About Us
At Internal Sunshine Psychology, we are more than just a psychology clinic—we’re a community committed to supporting neurodiverse and culturally diverse clients across all ages in a compassionate and affirming way. Based in a boutique clinic, a warm and welcoming space, our clinic strives to offer a sanctuary where clients and staff feel supported, respected, and valued. We’re a paperless practice, prioritizing environmental sustainability and efficiency, with a strong focus on innovation and collaboration.
Our clinic includes:
- Sensory-friendly consultation rooms, ensuring a comfortable environment for neurodiverse clients.
- Quiet spaces designed to promote relaxation and privacy.
- Warm and welcoming reception area that leaves one feeling calm
- A supportive team culture where everyone is encouraged to grow and thrive.
At Internal Sunshine, we believe that nurturing our clients starts with nurturing our team. This is more than a job—it’s a place to grow, connect, and contribute to meaningful change.
About the Role
We are seeking an enthusiastic Receptionist/Client Relationship Team Member to join our friendly and dynamic team. As the first point of contact, you will be the welcoming face and voice guiding clients through their journey with us. Your ability to blend client care with operational efficiency will be key in maintaining the smooth running of our practice. If you are passionate about working in a client-centered, inclusive environment, we’d love to hear from you!
Key Responsibilities:
- Client Experience: Greet clients warmly and create a compassionate, safe space for all. Ensure every client feels heard, valued, and respected throughout their visit.
- Clinic Operations: Efficiently manage the scheduling of multiple clinicians, ensuring a smooth, organized workflow. Coordinate internal communications and maintain an organized clinic space.
- Client Engagement: Stay informed about our services and work closely with our psychologists to provide clients with the best possible experience. Assist in keeping our clients and referrers engaged with up-to-date information.
- Confidentiality & Compliance: Ensure that all client records are maintained accurately and confidentially, in line with Medicare, NDIS, and healthcare regulations.
- Problem Solving & Efficiency: Confidently handle inquiries and resolve any issues with professionalism and sensitivity, supporting our neurodiverse and culturally diverse clients.
What You Bring to the Role:
- Experience Matters: At least 2 years in a similar client-facing or administrative role, with healthcare experience being a bonus.
- Tech-Savvy: Strong proficiency in Microsoft 365, with the ability to quickly learn new systems (experience with Halaxy or similar is highly regarded).
- Organizational Skills: You are detail-oriented and can manage multiple priorities with ease. Are a quick thinker, have excellent problem solving skills and remain calm under pressure
- demonstrate integrity, reliability, trustworthiness and responsibility
- Empathy & Inclusivity: A deep understanding of the importance of creating a welcoming, supportive environment for neurodiverse and culturally diverse clients.
- Communication Skills: You are an excellent communicator with a friendly phone manner and the ability to navigate complex client inquiries.
- Passion for Learning: You have a growth mindset and a desire to continuously improve and contribute new ideas. To take initiative to build and improve processes, and always willing to give 100%
- Perks & Benefits:
- Opportunities for professional development and continuous learning
- A collaborative, inclusive team environment that values every member’s contribution.
- A flexible and innovative workplace that prioritizes wellbeing and balance.
- Regular team-building activities and wellness initiatives.
- Recognition and reward for your role in creating a supportive and affirming client experience.
Why Join Internal Sunshine?
- Be part of a team that is passionate about affirming and supporting neurodiverse and culturally diverse clients.
- Contribute to a clinic that embraces innovation and sustainability.
- Work alongside dedicated professionals who genuinely care about their clients and colleagues.
- Enjoy opportunities for professional growth in an inclusive and empowering environment.
- Be part of a supportive, close-knit team where collaboration and growth are encouraged.
- Experience wellness initiatives that promote self-care and a positive workplace culture.
If this sounds like you, we’d love to hear more about why you’re excited to join Internal Sunshine Psychology! In your cover letter, please include your responses to the following questions:
- What does delivering an affirming and inclusive client experience mean to you?
- What unique qualities would you bring to this role?
Ready to Join Us?
If you believe you’re the person we seek, we’d love to hear from you! Please send us:
- A cover letter and resume.
- A short video (30 seconds – 2 minutes) introducing yourself and telling us why you’d love to work for Internal Sunshine.
[email protected] by the 1st of August. Early applications are encouraged as shortlisting may commence before the cut-off date.
To learn more about us, visit internalsunshine.com.au
Pay: From $27.00 per hour
Ability to commute/relocate:
- Beaconsfield VIC 3807: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Licence/Certification:
- Full Driver Licence (Preferred)
Work Authorisation:
Work Location: In person
