In-Demand Incident & problem specialist Jobs in Parramatta, Nsw

Desktop Support Specialist
Excolo Partners —Sydney NSW
- Full-time
- AI
2d
IT Support Specialist
Doltone Hospitality Group —Pyrmont NSW
- Full-time
- Azure
- Computer Science
- Bachelor's degree
- Employee assistance program
- Employee discount
1d
Director, Support Field Delivery, APJC, AWS Enterprise Support Support
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Bar
- Engineering
- Master's degree
Vice President, Production Services Specialist II, Application Production Services & Engineering
Bank of America —Sydney NSW
- Weekend availability
- Oracle
- Management
- Databases
4d
SCADA Engineer - Energy Solutions
Ampol —Alexandria NSW
- Full-time
- Engineering
- No degree
1d
M365/Azure Senior Engineer
Avanade —Sydney NSW
- Azure
- Management
- Computer Science
Snr Critical Environment Technician
Microsoft —Sydney NSW
- Full-time
- Azure
- Microsoft Office
- Senior Secondary Certificate of Education
Data Center Technical Operations Engineer, SYD Colo DCEO
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- AWS
- Electrical experience
- Bachelor's degree
ServiceNow Engineer/Developer/Architect (AU Citizen only)
Accenture —Sydney NSW
- Full-time
- Scripting
- Agile
- Communication skills
After Hours Nurse Manager (Gde 3) - Liverpool Hospital - Perm FT/PT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $79.80 - $81.28 an hour
- Part-time
- No degree
- Leadership
- Communication skills
- Annual leave
- Parental leave
5d
Lead Software Engineer - Mobile
Xero —Sydney NSW
- Overtime
- Hybrid work
- APIs
- AI
Global Advisory & Markets – GS Electronic Trading (GSET) Engineer, VP, Sydney
Goldman Sachs —Sydney NSW
- Full-time
- Management
- SQL
- Analysis skills
- Travel reimbursement
- Health insurance
Global Advisory & Markets, GSET Production Engineer, Vice President, Sydney
Goldman Sachs —Sydney NSW
- Full-time
- SQL
- Analysis skills
- Communication skills
- Travel reimbursement
- Health insurance
Registered Nurse Emergency
Northern Sydney Local Health District —Sydney NSW
- $81,748.17 - $114,771.98 a year
- Full-time
- ICU experience
- Communication skills
3d
Senior Software Engineer
Commonwealth Bank —Sydney NSW
- Full-time
- Azure
- AWS
- APIs
5d

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incident & problem specialist jobs near parramatta, nsw

Desktop Support Specialist

Excolo Partners
Sydney NSW

Apply Now

Job Details

Permanent | Full-time
2 days ago

Qualifications

VoIP
ITIL
AI

Full Job Description

Most desktop support ads read the same. Fix tickets, image laptops, repeat. This one is different.

We're working with a globally recognised business that has significant technology transformations of work in flight. Infrastructure uplift, cybersecurity, application and system upgrades, and AI initiatives that are ahead of most of the market. The desktop support team isn't sitting on the sidelines of any of it. You'd be working alongside these programs, not just clearing a queue.

This is a business that promotes from within, and the leadership and senior team members have long tenure for a reason. Whether you want to build towards infrastructure, cyber, applications or leadership, the path is there and the people around you have walked it.

Permanent | Fulltime in Sydney CBD office | Define your career path internally

This is a hands-on second level support role in a busy corporate environment. You will be the face of IT for the business, working across desktop, mobile and AV, with real ownership of the tickets you pick up. There are multiple support functions that are collaborative and takes the user experience seriously, from the boardroom down to the desk.

You will work a rotating shift roster covering extended business hours, and take part in a national after hours on call roster.

What you will be doing

Frontline technical support face to face, over the phone and through the service management platform, owning incidents and requests end to end
Resolving tickets within agreed service levels and keeping users updated along the way
Managing end user devices, including allocation, asset tracking and lifecycle
Audio Visual support across meeting rooms and event spaces, setting up and testing gear ahead of time
Providing live support during meetings and events so nothing falls over on the day
Working with the infrastructure and wider IT teams on AV solutions and service improvements

What you will bring

Solid experience supporting a Windows desktop environment, covering PCs, laptops, printers, mobile devices, remote access and peripherals
Hands-on Audio Visual support experience in a corporate setting, including meeting room technology, video conferencing platforms, displays, microphones and presentation equipment, and the confidence to support senior stakeholders live in the room
Working knowledge of VoIP, mobile and internet technologies
Exposure to network and server systems, including switches, routers and patch panels
An understanding of ITIL and change management processes
The ability to explain technical concepts in plain language to non technical people
A proactive, self starting approach and sound problem solving ability
Calm under pressure, with the ability to juggle competing priorities

Why this one is worth a look

Permanent role in a stable, well resourced technology function
Significant investment going into AI and emerging technologies, with exposure to both internal and external AI tools
Strong employee benefits package, details available on application
A team that promotes from within and supports people to build technical depth

If this sounds like the right move, apply or get in touch for a confidential conversation.

[email protected]

For more information

Reece Richardson

[email protected]

0412 977 184

Apply Now

Refine Your Search

incident & problem specialist jobs in parramatta, nsw

Desktop Support Specialist

IT Support Specialist

Director, Support Field Delivery, APJC, AWS Enterprise Support Support

Vice President, Production Services Specialist II, Application Production Services & Engineering

SCADA Engineer - Energy Solutions

M365/Azure Senior Engineer

Snr Critical Environment Technician

Data Center Technical Operations Engineer, SYD Colo DCEO

ServiceNow Engineer/Developer/Architect (AU Citizen only)

After Hours Nurse Manager (Gde 3) - Liverpool Hospital - Perm FT/PT

Lead Software Engineer - Mobile

Global Advisory & Markets – GS Electronic Trading (GSET) Engineer, VP, Sydney

Global Advisory & Markets, GSET Production Engineer, Vice President, Sydney

Registered Nurse Emergency

Senior Software Engineer

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Reece Richardson

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