Avanade is growing, and we seek motivated and engaged technology people to join our Managed Services team delivering continuous value to our client’s businesses.
We are seeking a M365 Support Specialist who is passionate about helping customers and eager to learn. You will be responsible for working closely with customers to provide a high touch managed services partnership model and ensure a great customer experience.
Supporting large-scale Microsoft M365 / Azure deployments in secure environments, performing platform evolution activities.
Engineer, configure, and operate Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and related workloads
Implement and maintain identity and access controls using Microsoft Entra ID, including users, groups, roles, conditional access, and MFA
Administer Azure resources supporting M365 and enterprise workloads, including subscriptions, resource groups, networking, and identity integrations
Manage tenant configuration, service settings, and platform baselines in alignment with security and governance standards
Implement and support information protection, compliance, and security controls across M365 and Azure
Support joiner, mover, and leaver processes including account provisioning, access changes, and decommissioning
Manage licensing, group based access, and service enablement for M365 and Azure workloads
Investigate and resolve platform incidents, service degradations, and operational issues (L2/L3 support)
Perform changes, enhancements, and minor uplift activities in line with change and release management processes
Monitor service health, security alerts, and operational telemetry across M365 and Azure platforms
Maintain technical documentation including configurations, operational procedures, and as built records
Collaborate with architects, security teams, and service owners to implement approved designs and standards
Support audits, assurance activities, and compliance reporting as required
