emergency Communications Officer (Burwood East)
Victorian Government —Melbourne Eastern Suburbs VIC
- $57,087 - $66,110 a year
- Full-time
- Free parking
- Paid training
Children’s Art Teacher - Mount waverley
Mele Arts —Mount Waverley VIC
- $30 - $40 an hour
- Weekend availability
- English
- University
- Experience working with children
Quick Apply
Kathmandu Casual Sales Assistant: Knox City
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Wantirna South VIC
- Day shift
- Employee discount
1d
Expression of Interest — Heidi Entry Program
Heidi —Melbourne VIC
- Full-time
- Hybrid work
Kathmandu Casual Sales Assistant: Blackburn
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Blackburn VIC
- Day shift
- Employee discount
Freight Air Cargo Examination Officer
ISS —Melbourne VIC
- Part-time
- On-the-job training
- Employee assistance program
Franchise Recruitment Coordinator
Best Brains Learning Center —Docklands VIC
- $55,000 - $60,000 a year
- Full-time
- CRM software
- Sales
- Recruiting
Quick Apply
Allied Health Assistant (Community)
Beata Homecare —Mount Waverley VIC
- $58,000 - $72,000 a year
- Full-time
- CPR Certification
- Patient monitoring
- Microsoft Office
- Travel reimbursement
Quick Apply
6d
Retail Sales Assistant
Baby Bunting —Chadstone VIC
- $15.81 - $33.48 an hour
- Part-time
- Customer service
- Parental leave
- Employee assistance program
Seasonal Retail Consultants | Aesop Chadstone, Myer & David Jones | Casual
l'Oréal —Chadstone VIC
- Weekend availability
- Customer service
- Employee discount
Quick Apply
Retail Sales Assistant - Southland
Lorna Jane —Cheltenham VIC
- Day shift
- Employee assistance program
Quick Apply
2d
Student Wellbeing Support - Youth Worker
Victorian Government —Melbourne Eastern Suburbs VIC
- Part-time
- Senior Secondary Certificate of Education
- Case management
- Communication skills
10d
Patient Relationship Officer JMPH
Monash Health —Clayton VIC
- Part-time
- Customer service
- Computer skills
- Communication skills
- Health insurance
- Annual leave
Clinical Trials Assistant
Monash Health —Clayton VIC
- Full-time
- Marketing
- Microsoft Office
- Administrative experience
10d
Casual Nutrition Assessment Assistant – Bone Health Study
University of Melbourne —Parkville VIC
- $4.00 - $52.24 an hour
- Research
- Microsoft Office
- Organisational skills
- Employee assistance program
- Employee discount
3d
Marketing & Content Coordinator
Feel Good Events —Ferntree Gully VIC
- $60,000 - $70,000 a year
- Full-time
- Marketing
- In-person
- Communication skills
- Work from home
Quick Apply
2d

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guide jobs near oakleigh south, vic

Team Leader - Hardship

Probe CX -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Fuel discount

Qualifications

Leadership

Full Job Description

The Opportunity

Probe CX is rapidly expanding. Building on the success of our established operations, we are continuing to grow our Telco Hardship Support division in Melbourne and are seeking multiple Team Leaders to shape the culture and standards for a newly formed team.

This isn't just a "business as usual" role. You won't just manage from afar, you will lead from the front line from day one. You will join full training side by side with your new team and take calls during the embedding period to ensure you master our products, processes, and procedures firsthand. This hands-on approach ensures you are fully equipped to guide, support, and lead your people to success.

If you are an inspiring leader who thrives on building team culture from the ground up and leading by example, we want to hear from you. We are specifically looking for leaders who excel at coaching and mentoring their teams in vulnerable customer advocacy, empathy, and customer centric service delivery, equipping agents to navigate complex, high empathy conversations while driving strong compliance and customer-first outcomes.

What You’ll Do

As a Team Leader, you own the rhythm of your team. You will balance high-level operational targets with the "human" side of hardship support:

Hands-On Onboarding: Attend comprehensive training alongside your new team and handle customer calls during the embedding period to gain complete mastery over product, process, and system workflows.
People Leadership: Lead, coach, and mentor a team of dedicated agents. Conduct regular performance check-ins and tailored coaching to build both technical capability and emotional resilience.
Quality & Compliance: Drive adherence to specialized hardship standards. Coach to a "360-degree quality model," focusing on vulnerability-aware communication and first-call resolution.
Operational Excellence: Manage daily operational flow, including real-time actions (RTA) and productivity targets, ensuring the team remains agile and effective.
Continuous Improvement: Be the "eyes and ears" on the floor. Identify trends in customer outcomes and process risks, feeding insights back to leadership to improve service delivery.

The Rhythm of Our Business (24/7 Operations & Availability)

We are an "always-on" 24/7 operation, and our Team Leaders are the heartbeat of our business around the clock. To ensure continuous operational coverage for our clients, this role requires full flexibility to be rostered across a rotating 24/7 schedule.

Rather than fixed hours, your rostered shifts will span across our operational windows, which include:

Morning Shift: 8:00am – 4:00pm
Day Shift: 10:00am – 6:00pm
Afternoon Shift: 12:00pm – 9:00pm
Twilight Shift: 4:00pm – 12:00am
Early Night Shift: 8:00pm – 4:00am
Overnight Shift: 12:00am – 8:00am

As a Team Leader, you will guide and support your team through these assigned operational shifts, driving performance, maintaining high engagement, and delivering seamless coverage across the entire 24/7 roster cycle.

About You

You are a hands-on, energetic leader who excels when the stakes are high. You understand that Hardship isn't just about "collections"—it’s about customer-first outcomes, empathy, compliance, and genuine problem-solving.

What You Bring

Contact Centre Leadership Experience: Proven experience as a Contact Centre Team Leader within a Collections or Hardship environment (essential).
Full Availability: Complete flexibility to work across 24/7 operational shift patterns (including day, late, and overnight rosters).
Lead-by-Example Mindset: Readiness to get "on the tools" during training and embedding to gain total fluency in our processes and procedures.
Strong Coaching DNA: Ability to translate feedback into practical, on-the-floor behavior change.
Operational Acumen: Proficiency in performance data to turn metrics into actionable growth strategies.

Key Details

Start Date: Friday, 2nd October 2026
Fixed Term Contract Ending: 24/12/2027
Work Location: In-Centre / On-Site – Melbourne CBD Hub (Latrobe Street)
Pay Structure : Hourly Rate + Penalty Rates (Higher take-home pay for 24/7 non-core shifts)

Why Join Us?

Higher Earning Potential: Enjoy a competitive base hourly rate boosted by generous Award penalty rates for evening, twilight, overnight, and weekend shifts.
Shape a New Team: Bring your strategies, energy, and leadership style to establish the culture and standards for a newly formed team within an established division.
Well-being First: Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
Everyday Savings: Enjoy perks via Flare—discounts on technology, phone bills, fuel, groceries, fashion, dining, and entertainment.

If you’re a natural leader who thrives in a 24/7 environment, leads from the front, and delivers exceptional client outcomes, we’d love to hear from you. Apply today!

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Apply Now

Refine Your Search

guide jobs in oakleigh south, vic

Team Leader - Hardship

Remote support roles (work from home)

Customer Service Coordinator (Custom Design)

Cafe Team Leader

Emergency Communications Officer (Burwood East)

Children’s Art Teacher - Mount waverley

Kathmandu Casual Sales Assistant: Knox City

Expression of Interest — Heidi Entry Program

Kathmandu Casual Sales Assistant: Blackburn

Freight Air Cargo Examination Officer

Franchise Recruitment Coordinator

Allied Health Assistant (Community)

Retail Sales Assistant

Seasonal Retail Consultants | Aesop Chadstone, Myer & David Jones | Casual

Retail Sales Assistant - Southland

Student Wellbeing Support - Youth Worker

Patient Relationship Officer JMPH

Clinical Trials Assistant

Casual Nutrition Assessment Assistant – Bone Health Study

Marketing & Content Coordinator

I want to receive the latest job alert for guide in oakleigh south, vic

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