Job Title
Sr. Workplace Experience & Operations Coordinator
Job Description Summary
The Sr. Workplace Experience Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace.
The Sr. Workplace Experience Coordinator will serve as the primary onsite representative for the client location and independently oversee day-to-day workplace experience operations, space readiness, and employee support. They will function as the “eyes and ears” of the workplace — proactively identifying and solving issues before they impact the employee experience.
This role is also responsible for the end-to-end planning and execution of workplace programming, employee engagement initiatives, and onsite office events.
We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can operate independently while delivering an elevated customer experience to employees and visitors in the workplace environment.
Job Description
Lead the end-to-end planning, coordination, and execution of a high-volume workplace events calendar.
Organize a variety of employee engagement, internal, external-facing, and corporate events.
Manage events from initial concept and intake through execution, closeout, and post-event follow-up.
Develop event timelines, action plans, budgets, schedules, and operational requirements.
Coordinate with internal stakeholders, clients, vendors, and building management to deliver seamless events.
Manage event logistics including catering, room setup, signage, equipment, supplies, and staffing.
Coordinate vendors and external partners, ensuring deliverables, timelines, and service standards are met.
Ensure event spaces, meeting rooms, hospitality zones, and common areas are fully prepared and event-ready.
Manage day-of-event operations, including onsite coordination, issue resolution, and last-minute requirements.
Track event requests, attendance, schedules, vendor commitments, and recurring event activities.
Support employee engagement initiatives, celebrations, networking events, happy hours, and special occasions.
Gather feedback from employees and guests to evaluate event effectiveness and identify opportunities for improvement.
Maintain a high standard of hospitality and workplace experience, ensuring events are creative, inclusive, well-organized, and aligned with client expectations.
Comfortable corresponding with executive-level clients and interacting with individuals at all levels.
Showcase exceptional emotional intelligence, empathy, and interpersonal awareness.
Detail-oriented, confident self-starter with exceptional organizational skills.
Maintain a “can do” mentality with the ability to act with minimal information and adapt in a fast-paced environment.
Demonstrate integrity, accountability, self-awareness, strong work ethic, and sound business acumen.
Project an approachable and professional image in personal appearance, manner, and demeanor.
Ability to work under pressure while maintaining a calm, solutions-oriented approach.
Ability to successfully use Slack as a primary communication tool, along with Google Workspace and other workplace technology platforms.
Comfortable using ticket management systems such as Jira and able to quickly learn new systems, tools, and applications.
Ability to work independently, exercise sound judgment, and effectively manage competing priorities with minimal supervision.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
Being part of a growing global company;
Career development and a promote from within culture;
An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us!
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
INCO: “Cushman & Wakefield”
