In-Demand It l3 support Jobs in Broadmeadows, Vic

Service Desk Engineer, Level 2 - CT Group
Lyra Technology Group —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Organisational skills
- Communication skills
Quick Apply
7d
Level 2 Network Operations Support Engineer
BluBiz Solutions —Melbourne VIC
- Full-time
- Computer Science
- Microsoft Office
- Bachelor's degree
IT System Engineer (Senior / L3)
ITConnexion —Melbourne VIC
Tech Lead - Hybrid
Sitemate —Melbourne VIC
- $160,000 - $200,000 a year
- Full-time
- Hybrid work
- Writing skills
- AWS
- AI
- Annual leave
- Work from home
19h
Senior SAP Integration Engineer (BTP Integration Suite)
Infosys —Melbourne VIC
- $150,742 - $171,215 a year
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
15h
Senior Consulting Engineer - Australia
ClickHouse —Melbourne VIC
- On call
- Remote
- Azure
- Administrative experience
- AWS
- Health insurance

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Service Desk Engineer, Level 2 - CT Group

Lyra Technology Group
Melbourne VIC

Quick Apply

Job Details

Permanent | Full-time
7 days ago

Qualifications

Azure
VoIP
Driver Licence
IT support
Organisational skills
VMWare
RDS database
Communication skills
Intune
Time management

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of

Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About the Position

One of our Operating Companies, CT Group, is looking for an experienced and motivated Level 2 Service Desk Engineer to join their growing team in Melbourne.

This is a full-time, hybrid role based in Melbourne CBD, providing a mix of remote support to clients Australia-wide and occasional onsite support to Melbourne-based clients.

You will work across a diverse range of professional services clients and technologies, ensuring no two days are the same. You will be part of a collaborative pod structure alongside L1, L2 and L3 engineers, with plenty of opportunity to develop your technical skills and progress your career.

Responsibilities

Deliver exceptional customer service and technical support across a variety of client environments
Provide L2 support across servers, workstations, applications and Microsoft 365 environments
Troubleshoot and support Microsoft 365, Azure, Entra, Intune, Active Directory and RDS
Liaise with users, suppliers and software and hardware vendors to achieve optimal outcomes for clients
Take end-to-end ownership of support requests and provide regular updates through to resolution
Accurately document all actions and resolutions within the ticketing system
Maintain and contribute to client documentation and knowledge base articles
Provide technical mentorship to L1 engineers and take escalations as required
Escalate complex issues to senior engineers and team leaders when appropriate
Provide occasional onsite support to Melbourne-based clients

Skills Required

Minimum 2 years' experience in a similar L2 IT Support role
Previous MSP experience highly desirable
Strong experience with:Microsoft 365Azure / EntraIntuneMicrosoft Windows Server and desktop operating systemsActive DirectoryRemote Desktop Services (RDS)
Experience with VoIP telephony; 3CX experience desirable
Strong verbal and written communication skills
A professional, customer-centric approach
Excellent time management and organisational skills
Ability to work effectively under pressure and in time-critical situations
Current C Class driver's licence and own vehicle
Networking and firewall experience, particularly WatchGuard, is desirable
Hypervisor experience with VMware, Hyper-V or Proxmox is desirable

Benefits

Hybrid working arrangements, including 2 days WFH after probation
Fully funded professional certifications and exams, including Microsoft, WatchGuard, 3CX and more
Genuine career progression, with opportunities to move into L3, management, security or projects, depending on your interests
Supportive and collaborative team environment with mentorship from senior engineers
Regular team lunches, offsites and quarterly team events
A high-performing team culture where attitude, initiative and effort are recognised and rewarded

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

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it l3 support jobs in broadmeadows, vic

Service Desk Engineer, Level 2 - CT Group

Level 2 Network Operations Support Engineer

IT System Engineer (Senior / L3)

Tech Lead - Hybrid

Senior SAP Integration Engineer (BTP Integration Suite)

Senior Consulting Engineer - Australia

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