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Shape workforce outcomes by providing expert workplace relations advice within emergency services
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Support strategic impact through complex employee and industrial relations matters, partnering with stakeholders across all TZV sites
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Full-time, on-going and hybrid role, based in Burwood East
About Triple Zero Victoria
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.
This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.
About the Role
The Advisor, Workplace Relations is a key member of the Workplace Relations team and an active contributor to the People and Culture function. The role is responsible for providing high-quality industrial and employee relations advice and support to key stakeholders, positively influencing people management capability and organisational outcomes.
Working closely with the Manager, Workplace Relations, the role supports the delivery of strategic outcomes and the Workplace Relations Plan. Operating within a centralised service model, the Advisor provides workplace relations support and expertise across all TZV sites.
Day to day responsibilities include:
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Partner with leaders to provide trusted workplace relations advice, ensuring compliant and effective people management decisions.
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Collaborate with the Workplace Relations team and business stakeholders to manage and resolve a diverse range of workplace matters, including employee concerns, grievances, disputes and union-related issues, with a focus on early intervention.
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Support strategic workplace relations initiatives, including enterprise bargaining, organisational change and Fair Work matters, through high-quality documentation and stakeholder engagement.
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Contribute to the development and continuous improvement of workplace relations policies and frameworks, ensuring compliance while fostering a positive workplace culture.
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Build and maintain strong, trusted and influential partnerships across the organisation, working collaboratively with stakeholders to foster positive employment relationships, strengthen workplace capability and support organisational objectives.
About You
The successful candidate will have relevant experience in workplace relations, employee relations or human resources within a unionised environment, and a sound working knowledge of relevant legislation, industrial instruments and workplace relations frameworks.
They will also demonstrate the following skills, experience and attributes:
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Demonstrated experience in a workplace relations/human resources background with proficient knowledge and interpretation of employment legislation and enterprise agreements.
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Working knowledge of industrial law, state and federal employment legislation, workplace policies, and experience in the interpretation and application of these.
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Demonstrated ability to research, analyse and provide technical advice on employment matters.
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Ability to perform with competing deadlines, respond quickly to urgent/important requests and achieve effective results within given and at times tight time frames. Strong and structured approached to case management, tracking, and reporting.
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A high level of oral/written communication skills, strong technology skills and digital literacy.
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Tertiary qualifications in workplace relations/employment law, human resources
What We Can Offer You
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:
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Employee assistance program for employees and eligible family members
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Discounted health insurance, banking services and gym membership
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‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
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Free staff parking at all our sites
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Salary packaging options after an initial service period
Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.
How to Apply
Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.
Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.
Recruitment agency applications will not be accepted.
Applications must be submitted by 11.59pm, Sunday 2 August 2026.
Other Relevant Information
Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.
Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.
If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via
[email protected].
