In-Demand Principal program manager Jobs in Parramatta, Nsw

Principal Customer Success Manager
OpenText —North Sydney NSW
- Management
- Bachelor's degree
- No degree
18h
Principal Level P4 - Cranebrook High School
Teaching Service —Sydney NSW
- $222,610 - $251,646 a year
- Leadership
- Communication skills
- Teaching
8d
Infrastructure & Capital Projects – Director/ Senior Director - Operational and Enterprise Risk Management
Alvarez & Marsal —Sydney NSW
- Finance
- Master's degree
- Administrative experience
- On-the-job training
1d
Senior Business Analyst, Data Migration
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $133,348 - $146,945 a year
- Full-time
- CRM software
- ERP systems
- Analysis skills
5d
Enterprise Compliance Lead - Privacy
iCare External —Sydney NSW
- From $154,231 a year
- Full-time
- Hybrid work
- Writing skills
- Employee assistance program
- Gym membership
1d
Senior / Principal Designer - Roads & Highways (12D)
SMEC —Sydney NSW
- Full-time
- AutoCAD
- Analysis skills
- Leadership
Principal Software Engineer
Department of Customer Service —Sydney NSW
- $154,231 - $178,369 a year
- Full-time
- Hybrid work
- APIs
2d
Property Services Assistant
Danebank —Hurstville NSW
- Full-time
- Customer service
- Maintenance
- Power tools
5d
Principal Solutions Architect
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Management
9d
Overhead Wiring Lead
AECOM —Sydney NSW
- Full-time
- Hybrid work
- Engineering
- Business development
- Leadership
Tax Delivery Implementation Specialist
BNP Paribas —Sydney NSW
- Full-time
- Business
- Accounting
- Communication skills
Commercial Director
CJC Management —North Sydney NSW
- Full-time
Casual Junior School Classroom Teachers
Danebank —Hurstville NSW
- Communication skills
- Teaching
OSHC Coordinator - Prestons
Sydney Catholic Early Childhood Services —Concord West NSW
- Full-time
- Leadership
- Communication skills
Quick Apply
14d
Senior Solutions Architect
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Management
9d
Insurance Senior Associate / Special Counsel (Professional Indemnity)
Barry Nilsson —Sydney NSW
- Office
- Parental leave
Principal BIM Modeller - Hydraulics
AECOM —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
Insurance Associate (Liability)
Barry Nilsson —Sydney NSW
- Office
- Parental leave
Senior / Principal Structural Engineer - Dams
AECOM —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
Senior Financial Accountant
BBCSTUDIOS —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Finance
- Annual leave
- Parental leave
5d

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principal program manager jobs near parramatta, nsw

Principal Customer Success Manager

OpenText -
North Sydney NSW

Apply Now

Job Details

18 hours ago

Qualifications

ITIL Certification
Programme management
Management
Incident management
Bachelor's degree
ITIL
Problem management
AI
Business

Full Job Description

OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Job Location: Sydney or Perth

OPENTEXT – Information reimaginedAt OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. OpenText
YOUR IMPACT: You are the overall relationship owner to OpenText Managed Services accounts. The CSM is a trusted advisor and partner that understands the customer's business and strategy as it relates to their OT product portfolio.The CSM ensures operational health, customer satisfaction and ensures that the customer is receiving the maximum ROI of their OpenText investment.
WHAT THE ROLE OFFERS: Customer Management: •Overseeing overall success management of the customer which includes weekly status calls, monthly SLA reporting, site visits and business reviews, issue tracking, cross-functional communication with other OT teams (i.e., support, sales, product management, etc.).•Provide customers and internal management with regular reports and status updates, including timelines, milestones, risks, issues, decision and overall status.•Drive Adoption and Success planning, define customer value and manage the account growth is a key part of this role. Strategic Planning: •Ability to run in person Customer Success Workshops, Design Thinking workshops and accurately documenting the outcomes.•Ability to elicit and document customer business vision, short and long-terms goals and business objectives, and success metrics into a Customer Success Plan and establish a Success program governance model to track outcomes.•Strategically manage customers, delight and exceed customer expectations and proactively nurture customer to be referenceable.•Own the customer Journey and drive value, growth and the expansion of OpenText footprint through increasing adoption, utilisation and customer satisfaction.Escalation Management: •Facilitate communication between various teams when needed to restore customer wellness and stability.•Provides expert incident and problem management for high impact and critical customer issues and ensures root-cause analysis is conducted, and a corrective action plan is followed through with any learning applied for future benefit.•Proactively Manage the customer’s cloud service to prevent escalations or missing service levels.
WHAT YOU NEED TO SUCCEED: •Bachelor’s degree in a technical or business discipline, or equivalent•Professional Experience of 5+ years in customer ownership roles such as customer success, consulting& program management in a SaaS Content Management and/or Customer Communication Management managed solutions)•Strong client focus – ability to operate at a senior level and represent OpenText in front of customer executives.•Excel at building long-term internal and external relationships on various levels of stakeholders, great interpersonal skills, and emotional intelligence. Confidence to converse with senior decision-makers. Ability to educate and reframe customer thinking, via a mix of data and wider insights, to ensure a successful outcome.•Be familiar with Customer Success metrics& their interpretation.•AI savvy who’s able to drive change towards AI based tools and able to apply AI in the workplace. AI Knowledge, Studies, know-How or Experience will be given preference.•ITIL, Project and Program Management Certifications are preferred.•Willingness to travel as needed (up to 25%)

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Apply Now

Refine Your Search

principal program manager jobs in parramatta, nsw

Principal Customer Success Manager

Principal Level P4 - Cranebrook High School

Infrastructure & Capital Projects – Director/ Senior Director - Operational and Enterprise Risk Management

Senior Business Analyst, Data Migration

Enterprise Compliance Lead - Privacy

Senior / Principal Designer - Roads & Highways (12D)

Principal Software Engineer

Property Services Assistant

Principal Solutions Architect

Overhead Wiring Lead

Tax Delivery Implementation Specialist

Commercial Director

Casual Junior School Classroom Teachers

OSHC Coordinator - Prestons

Senior Solutions Architect

Insurance Senior Associate / Special Counsel (Professional Indemnity)

Principal BIM Modeller - Hydraulics

Insurance Associate (Liability)

Senior / Principal Structural Engineer - Dams

Senior Financial Accountant

I want to receive the latest job alert for principal program manager in parramatta, nsw

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