In-Demand Systems / process analyst Jobs in Eagle Farm, Qld

ICT Business Analyst
PowerHouse Hub —Eight Mile Plains QLD
- Up to $90,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- APIs
Quick Apply
9h
Senior Product Support Analyst - Wakulda
Boeing —Brisbane QLD
- Part-time
- Databases
- Communication skills
- Health insurance
- Tuition reimbursement
15h
Senior AML Systems and Data Analyst
Bank of Queensland —Newstead QLD
- Full-time
- SQL
- AI
- Parental leave
- Employee assistance program
Databricks Data Engineer Senior Analyst
Avanade —Brisbane QLD
- Azure
- Computer Science
- DevOps
Cyber Security Analyst
Teamified —Brisbane QLD
- Full-time
- Hybrid work
- Analysis skills
- Scripting
- AI
Quick Apply
6h
Cost Analyst | Infrastructure
Turner & Townsend —Brisbane QLD
- Full-time
- Management
- Engineering
- Microsoft Office
Quick Apply
Senior Tax Analyst
Klohn Crippen Berger —Brisbane QLD
- Hybrid work
- Microsoft Excel
- ERP systems
- Microsoft Office
- Parental leave
Quick Apply
11d
Finance Manager
JLL —Brisbane QLD
- Finance
- Team management
- Budgeting
- Health insurance
- Parental leave
7d
Senior Cybersecurity Incident Responder
Datacom —Brisbane QLD
- Full-time
- Hybrid work
- Scripting
- Parental leave
- Employee discount
Quick Apply
Product Security Engineering and Cyber (Multiple Roles)
Boeing RIV Site —Brisbane QLD
- Part-time
- Annual leave
Golang Engineer (Recommendation), Strategy Engine
Binance —Brisbane QLD
- Full-time
- Remote
- Computer Science
- Engineering
- Master's degree
Quick Apply
ePMO Systems and Reporting Analyst
City of Moreton Bay —Strathpine QLD
- $103,596 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Work from home
1h
Business Analyst - Business Systems
Ozcare —Kangaroo Point QLD
- Communication skills
2h
Systems Support - Systems Analyst - South Bank, QLD
Global Supply —South Bank QLD
- Full-time
- Customer service
- Communication skills
- Health insurance
- Parental leave
1d
Junior Cyber Security Analyst
Bank of Queensland —Newstead QLD
- Full-time
- Management
- Parental leave
- Employee assistance program
3d
Business Analyst
Auto & General Holdings —Toowong QLD
- Management
- Communication skills
- Parental leave
- Gym membership
Quick Apply
2d
Principal Business Analyst
Queensland Government —Brisbane QLD
- Temporary
4d
Project Risk Adviser
Queensland Rail —Brisbane QLD
- $135,199 a year
- Management
- Construction experience
- Communication skills
- Employee assistance program
1d
Service Desk Analyst
Lander & Rogers —Brisbane QLD
- 8 hour shift
- Private practice
- Computer Science
- Customer service
- Annual leave
8h
Pricing and Sales Analyst
PFD Food Services —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- Analysis skills
- Health insurance
- Gym membership
2d

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systems / process analyst jobs near eagle farm, qld

ICT Business Analyst

PowerHouse Hub
Eight Mile Plains QLD

Quick Apply

Job Details

Full-time
Up to $90,000 a year
9 hours ago

Qualifications

Jira
Management
Data structures
Business analysis
Analysis skills
APIs
LMS
SaaS
Communication skills

Full Job Description

PowerHouse Hub – Mediasphere Holdings Pty Ltd
Brisbane – Eight Mile Plains
Full-Time – 38 hours per week
$90,000 + superannuation

About the Role

PowerHouse Hub is seeking an ICT Business Analyst to join our Brisbane-based team.

This is a hands-on role combining business analysis, SaaS solution configuration, project delivery, client engagement, product support and complex Helpdesk issue resolution.

Working with Product Owners, Project Managers, Development and QA teams, you will analyse business and client requirements, translate them into clear functional and technical specifications and help deliver practical solutions using our SaaS platform.

You’ll also work directly with clients, assist with platform configuration and implementation, investigate complex product and Helpdesk issues and contribute to the ongoing improvement of our products.

We are looking for someone who can quickly develop a strong understanding of our platform, work independently and take ownership of their responsibilities.

What You’ll Be Doing

Gather, analyse and document business, functional and technical requirements.
Analyse client business processes and identify how technology can support their operational requirements.
Prepare specifications, user stories, process maps, workflows and acceptance criteria.
Support the design and configuration of SaaS modules, workflows and client solutions.
Work with Project Managers, Product Owners, Development and QA teams throughout the solution delivery lifecycle.
Participate in Agile activities including sprint planning, stand-ups, reviews and retrospectives.
Act as a technical point of contact for key clients and assist with onboarding, configuration and integration requirements.
Participate in UAT, solution validation, demonstrations and testing.
Provide feedback to Product teams regarding enhancements and product improvements.
Work closely with the Helpdesk Coordinator to investigate and replicate complex product and system issues.
Determine whether issues require a development fix, configuration change or user guidance/training.
Act as a product Subject-Matter Expert (SME) for complex support issues.
Review and manage Jira issues and escalate to Project, Product or Development teams as required.
Work with QA and Development teams to test and validate fixes before release.
Identify recurring client and Helpdesk issues that may lead to product or process improvements.

What We’re Looking For

Experience in ICT business analysis, technical solutions, SaaS implementation, technical consulting or a similar technology role.
Experience gathering and documenting business and functional requirements.
Ability to translate business needs into clear specifications, user stories and workflows.
Experience working with SaaS or configurable software platforms.
Understanding of system configuration, workflows and integration concepts.
Experience working directly with clients and business stakeholders.
Experience working with Product, Project, Development or QA teams.
Ability to investigate and analyse software or system issues.
Strong analytical and problem-solving skills.
Excellent communication, stakeholder management and documentation skills.
Ability to manage multiple priorities and take responsibility for your work.

Highly Desirable

Experience with Learning Management Systems (LMS), learning technology or enterprise SaaS platforms will be highly regarded, particularly:

Implementing, configuring or supporting an LMS.
LMS workflows, user management, learning administration and reporting.
Agile software delivery and UAT.
SaaS configuration and integrations.
Jira or similar issue management platforms.
Client-facing SaaS implementation or technical support.
APIs, data structures or technical troubleshooting.

Previous experience with PowerHouse Hub products, particularly PowerHouse Upskill LMS, would be a significant advantage.

Qualifications

A relevant tertiary qualification in Information Technology, Information Systems, Computer Science, Business Information Systems, Business Analysis or a related discipline is desirable.

Work Experience

At least 3 years of relevant professional experience in business analysis, SaaS implementation or technical solutions.

About You

You’ll enjoy working at the intersection of clients, business requirements and technology.

You’ll be comfortable speaking with a client to understand their requirements, documenting those requirements for a Development team, helping configure a SaaS solution, investigating a complex Helpdesk issue and testing the resulting solution.

You’ll be analytical, organised, customer-focused and comfortable working collaboratively while taking ownership of your responsibilities.

Employment Details

Position: ICT Business Analyst / Technical Solutions Analyst
Employer: Mediasphere Holdings Pty Ltd trading as PowerHouse Hub
Location: Eight Mile Plains, Brisbane QLD
Work Arrangement: Office based with some flexibility for WFH days
Employment Type: Full-Time – 38 hours per week

Pay: Up to $90,000.00 per year

Work Location: Hybrid remote in Eight Mile Plains QLD

Quick Apply

Refine Your Search

systems / process analyst jobs in eagle farm, qld

ICT Business Analyst

Senior Product Support Analyst - Wakulda

Senior AML Systems and Data Analyst

Databricks Data Engineer Senior Analyst

Cyber Security Analyst

Cost Analyst | Infrastructure

Senior Tax Analyst

Finance Manager

Senior Cybersecurity Incident Responder

Product Security Engineering and Cyber (Multiple Roles)

Golang Engineer (Recommendation), Strategy Engine

ePMO Systems and Reporting Analyst

Business Analyst - Business Systems

Systems Support - Systems Analyst - South Bank, QLD

Junior Cyber Security Analyst

Business Analyst

Principal Business Analyst

Project Risk Adviser

Service Desk Analyst

Pricing and Sales Analyst

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