In-Demand Program manager (professional services) Jobs

Program Director, APAC Services
Nice —Sydney NSW
- Master's degree
- Bachelor's degree
- AI
6d
Program Manager
Country Fire Authority —Melbourne Eastern Suburbs VIC
- $127,896 - $143,834 a year
- Full-time
- Hybrid work
- Leadership
- Parental leave
1d
Program Delivery Controls Manager – Defence Shipbuilding (WA)
Austal —Henderson WA
- Full-time
- Analysis skills
- Construction experience
- Leadership
- Opportunities for advancement
Quick Apply
2d
Team Leader Men's Behaviour Change Program
Catholic Care —Berrimah NT
- $125,993 a year
- Full-time
- Supervising experience
- Social Work
- Leadership
- Relocation assistance
- Annual leave
Quick Apply
2d
Director of Nursing, Mental Health Clinical Program CALHN
SA Health —Greater Adelaide SA
- $200,740 a year
- Full-time
- Leadership
- Communication skills
- Nursing
- Annual leave
- Employee assistance program
1d
Clinical Lead - Medications, ieMR Program
Queensland Government —Brisbane QLD
- Temporary
Team Leader Family & Children's Programs
Catholic Care —Malak NT
- $116,490 a year
- Full-time
- Working with children
- Associate degree
- Leadership
- Annual leave
Quick Apply
9d
Clinical Nurse Manager - Immunisation Programs
Ozcare —Shailer Park QLD
- Leadership
- Annual leave
Client-Side Project Manager (Construction) - Melbourne VIC
SwitchCo Australia Pty Ltd —West Melbourne VIC
- $130,000 - $180,000 a year
- Full-time
- Engineering
- Education
- Construction experience
Quick Apply
Client-Side Project Manager - Brisbane QLD
SwitchCo Australia Pty Ltd —Brisbane QLD
- Full-time
- Engineering
- Education
- Leadership
Quick Apply
Nurse Manager or Program Manager Continuing Care Team North
Queensland Government —Sunshine Coast QLD
- Wellness program
2d
Manager Government Specialist Programs
Corporate Travel Management —Australia
- Full-time
- Hybrid work
- Business development
- No degree
- Parental leave
- Employee assistance program
6d
Program Director - Humanitarian Logistic Capability (HLC)
Tetra Tech —Australia
- Full-time
- Analysis skills
- No degree
- Communication skills
13d
Technical Program Manager (Hardware Deployment) - Contract
Pano AI —Australia
- $65 - $88 an hour
- Contract
- Remote
- Software troubleshooting
- Salesforce
- Health insurance
- Annual leave
Data Centre Cost Managers & Project Managers Australia - Expression of Interest - All Levels
Turner & Townsend —Australia
- Full-time
- Hybrid work
Quick Apply
Senior Program Support Manager
DT Global —Canberra ACT
- Budgeting
- Communication skills
4h
Program Manager
FinXL —Sydney NSW
- Contract
4h
Director of Strategic Programs
Queensland Government —Brisbane QLD
- Analysis skills
- Leadership
- Communication skills
4h
Director of Strategic Programs
Queensland Government —Brisbane QLD
4h

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Program Director, APAC Services

Nice -
Sydney NSW

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Job Details

6 days ago

Qualifications

Master's degree
Bachelor's degree
AI
Business
Leadership
Information Technology

Full Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Program Director is the senior delivery owner accountable for the successful execution of large, complex, multi-stream programs across the APAC Services portfolio -spanning contact centre technology, workforce management, and applied AI and automation. This is an elevated individual contributor role: it carries the seniority, authority and executive presence of a leadership position, and full accountability for program outcomes, without formal people-management authority. The person in this role influences delivery quality and Project Manager performance through credibility and standards, not through a reporting line.

The role holds end-to-end delivery and governance accountability for flagship enterprise and public-sector programs, acts as a trusted advisor and business enabler to client executives, and serves as the senior escalation point for clients, implementation partners and third-party platform vendors.

Success in the role means programs delivered to scope, schedule and quality; governance that surfaces risk early rather than at go-live; strong, durable customer relationships at the executive level; and a Project Management function that is consistent, capable and trusted by the business and its customers.

How will you make an impact?

Program delivery & execution

End-to-end ownership - carry single-threaded accountability for delivery across multiple concurrent workstreams, partners and dependencies.
Plan integrity - own the integrated program plan, critical path, release sequencing and cross-stream dependency management.
Reactive phases - lead through high-pressure go-live and stabilisation windows without losing strategic altitude.
Escalation ownership - act as the initial point of contact and escalation for the customer, directly accountable for rollout, delivery and production outcomes.

Governance & assurance

Governance cadence - run steering committees, stage-gates; chair the program-level RAID and decision log.
Quality & assurance - set and enforce delivery standards, gate criteria and non-functional requirements;
Methodology ownership - define and govern project implementation methodology and continuous-improvement practices across delivered programs.

Project Management guidance & capability (matrixed, no line authority)

Guidance - coach and quality-assure a community of Project Managers through functional guidance and standard-setting, not formal reporting authority; standardise artefacts, reporting and estimation discipline.
Capability uplift - build PM bench strength, and advise on resourcing priorities across the portfolio.
Direct support - provide hands-on guidance to Project Managers working on assigned major accounts and flagship programs.

Stakeholder, partner & vendor management

Executive relationships - act as senior point of contact for client sponsors and internal executives; communicate bottom-line-first, with options and a clear recommendation.
Trusted advisor - develop and maintain positive working relationships with customers' business and operations leaders; understand their business and technical environment well enough to act as a genuine business enabler.
Partner accountability - hold implementation partners and third-party platform vendors to contracted commitments, SLAs and joint governance.

Commercial & risk control

Delivery-focused commercials - support program forecasting and cost discipline as part of delivery accountability;
Risk & compliance - manage program risk proactively; ensure delivery meets applicable compliance standards

Have you got what it takes?

10+ years delivering large, complex technology programs, including several years at senior program-leadership level overseeing multiple Project Managers.
Demonstrable track record delivering enterprise software programs in contact centre, CX or workforce management technology (e.g. NiCE, Genesys, Cisco, Avaya) or adjacent SaaS domains.
Strong command of program governance and partner/vendor management in multi-party delivery environments.
Experience delivering into regulated or public-sector clients with formal security and data-protection obligations.
Credible executive communicator; calm and decisive under reactive, high-stakes delivery conditions.
Experience operating in multi-cultural environments, serving regional and global customers.

You will have an advantage if you also have:

Cross-cultural delivery experience across APAC markets (e.g. Australia, Japan, the UAE); fluency in adapting style across cultures.
Familiarity with AI/automation platforms (conversational AI, voice, biometrics) and the assurance questions they raise.
Background in vendor-side professional services or systems integration delivery.
Bachelor's or Master's degree in IT management or Business.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Apply Now

Refine Your Search

program manager (professional services) jobs

Program Director, APAC Services

Program Manager

Program Delivery Controls Manager – Defence Shipbuilding (WA)

Team Leader Men's Behaviour Change Program

Director of Nursing, Mental Health Clinical Program CALHN

Clinical Lead - Medications, ieMR Program

Team Leader Family & Children's Programs

Clinical Nurse Manager - Immunisation Programs

Client-Side Project Manager (Construction) - Melbourne VIC

Client-Side Project Manager - Brisbane QLD

Nurse Manager or Program Manager Continuing Care Team North

Manager Government Specialist Programs

Program Director - Humanitarian Logistic Capability (HLC)

Technical Program Manager (Hardware Deployment) - Contract

Data Centre Cost Managers & Project Managers Australia - Expression of Interest - All Levels

Senior Program Support Manager

Program Manager

Director of Strategic Programs

Director of Strategic Programs

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