In-Demand Help desk Jobs in Barton, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
5d
Global Tier 1 Service Desk Technician
KBR —Canberra ACT
- Weekend availability
- Hybrid work
- Customer service
- Associate degree
- Communication skills
- Parental leave
Help Desk Engineer
Leidos —Canberra ACT
- Full-time
- Administrative experience
- No degree
- Leadership
- Annual leave
Service Desk Analyst (Technical Support Administrator)
Leidos —Canberra ACT
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Annual leave
Employment Consultant
APM Employment Services —Queanbeyan NSW
- Full-time
- Sales
- Administrative experience
- Business development
- Parental leave
- Employee assistance program
Quick Apply
Desktop Engineer - Canberra
NTT —Canberra ACT
- Urgently hiring
- Customer service
- Communication skills
Quick Apply
12d
Retail Merchandiser - Gungahlin - ACT
CROSSMARK Australia —Gungahlin ACT
- $34.34 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
9d
ICT Support Engineer
Technowand —Dickson ACT
- $80,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Customer service
Quick Apply
1d
Retail Merchandiser - Chisholm - ACT
CROSSMARK Australia —Chisholm ACT
- $34.34 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
2d
Retail Merchandiser - Fyshwick- ACT
CROSSMARK Australia —Fyshwick ACT
- $34.34 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
9d
Guest Service Agent
Accor Apartments & Realty —Canberra ACT
- Weekend availability
- Hospitality
- Front desk
- Communication skills
5d
Reservations & Member Services Coordinator
The Canberra Southern Cross Club —Yarralumla ACT
- $75,289.74 - $75,289.75 a year
- Full-time
- Hospitality
- Management
- Administrative experience
- Employee discount
Quick Apply
2d
Service Advisor - Canberra BMW (Full-Time)
Jowett Motor Group —Phillip ACT
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
ICT Procurement Officer, Information Division - APS Level 6
Australian Government —Canberra ACT
- $101,672 - $113,413 a year
- Contract
- Hybrid work
- Organisational skills
1d
Guest Service Agent/Night Audit
Accor Apartments & Realty —Turner ACT
- Weekend availability
- Hospitality
- Customer service
- Front desk
1d
Space Coordinator
WOTSO —Canberra ACT
- Full-time
- Hospitality
- Office
- Front desk
- Travel reimbursement
Quick Apply
ITSM Support Specialist
Unisys —Canberra ACT
- Full-time
- Management
- Customer service
- Communication skills
Sales Representative
Techtronic Industries (TTI) —Canberra ACT
- Part-time
- Sales
- Merchandising
- Communication skills
11d
ICT Security Analyst
Fujitsu —Barton ACT
- Management
- Organisational skills
- Communication skills
ICT Engineer
BAE Systems —Canberra ACT
- Weekend availability
- Hybrid work
- Management
- Engineering
- Administrative experience
9d

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
5 days ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in barton, act

ICT Customer Support Officer – Service Desk Analyst

Global Tier 1 Service Desk Technician

Help Desk Engineer

Service Desk Analyst (Technical Support Administrator)

Employment Consultant

Desktop Engineer - Canberra

Retail Merchandiser - Gungahlin - ACT

ICT Support Engineer

Retail Merchandiser - Chisholm - ACT

Retail Merchandiser - Fyshwick- ACT

Guest Service Agent

Reservations & Member Services Coordinator

Service Advisor - Canberra BMW (Full-Time)

ICT Procurement Officer, Information Division - APS Level 6

Guest Service Agent/Night Audit

Space Coordinator

ITSM Support Specialist

Sales Representative

ICT Security Analyst

ICT Engineer

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