In-Demand Program manager, goes infrastructure Jobs in Parramatta, Nsw

Senior Customer Success Program Manager
Uber —Sydney NSW
- Full-time
- Microsoft Excel
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Lead Solution Engineer | Service Cloud
Salesforce —Sydney NSW
- Full-time
- Sales
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Staff Software Engineer – Full Stack (.NET)
Commonwealth Bank —Sydney NSW
- Full-time
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- AWS
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Senior Civil Design Engineer
WSP —Sydney NSW
- Civil engineering
- Management
- Master's degree
- Employee stock purchase plan
- Parental leave
Legal Counsel
Senior Leadership InfraBuild —Sydney NSW
- Bachelor's degree
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10d
Refrigeration Mechanic
Lineage Logistics —Lurnea NSW
- Full-time
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- Communication skills
Quick Apply
Financial Modelling Specialist | Manager | Deals Advisory
PWC Australia —Sydney NSW
- Master's degree
- Parental leave
Senior Project Engineer
TransGrid —Sydney NSW
- Engineering
- No degree
- Construction experience
- Parental leave
5d
AI Factory Customer Engineer
Armada —Sydney NSW
- Computer Science
- Engineering
- Bachelor's degree
Quick Apply
Administrative Assistant to SCH Director Medical Services and Rural Relief Program
The Sydney Children's Hospitals Network —Sydney NSW
- $86,896.63 - $88,951.42 a year
- Full-time
- Communication skills
- Employee assistance program
4d
Design Engineer - Structures
WSP —Sydney NSW
- Engineering
- Master's degree
- Bachelor's degree
- Employee stock purchase plan
- Parental leave
Project Engineer - Structures (NSW)
WSP —Sydney NSW
- Engineering
- Master's degree
- Bachelor's degree
- Employee stock purchase plan
- Parental leave
Senior Structural Engineer
WSP —Sydney NSW
- Master's degree
- Bachelor's degree
- Employee stock purchase plan
Database Engineer
ELMO Software Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- SQL
- AWS
- AI
- Parental leave
- Employee assistance program
Quick Apply
3d
Real Estate Tax Professional | Manager | Financial Services
PWC Australia —Sydney NSW
- Research
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Corporate Tax Professional | Manager or Senior Manager | Financial Services
PWC Australia —Sydney NSW
- Management
- Financial services
- Leadership
- Parental leave
Mechanical Draftsperson
Saunders International —Rhodes NSW
- Full-time
- AutoCAD
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Quick Apply
3d
Programme Director
Australia’s Academic and Research Network (AARNet) —Sydney NSW
- PMP
- Engineering
- Leadership
- Annual leave
- Parental leave
18h
Executive Assistant & Transformation Program Manager
Otis —Sydney NSW
- Full-time
- Communication skills
9h
Programs Manager - First Nations
Museum of Applied Arts and Sciences —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
21h

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Senior Customer Success Program Manager

Uber -
Sydney NSW

Apply Now

Job Details

Full-time
3 days ago

Qualifications

Microsoft Excel
Data analysis skills
SQL
Bachelor's degree

Full Job Description

About the role and team

Working as a Senior Customer Success Program Manager at Uber means owning the long tail of retail accounts through a highly structured, scalable operating model. This is not a traditional 1:1 account management role. Instead, you will be responsible for keeping a broad portfolio operationally healthy, identifying and resolving recurring issues, and actively creating growth opportunities without relying on dedicated account manager support.

This role sits at the intersection of customer success, program management, and commercial operations. It is a builder role as much as it is an execution role. You will not only run the portfolio, but also help shape how the function works: defining the operating cadence, identifying what needs to be standardised, and building the mechanisms that will allow the team to scale over time. Success in this role requires analytical rigor, strong execution, and the ability to coordinate across multiple teams without owning all the answers yourself.

The pace is fast and the environment is often ambiguous. This role is for someone who takes extreme ownership, can structure messy problems into clear workstreams, and is energised by building something new rather than operating within a fixed playbook.

What you'll do

Own a portfolio of long-tail retail accounts, ensuring they remain healthy, supported, and set up for growth through a scalable operating model.
Build and run the operating cadence for your portfolio, including account monitoring, issue management, risk identification, prioritisation, and follow-through.
Drive proactive growth motions across your portfolio, including demand generation, expansion opportunities, and structured outreach to unlock additional value for merchants.
Translate recurring operational issues into scalable processes, playbooks, and reporting so the function becomes more efficient over time.
Partner closely with Operations, Product, Support, Marketing, Ads, and other cross-functional teams to unblock issues and improve the merchant experience.
Use data and structured judgment to spot patterns, identify where intervention is needed, and make decisions about what should be handled through process, automation, or escalation.
Surface recurring merchant pain points and commercial gaps, and help shape the upstream fixes, tooling, and product improvements needed to support a scaled model.

Basic qualifications

6+ years of experience in customer success, account management, program management, operations, consulting, or a similarly cross-functional role.
Strong ability to structure ambiguous problems, drive execution, and manage multiple workstreams at once.
Proficiency in data analysis and using Excel to drive business judgment and decision-making.
Experience coordinating across stakeholders at different levels and functions.
Bachelor's degree or equivalent practical experience.
Experience creating detailed execution plans for large-scale projects.

Preferred qualifications

Proficiency in SQL to independently extract insights from large-scale datasets.
Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
Experience in the technology or food delivery industry managing high-pressure projects.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

program manager, goes infrastructure jobs in parramatta, nsw

Senior Customer Success Program Manager

Lead Solution Engineer | Service Cloud

Staff Software Engineer – Full Stack (.NET)

Senior Civil Design Engineer

Legal Counsel

Refrigeration Mechanic

Financial Modelling Specialist | Manager | Deals Advisory

Senior Project Engineer

AI Factory Customer Engineer

Administrative Assistant to SCH Director Medical Services and Rural Relief Program

Design Engineer - Structures

Project Engineer - Structures (NSW)

Senior Structural Engineer

Database Engineer

Real Estate Tax Professional | Manager | Financial Services

Corporate Tax Professional | Manager or Senior Manager | Financial Services

Mechanical Draftsperson

Programme Director

Executive Assistant & Transformation Program Manager

Programs Manager - First Nations

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