- Full Time Ongoing Position
- Band 8 - $122,701 + 12% superannuation
- Flexible and hybrid work options available
South Gippsland Shire Council is seeking an experienced and forward-thinking Coordinator Information Compliance & Business Services to lead a diverse team responsible for strengthening Council’s information management, compliance, Service Desk and business support capabilities.
As Coordinator Information Compliance & Business Services, you will lead a multi-disciplinary team responsible for Council’s digital and physical records, information assets, information governance, data integrity and internal customer-facing technology support.
The Business Services component of the role includes leadership of Council’s internal Level 1 Service Desk, ITIL-aligned service management practices, desktop and application support coordination, service reporting, business partnering and continuous improvement.
You will provide strategic guidance and operational leadership to enhance information governance practices, improve data integrity, ensure compliance with relevant legislation and policy requirements, and support staff and Councillors to use information and technology effectively, responsibly and securely.
In this role you’ll:
- Lead and support a multi-disciplinary team responsible for Council’s information management, records, data governance, compliance, and business technology support functions.
- Oversee Council’s internal Service Desk function, including desktop support, application support, request fulfilment, incident management, knowledge management and customer service improvement.
- Strengthen ITIL-aligned service management practices, including service standards, reporting, escalation pathways, business partnering and continuous improvement.
- Ensure Council’s digital and physical information assets are secure, compliant, accurate and effectively managed in line with legislative requirements and best practice standards.
- Drive improvements in information governance, data integrity and organisational capability through education, innovation, technology initiatives and continuous improvement practices.
- Provide strategic advice and collaborate across Council to enhance service delivery, manage resources effectively and support the delivery of Council’s priorities.
We are looking for someone who:
- Has demonstrated experience leading and managing a multi-disciplinary team, with the ability to support, develop and inspire employees to deliver high-quality services.
- Has strong knowledge and experience in information management, records management, data governance and compliance frameworks.
- Can ensure Council’s information assets are secure, accurate, accessible, well governed and managed in accordance with legislative, regulatory and organisational requirements.
- Has experience leading or improving an internal Service Desk, customer support, business support or technology support function.
- Understands ITIL-aligned service management practices, including incident management, request fulfilment, escalation, knowledge management, service reporting and continuous improvement.
- Can build strong relationships with internal customers, understand business needs and partner with service areas to improve technology support, information practices and service outcomes.
- Can drive improvements in data governance maturity through the development and implementation of best practice processes, governance controls and continuous improvement initiatives.
- Has experience leading data integrity assurance activities, including data cleansing, quality reviews and the evaluation of policies, processes and information standards.
- Can build organisational capability by educating and supporting employees and Councillors to understand their responsibilities relating to information management, technology use and compliance obligations.
- Has the ability to collaborate across an organisation to support innovation, technology strategies, projects and business improvement initiatives.
- Is committed to delivering excellent customer service through regular review, consultation, reporting and continuous improvement of services.
- Demonstrates a strong understanding of legislative requirements, organisational policies and the importance of acting in accordance with Council’s values and Code of Conduct.
- Has experience managing budgets, forecasting, procurement processes and resources to achieve effective business outcomes.
South Gippsland Shire Council offers a friendly and professional workplace with values based leadership.
We put our customer at the centre of all we do and strive to deliver exceptional projects and services to our community.
Our region provides a perfect blend of coast and country. Enjoy green rolling hills, wind-swept beaches and the world-famous Wilsons Prom, right on your doorstep.
Our values – Accountability, Customer Focus and Excellence – are present in everything we do and how we do it. We seek like-minded colleagues to join our team who are committed to these values and culture.
- Work-life balance with flexible working arrangements
- Rostered Days Off offered for full time roles
- Ongoing training and professional development opportunities
- South Gippsland is an organisation that is committed to Diversity, Equity and Inclusion. We offer flexibility and a welcoming work environment
- Enjoy a variety of changing health and well-being programs and initiatives including flu vaccinations and health checks, discounted gym memberships and Social Club
- Diverse range of exciting career paths in full time, part time or casual positions
- Mentoring, coaching and secondments
- Access to 24/7 Employee Assistance Program
- Opportunity to purchase additional leave
- Annual Enterprise Agreement salary increments
- Family Violence Support and Leave Provisions
Applications are open until a suitable applicant is appointed.
Enquiries to: Simon Dean - Manager Digital and Technology on 0477 742 899
If you would like to become a part of our team at South Gippsland Shire Council, please submit your application.
You will be required to address the application questions and upload two documents, your resume and cover letter. This is an opportunity to demonstrate your potential and set your application apart from the rest!
For further information on our recruitment process please click here.
All correspondence regarding your application status and interview will be sent to you via email.
All preferred candidates will be required to complete relevant background checks (including but not limited to police checks, reference checks, medical checks (drug and alcohol tests) and psychometric testing) prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates; however, will be assessed against the inherent requirements of the job.
Please be advised any representation via an agency will not be considered. Agencies - no need to contact us, we've got this one.
South Gippsland Shire Council is an Equal Opportunity employer and aims to provide all necessary support to ensure that all abilities and backgrounds are not disadvantaged in the recruitment process. If you require an adjustment to the recruitment process, please feel free to identify yourself as a person with different needs in your application and indicate what type of reasonable adjustment you require. Alternatively you can contact a member of the People & Culture team on 03 5662 9233 and identify the position you are applying for and specify your requirements.
All councillors, employees, students, agency staff, contractors and volunteers are required to act in accordance with equal opportunity, anti-discrimination, harassment, vilification and child safety legislation. South Gippsland Shire Council is committed to safeguarding children and young people. We all have a responsibility to ensure our workplaces are respectful, safe and inclusive and free of all forms of unlawful and unacceptable behaviours. By applying for this role you agree to the above.
If you are having any issues applying for this position, please call our People & Culture Team on 03 5662 9233 or email [email protected]
