In-Demand Call center manager Jobs in New South Wales

Call Center Manager
Connected Medical Solutions Pty Ltd —Sydney NSW
- Customer service
- Microsoft Office
- Bachelor's degree
Quick Apply
Call Centre Manager
Hire with Reef —Sydney NSW
- Full-time
- CRM software
- Management
- Customer service
Quick Apply
Project Manager - Global Services | Sydney
Schneider Electric —Macquarie Park NSW
- Full-time
- Hybrid work
- Annual leave
- Opportunities for advancement
8d
Outbound Telemarketer
Crazy Parts —Rydalmere NSW
- $33 - $35 an hour
- Sales
- Customer service
- Microsoft Office
- Employee discount
- Free food
Quick Apply
8d
B2B Senior Lead Generation Manager
Cult of Monday —Sydney NSW
- Full-time
- CRM software
Customer Service Manager
Woolworths Supermarkets —Cooma NSW
- Full-time
- Customer service
- Leadership
- Communication skills
- Parental leave
Assistant Manager, Customer Care
PVH Corp. —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee assistance program
5d
Agency AM Team Lead
Accenture —Sydney NSW
- Full-time
- CRM software
- Management
- Sales
Senior Workplace Investigations Manager
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Manufacturing
- Leadership
14d
Customer Service Manager | Wagga
Myer —Wagga Wagga NSW
- Weekend availability
- Customer service
- Leadership
- Time management
- Parental leave
13d
Customer Service Manager
Fast Facilities Services —Manly Vale NSW
- $70,000 - $90,000 a year
- Urgently hiring
- CRM software
- Management
- Customer service
Quick Apply
8d
Major Incident Management Lead
Infosys —Sydney NSW
- $150,742 - $171,215 a year
- Supervising experience
- Leadership
- Communication skills
- Health insurance
- Parental leave
11d
Assistant Customer Service Manager
Kitchen Group Pty Ltd —Somersby NSW
- Full-time
- Management
- Sales
- Customer service
- Employee discount
Quick Apply
17h
Concierge / Customer Service Manager
Assetlink —North Ryde NSW
- Full-time
- Management
- Customer service
- Microsoft Office
13d
Assistant Customer Service Manager
Woolworths Supermarkets —Jerrabomberra NSW
- Full-time
- Leadership
- Parental leave
10h
Customer Service Manager
YouTrip —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
Quick Apply
Senior Manager - Customer Support (Service Delivery)
BEUMER Group —Belrose NSW
- Urgently hiring
- Hybrid work
- Bachelor's degree
Quick Apply
Customer Service Manager
Coles Supermarkets —Hornsby NSW
- Full-time
- Leadership
- Employee stock purchase plan
- Parental leave
Commercial Account Executive- Customer Growth
Klaviyo —Sydney NSW
- $110,000 a year
- AI
- Marketing
Quick Apply
12d
Customer Service Manager - Expression of Interest
Contour Education —Burwood NSW
- $85,000 a year
- Weekend availability
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
Quick Apply

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Call Center Manager

Connected Medical Solutions Pty Ltd
Sydney NSW

Quick Apply

Job Details

Qualifications

Customer service
Call center experience
Microsoft Office
Financial analysis
Bachelor's degree
Diploma
Budgeting
Business
Leadership
Communication skills

Full Job Description

Company Description

About Us

My Emergency Doctor is the leading Australian telemedicine service redefining emergency medical care. Established in 2016, we are Australia’s first telemedicine service exclusively staffed by Emergency Physicians. Our vision is to transform emergency care today and tomorrow – and ensure Australians have access to an emergency specialist whenever they call and wherever they are. We work with health services around Australia to provide their patients and the general public access to a specialist medical advice via video or telephone consultation. Hospitals, urgent care centres and ambulance services call on us as specialists in acute care to help manage overflow when they are at capacity, or when advice is needed for a patient who becomes acutely unwell, often after hours. To date, our emergency physicians have managed more than 35,000 calls for emergency care from across Australia. Consultations are available 24 hours a day, 7 days a week, 365 days a year via telephone or our free app (available from App Store or Google Play).

Job Description

Scope Of Role

Due to our current expansion we are looking for a skilled Call Center Manager [CCM] to supervise the daily operations and personnel, aiming for maximum efficiency, quality of service and cost effectiveness. You must be practically minded, organized, reliable and a results-driven professional who can visualise the ‘big picture’ and implement improvements. It is a given that as our CCM, you must have excellent customer service and communication skills.

The Call Center Manager responsibilities include:

Maintain high client service standards;
Establish objectives, standards and procedures for the call center’s day-to-day operations;
Be effective in outcome solutions delivery in a contact centre management environment;
Focus on improving performance and processes to better support our staff to ensure they are achieving desired SLAs and taking corrective action, as needed;
Provide effective resource planning to maximize the utilisation and productivity of resources (people, technology etc);
Utilise performance reviews, capacity planning, and technological evaluation to determine action plan for improved operations;
Become the call center subject matter expert so you can manage, coach and lead call staff and address escalated complex issues;
Lead team meetings, establish and implement processes and procedures;
Collate call center data to evaluate performance against key metrics (accuracy, call-waiting time etc), and present call operation reports to upper management assisting other management team members in identifying trends and establishing call center goals;
Utilise key metrics to evaluate performance, improve processes, ensure resources are properly allocated, identify training needs, maximize efficiency and ensure client satisfaction;
Develop customer interaction/call handling procedures, policies and create training material for the call center staff;
Design then implement solutions for the resolution of technical problems, and ensure technical operational resources are functioning and available;
Attend educational workshops and review relevant literature in order to maintain an up-to-date knowledge of call center operations management.

Qualifications

To Be Successful In This Role

We are looking for a Call Center Manager who leads from the front and can hit the road running after the initial training. You will:

Preferably come from a ‘000’ emergency call center or telehealth background;
Develop comprehensive knowledge of company policies and services;
Excellent organizational and leadership skill;
Solid problem-solving ability with a focus on improving your team capabilities and call center practices;
Be observant and detail-oriented;
Possess an understanding of the business, the services, and the issues facing call center staff;
Preferably a Bachelor’s degree in business or management but at least a business diploma and we would like to speak to you if you have attained a Contact Call Center Management certification [CCCM];
Proven experience as a call center manager or similar position in a corporate environment;
Experience of performance evaluation, customer service metrics, and service delivery;
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations;
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills;
Strong coaching and leadership skills, ability to motivate employees in a positive and constructive manner;
Decisiveness and exceptional attention to detail;
Proficiency with necessary technology, including computers, software applications, phone systems, etc;
Polite, calm and professional phone manner with exceptional spoken English;
Solid understanding of reporting and budgeting procedures including basic financial analysis (cost-effectiveness, cost-benefit etc;)
Proficient in MS Office and call center equipment/software programs;
Positive and patient.

Additional Information

Apply Now

In the first instance please submit:

A cover letter with your comprehensive resume in MS Word format.
Details of your salary expectations including superannuation.
your availability to start a new role.

You should note that we are not offering sponsorship for this role and will only accept applications from candidates with full working rights in Australia.

Quick Apply

Refine Your Search

call center manager jobs in new south wales

Call Center Manager

Call Centre Manager

Project Manager - Global Services | Sydney

Outbound Telemarketer

B2B Senior Lead Generation Manager

Customer Service Manager

Assistant Manager, Customer Care

Agency AM Team Lead

Senior Workplace Investigations Manager

Customer Service Manager | Wagga

Customer Service Manager

Major Incident Management Lead

Assistant Customer Service Manager

Concierge / Customer Service Manager

Assistant Customer Service Manager

Customer Service Manager

Senior Manager - Customer Support (Service Delivery)

Customer Service Manager

Commercial Account Executive- Customer Growth

Customer Service Manager - Expression of Interest

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