JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
JLL is seeking an experienced Retail Property Manager to join our Property & Asset Management team in managing Southgate, one of Melbourne's most iconic assets in the thriving Southbank precinct.
Spanning 85,000 square metres, Southgate combines approximately 70,000 NLA of commercial space (IBM & HWT Towers) with 15,000 NLA of retail space. This is a rare opportunity to play a key role in driving occupancy, optimising performance, and delivering exceptional outcomes for our client and stakeholders.
Reporting to the Precinct General Manager, you will be the on-site key point of contact, responsible for the day-to-day management of retail operations, lease administration, financial performance, and stakeholder engagement.
An overview of the role:
- Lease Administration & Compliance: Manage all retail lease documentation, ensuring compliance with lease terms, timely rent collection, arrears management, and accurate tenancy schedules
- Financial Management: Oversee rent roll processing, outgoings budgets, tenant reconciliations, recoverable costs, and ensure all invoicing and billing is accurate and timely
- Client & Stakeholder Management: Act as the primary on-site contact for the client, retailers, and key stakeholders; prepare reports, business plans, and budgets as required
- Retail Operations: Maintain the highest standards of presentation, cleanliness, and operational efficiency across the centre
- Casual Mall Leasing (CML): Manage weekly CML bookings, monitor compliance, and work with the CML team to maximise revenue and bookings
- Tenant Relations: Build strong relationships with retailers, support fitout processes, and ensure a seamless tenant experience
- Legal & Compliance: Maintain full understanding of relevant legislation and ensure all centre operations meet legal obligations
- Revenue Optimisation: Identify and implement opportunities to drive income streams, including mall media and third-line revenues
Sound like you? This is what we’re looking for:
- 5+ years' experience in retail property management (shopping centres, hospitality, commercial, or similar)
- Victorian Agents Representative Licence or Australian Real Estate Licence is required
- Strong understanding of lease administration, financial management, and retail operations
- Excellent communication and relationship-building skills with the ability to engage stakeholders at all levels
- Highly organised with strong attention to detail and a proactive, solution-focused approach
- Demonstrated ability to identify opportunities that drive performance and income
- High resilience, professional control, and a 'can do' attitude
Benefits:
- Great employee discounts off fitness, wellbeing & other renowned bands
- 18 weeks paid maternity leave
- Private Health Insurance Discounts
- Active Social Club
- Employee assistant program
- Novated Lease for EV cars
- Paid time off for volunteer work
- Career Opportunities with Australia's #1 Commercial Real Estate firm
- Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ521004
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
