In-Demand Principal software Jobs in Parramatta Nsw

Senior AI Business Consultant
Nice —Sydney NSW
- Analysis skills
- AI
- Communication skills
System Safety Engineer
Birdon —Dawes Point NSW
- Full-time
- Microsoft Office
- Construction experience
6d
Administrative Officer (Level 3) - Urology, Ambulatory Care Business Unit
NSW Health —Camperdown NSW
- $73,915 - $76,218 a year
- Full-time
- Customer service
- Education
- Computer skills
- Parental leave
- Employee assistance program
7d
Business Development Manager
Corto Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- Sales
- AI
- Communication skills
- Gym membership
Quick Apply
6d
Principal RF Electronics Engineer (AU)
DroneShield Limited —Sydney NSW
- Full-time
- Management
- Engineering
- No degree
Quick Apply
Office Administrator & Personal Assistant
STC Lawyers and Associates —Burwood NSW
- From $55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick Apply
4d
Senior Security Engineer
Propeller —Sydney NSW
- Full-time
- Hybrid work
- AWS
- AI
- Parental leave
Quick Apply
Lead AI Business Consultant
Nice —Sydney NSW
- Analysis skills
- AI
- Communication skills
7d
Principal Product Security Engineer
MYOB —Sydney NSW
- Hybrid work
- AI
- Parental leave
Principal Product Security Engineer
Axsys —Sydney NSW
- AI
- Parental leave
Practice Manager
KG Talent —Bondi Junction NSW
- Full-time
- Patient care
- Leadership
- Communication skills
Quick Apply
Senior Preconstruction Manager
Unispace —Sydney NSW
- Civil engineering
- Construction experience
- Construction Management
Quick Apply
Principal Software Engineer - AI Team
Nuix —Sydney NSW
- Hybrid work
- Master's degree
- AWS
- AI
5h
Associate Software Engineer, AI Team
Nuix —Sydney NSW
- Hybrid work
- Computer Science
- Bachelor's degree
- AI
5h
School Administrative Officer - Part-Time - .604FTE - Ongoing - Lucas Heights Community School
School Administrative and Support —Sydney NSW
- $41.86 an hour
- Part-time
- Microsoft Office
- Administrative experience
- First Aid Certification
19h
School Administrative Officer - Full-Time - Ongoing - Lucas Heights Community School
School Administrative and Support —Sydney NSW
- $41.86 an hour
- Full-time
- Microsoft Office
- Administrative experience
- First Aid Certification
19h

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Senior AI Business Consultant

Nice -
Sydney NSW

Apply Now

Job Details

Qualifications

Deployment
Analysis skills
AI
Communication skills

Full Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

What's the Role All About?
The Senior AI Business Consultant, is a pivotal role within our Customer Services Automation AI Center of Excellence. As NICE scales AI adoption across its global enterprise customer base, this role serves as a core execution and insight engine within the AI Center of Excellence. You will work across regions to ensure AI solutions move beyond deployment into trusted, sustained, and value-generating usage.

This role is designed for experienced consultants who want to operate at the intersection of AI, contact center operations, and measurable business outcomes, with real ownership over adoption success

How Will You Make an Impact?

Drive AI Adoption and Stabilization
Support AI adoption and post-deployment stabilization for a global portfolio of enterprise customers.
Execute adoption playbooks in partnership with regional consultants across Australia and NZ.
Lead reinforcement activities that drive sustained usage, trust, and behavioural change.
Optimize AI Performance
Provide hands-on optimization of AI outputs, including prompt engineering, knowledge alignment, and workflow tuning.
Support Behavioural UAT by validating user acceptance, workflow fit, and AI trust indicators.
Identify early adoption risks and corrective actions using usage, operational, and behavioural data.
Analyze and Operationalize Insights
Analyze AI usage patterns, contact center KPIs, and operational signals to surface optimization opportunities.
Build adoption scorecards and insight summaries used by customer-facing teams and internal leadership.
Translate data into clear recommendations that improve efficiency, quality, and AI ROI.
Partner and Lead Without Authority
Partner closely with regional consultants, delivery teams, and operations leaders to drive aligned execution.
Lead remote working sessions with supervisors and operations teams to reinforce best practices.
Surface recurring adoption challenges and structured product feedback to internal teams.

What makes this role compelling

Global exposure across enterprise customers in multiple regions
Deep hands-on experience with AI adoption, not just deployment
Real ownership of outcomes, not just deliverables
High visibility within a global AI Center of Excellence
Clear path toward senior consulting, principal, or specialist AI roles

Have You Got What It Takes?

6-10 years of experience in CCaaS consulting, CX operations, AI-enabled self-service, or related domains
Strong understanding of contact center KPIs and operational workflows
Hands-on experience with conversational AI, agent assist, summarization, or automation solutions
Practical experience using prompt engineering to improve generative AI performance
Strong analytical skills with comfort interpreting trends across large datasets
Ability to work effectively across time zones with global stakeholders
Experience supporting enterprise or global customers is strongly preferred
Excellent verbal, written communication, and presentation skills are a must.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11284
Reporting To: Tech Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Apply Now

Refine Your Search

principal software jobs in parramatta nsw

Senior AI Business Consultant

System Safety Engineer

Administrative Officer (Level 3) - Urology, Ambulatory Care Business Unit

Business Development Manager

Principal RF Electronics Engineer (AU)

Office Administrator & Personal Assistant

Senior Security Engineer

Lead AI Business Consultant

Principal Product Security Engineer

Principal Product Security Engineer

Practice Manager

Senior Preconstruction Manager

Principal Software Engineer - AI Team

Associate Software Engineer, AI Team

School Administrative Officer - Part-Time - .604FTE - Ongoing - Lucas Heights Community School

School Administrative Officer - Full-Time - Ongoing - Lucas Heights Community School

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