In-Demand Head of customer experience and marketing Jobs in Brisbane, Qld

Marketing CRM & Lifecycle Specialist
City Beach Australia —Brisbane QLD
- $115,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Databases
- In-person
- Employee assistance program
- Employee discount
Quick Apply
13d
Head of Marketing - South Bank, QLD
Cruiseabout —South Bank QLD
- Full-time
- CRM software
- Marketing
- Health insurance
- Parental leave
Head of Customer Experience and Marketing
Story House Early Learning —Cannon Hill QLD
- Full-time
- Remote
- Marketing
Senior Account Manager - QLD
Saputo Inc. —Brisbane QLD
- Full-time
- Management
- Sales
- Business development
14d
Integrated Product Marketing Coordinator
Auto & General Holdings —Toowong QLD
- Marketing
- Financial services
- AI
- Work from home
- Parental leave
Quick Apply
4d
Head of Product
Askable —Brisbane QLD
- Full-time
- Communication skills
Quick Apply
Strategic Account Manager (Brisbane)
Timescapes —Brisbane QLD
- $150,000 - $300,000 a year
- Full-time
- Hybrid work
- Sales
- Construction experience
- AI
- Parental leave
Quick Apply
Digital Marketing Account Manager
Bambrick —Brisbane QLD
- Full-time
- Remote
- Marketing
- Analytics
Digital Marketing Manager
Green Leaves Early Learning Centres —Murarrie QLD
- Weekend availability
- Marketing
- Salesforce
- Budgeting
- Wellness program
- Employee discount
Quick Apply
3d
Enterprise Account Executive (AUS)
Askable —Fortitude Valley QLD
- Research
- Commuter assistance
- Annual leave
11d
Government Account Executive (AUS)
Askable —Fortitude Valley QLD
- Research
- Commuter assistance
- Annual leave
7d
Senior Leader, Customer Engagement
MyState Limited —Brisbane QLD
- Contract
- CRM software
- Leadership
- Marketing
7d
Customer Support Manager
Jumbo Interactive —Milton QLD
- $110,000 - $120,000 a year
- Hybrid work
- Management
- Customer service
- AI
- Parental leave
Quick Apply
Head of Commercial
Opella Healthcare Group —Virginia QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Global Sales Lead – Mining & Resources
Forwood Safety —Brisbane QLD
- Full-time
- Remote
- Sales
- Presentation skills
- Leadership
Quick Apply
Senior Commercial Analyst
Universal Store —Eagle Farm QLD
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- SQL
- Work from home
- Parental leave
14d
Head Of AI
aXcelerate —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Office
- Machine learning
- Employee assistance program
- Opportunities for advancement
Quick Apply
12d
Head of Special Aviation Missions
Metrea Management LLC —Brisbane QLD
- Full-time
- Office
- Budgeting
- Disability insurance
- Health insurance
Digital/Graphic Designer
Bambrick —Brisbane QLD
- Full-time
- In-person
Tanda Graduate Entry Roles (Sept- Oct 2026 Start)
Tanda —Fortitude Valley QLD
- From $60,000 a year
- Full-time
- Sales
- Bachelor's degree
- In-person
Quick Apply

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Marketing CRM & Lifecycle Specialist

City Beach Australia -
Brisbane QLD

Quick Apply

Job Details

Full-time
$115,000 - $120,000 a year
13 days ago

Benefits

Employee assistance program
Employee discount
Free food
Free drinks

Qualifications

Power BI
Salesforce Marketing Cloud
Microsoft Excel
Lead generation
Databases
Digital marketing
Google Analytics

Full Job Description

At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.

We stock some of the world's biggest brands across surf, skate, streetwear, and fashion. Our stores are a hub that connect our customers to events, influencers, and trends, allowing them to live life on their terms.

The role:

The purpose of the Marketing CRM & Lifecycle Specialist is to manage, build and scale the customer lifecycle program that activates and accelerates revenue and positively influences the customer lifetime value. You will execute initiatives across emails, SMS, loyalty programs, automation, cross-marketing channels, web platforms, and physical stores, focusing on unifying the customer experience.

What you'll be doing:

Drive email strategy and roadmaps for BAU and Automation, based on current performance, the latest email trends and City Beach customers, brand and product trends.
Execute BAU promotions in line with the marketing calendar.
Set up email platforms, create templates, manage scheduling, and deploy workflows.
Build and maintain customer segments in Emarsys.
Design, plan, and execute lifecycle campaigns using a test, measure, and learn approach.
Uphold data governance and ensure GDPR compliance.
Maintain CRM/database integrity through send management and data analysis.
Support and execute CRM strategy based on customer behavior and insights.
Focus on data unification, customer profiling, and cross-channel integration.
Optimise lifecycle through automation, segmentation, and personalisation.
Implement retention/reactivation strategies to increase LTV.
Increase customer database size through high-quality lead generation campaigns.
Enhance database health and manage our loyalty program.
Provide insights from post-campaign analysis and competitor research.
Continuously test, measure, and optimise lifecycle programs.
Monitor and evaluate campaign results to improve engagement and retention.

What you'll need:

3+ years in a similar Digital Marketing role.
Proven results in developing and executing email campaigns and running loyalty programs.
Responsible for email platform setup and build such as creating new templates, managing campaign scheduling, setting up and deploying lifecycle journeys and automated workflows
Solid understanding of customer databases, personalisation, and segmentation.
Experience with tools such as Emarsys (essential), Salesforce Marketing Cloud or Klaviyo.
Experience with Power BI, Google Analytics, MS Excel, Customer Data Platforms.
Strong attention to detail and accuracy.
Analytical, proactive, and the ability to problem solve.

The benefits:

We have partnered with industry leaders to bring our team members discounts on products and memberships to keep you healthy on all fronts:
Access to a free Employee Assistance Program
7% Medibank Private discount
Goodlife Health Clubs & Fitness First Gyms membership discounts
Retail partner discounts through Rest Super on food, beauty, health, fashion, furniture and technology products
Enjoy a 35% team member discount for you, your friends and family to access.
Endless progression and career opportunities across all departments in Head Office, Retail Stores and our Distribution Centre.
Birthday and work anniversary celebrations and shared lunches.
Social work drinks every Friday night at 4pm!

Pay: $115,000.00 – $120,000.00 per year

Benefits:

Employee discount
Free drinks
Free food

Work Location: In person

Quick Apply

Refine Your Search

head of customer experience and marketing jobs in brisbane, qld

Marketing CRM & Lifecycle Specialist

Head of Marketing - South Bank, QLD

Head of Customer Experience and Marketing

Senior Account Manager - QLD

Integrated Product Marketing Coordinator

Head of Product

Strategic Account Manager (Brisbane)

Digital Marketing Account Manager

Digital Marketing Manager

Enterprise Account Executive (AUS)

Government Account Executive (AUS)

Senior Leader, Customer Engagement

Customer Support Manager

Head of Commercial

Global Sales Lead – Mining & Resources

Senior Commercial Analyst

Head Of AI

Head of Special Aviation Missions

Digital/Graphic Designer

Tanda Graduate Entry Roles (Sept- Oct 2026 Start)

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