In-Demand Contract analyst Jobs in Parramatta, Nsw

Analyst Lead, Client Services
FIS Global —Sydney NSW
- Full-time
- Management
- Recruiting
- Communication skills
- Employee stock purchase plan
- Health insurance
Property Finance Analyst - 12 month Fixed Term contract
The GPT Group —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Referral program
1h
Senior Project Manager
EML —Sydney NSW
- Full-time
- Agile
- In-person
- AI
- Work from home
- Parental leave
Customer Success Analyst - Wed-Sun
Stake —Sydney NSW
- Contract
- Customer service
- Annual leave
- Parental leave
Quick Apply
Salesforce Project Manager
Citation Group —Sydney NSW
- Full-time
- CRM software
- Management
- PMP
- Parental leave
Customer Success Manager - APAC
Emplifi —Sydney NSW
- Full-time
- CRM software
- Marketing
- Salesforce
- Annual leave
- Parental leave
9d
Commercial Analyst - Growth and Strategy
BAI Communications —North Sydney NSW
- Communication skills
- Parental leave
- Employee assistance program
Workday Analyst/Developer ( remote)
Kryptos Technologies limited —St Leonards NSW
- Contract
- Remote
Quick Apply
Senior/Staff Data Engineer
Gridsight —Sydney NSW
- Full-time
- Remote
- Azure
- AWS
- AI
Quick Apply
Product Owner
Omnicom Group —Sydney NSW
- Temporary
- Management
- Doctoral degree
- Agile
12d
Program Manager
Aspire Early Intervention —Newington NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior FP&A Analyst
AbbVie —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Master's degree
7d
Senior Portfolio Resource Analyst
Westpac Group —Sydney NSW
- Full-time
- Analysis skills
- Agile
- Financial services
3d
Senior Property Finance Analyst - 12mth FTC
The GPT Group —Sydney NSW
- Full-time
- Microsoft Excel
- Bachelor's degree
- Business
- Parental leave
- Referral program
Head of GTM Operations
Heidi —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- SQL
- AI
- Work from home
- Parental leave
Portfolio Finance Manager
The GPT Group —Sydney NSW
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Parental leave
- Referral program
Finance Systems Operations Manager
MinterEllison —Sydney NSW
- Contract
- Hybrid work
- Management
- SQL
- Analysis skills
Senior Analyst, Finance Operations (12 Month Fixed Term Contract)
TAL —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
Quick Apply
2d
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect —Sydney NSW
- Full-time
- Management
- Salesforce
- Microsoft Office
Quick Apply
Financial Planning & Analysis Manager (12 month FTC)
Corrs Chambers Westgarth —Sydney NSW
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Parental leave
8d

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Analyst Lead, Client Services

FIS Global -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Employee stock purchase plan
Health insurance

Qualifications

ITIL Certification
Management
Incident management
Recruiting
Communication skills
Negotiation

Full Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

The Client Service Manager (CSM) is a key leadership role to assist Regional Support Managers and other leadership teams to deliver a successful support service. This is a primary point of contact for coordinating and managing the operational interface between FIS and its client and stakeholders for support service commitments/co-ordination of deliverables.

About the team:

The Client Service Manager (CSM) is part of the Regional Support team and works with managers and other colleagues to deliver successfully on support service SLAs.

What you will be doing:

Release management - own, maintain, get agreement and communicate a schedule for all patches, releases through the relevant lifecycle stages. This includes planned, revised and actual dates. Meet regularly with the client to agree the timing for fixes and what is included. Act as a release readiness/authorisation gatekeeper against agreed exit criteria.
Ensure all recommendations are tracked to completion and the client knows in advance the content of all releases.
Service Configuration Management – own, capture and communicate to FIS and the client all relevant client configuration information.
Support contract management. This includes taking ownership and managing the Support Bid responses for allocated clients along with taking a leadership role during Support Contract creation and negotiations with the client.
Service level management – co-ordinate/orchestrate the set up of end to end support of new products/projects/versions for the client.
Ensure support service is compliant with contractual commitments of the Support contract, KPI, service credits/penalties.
Report, monitor and communicate internally and externally against the defined SLAs.
Incident management – act as the first level of management escalation
Coach and mentor other staff members in the CSM function
Identify opportunities for new business, either new projects and/or Change Enablement (Change Requests)
Act as part of the Duty Manager rotation
This role is a co-ordination/governance position as opposed to a hands on technical delivery role

What you will need:

Strong client-facing service management experience, ideally in banking/payments/ICT environments
Proven ability to coordinate and drive alignment across multiple teams and stakeholders (client + internal) – strong communication, influencing, and negotiation skills.
Experience owning/leading client-facing release coordination (planning, schedule alignment, release readiness, communication, tracking recommendations to completion).
Service governance / SLA oversight experience (operational meetings, monitoring service levels, ensuring contractual compliance and driving follow-ups).
Knowledge of FIS products would be preferred
Strong commercial awareness (staying within contract/commercial arrangements; forecasting/invoicing exposure is a plus).
Calm, pragmatic, delivery-focused mindset; able to say “no” when required and still maintain strong client relationships.
Basic Project Management skills

Added Bonus If You Have:

ITIL certification

What we offer you:

A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you:

Always-on learning and development
Hybrid and collaborative work environment
Competitive salary and benefits including medical and personal insurances and ESPP

#LI_TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Apply Now

Refine Your Search

contract analyst jobs in parramatta, nsw

Analyst Lead, Client Services

Property Finance Analyst - 12 month Fixed Term contract

Senior Project Manager

Customer Success Analyst - Wed-Sun

Salesforce Project Manager

Customer Success Manager - APAC

Commercial Analyst - Growth and Strategy

Workday Analyst/Developer ( remote)

Senior/Staff Data Engineer

Product Owner

Program Manager

Senior FP&A Analyst

Senior Portfolio Resource Analyst

Senior Property Finance Analyst - 12mth FTC

Head of GTM Operations

Portfolio Finance Manager

Finance Systems Operations Manager

Senior Analyst, Finance Operations (12 Month Fixed Term Contract)

Customer Success Manager - Risk Management - SaaS (Hybrid)

Financial Planning & Analysis Manager (12 month FTC)

I want to receive the latest job alert for contract analyst in parramatta, nsw

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