In-Demand Helpdesk support Jobs in Australia

Helpdesk Operator
Downer Group —Greater Adelaide SA
- Customer service
- Communication skills
- Commuter assistance
- Employee assistance program
11d
IT Support/Helpdesk
Supaglu —Sydney Western Suburbs NSW
- Contract
- Customer service
- Organisational skills
- IT
10d
Technical Support Officer
Greatland —Telfer WA
- Communication skills
- Parental leave
3d
ICT Customer Support Officer
Melgrand —Thornbury VIC
- $78,000 - $85,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick Apply
10d
Level 2 IT Support Technician (MSP Experience Required)
RUBIKS IT —Miami QLD
- $70,000 - $75,000 a year
- Full-time
- SharePoint
- In-person
- Communication skills
- Travel reimbursement
- Professional development assistance
Quick Apply
3h
Service Desk Analyst
Fujitsu —Sydney NSW
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
IT Support Engineer Melbourne
systemsGo —Scoresby VIC
- Full-time
- Computer Science
- SharePoint
- Communication skills
Quick Apply
3d
Customer Support Specialist
Citation Group —Sydney NSW
- Full-time
- Management
- Communication skills
- Parental leave
12d
Service Desk Analyst
Capgemini Sogeti —Perth WA
- Hybrid work
- Communication skills
12d
Onsite Support Engineer
Northfleet —Osborne Park WA
- Full-time
- Hybrid work
- ERP systems
- Administrative experience
- AWS
Quick Apply
4d
Service Desk Analyst
Capgemini —Perth WA
- Hybrid work
- Communication skills
12d
IT Operations Technician
Lifebyte Systems —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Service Desk Technician (Level 2)
BITS Technology Group —Varsity Lakes QLD
- $70,700 - $84,840 a year
- Overtime
- Management
- Administrative experience
- In-person
- Work from home
- Gym membership
Quick Apply
19h
IT Operations Technician
TMGM —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Customer Implementation Manager (APAC)
Gorgias —Sydney NSW
- $135,000 - $149,000 a year
- Full-time
- Remote
- AI
- Communication skills
6d
Facilities & Office Services Assistant
Clayton Utz —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Outlook
- Senior Secondary Certificate of Education
- Parental leave
- Gym membership
10d
Senior IT Business Partner – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
17h
Customer Care Officer
ALFRESCO EMPORIUM —Brookvale NSW
- $75,000 - $85,000 a year
- Urgently hiring
- Communication skills
- Employee discount
Quick Apply
12d
Technical Team Lead
Techist —Sydney NSW
- $90,000 a year
- Full-time
- Hybrid work
- Scripting
- Work from home
Quick Apply
Capital Works Program Administrator
VenuesWest —Mount Claremont WA
- $108,848 - $111,961 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
10d

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helpdesk support jobs near australia

Helpdesk Operator

Downer Group -
Greater Adelaide SA

Apply Now

Job Details

11 days ago

Benefits

Commuter assistance
Employee assistance program
Transportation links

Qualifications

Customer service
Communication skills

Full Job Description

Are you passionate about helping others and delivering outstanding customer service? We’re looking for enthusiastic and reliable Helpdesk Operators to join our dynamic call centre team at the Royal Adelaide Hospital. As the first point of contact for a wide range of service requests, you’ll play a key role in ensuring smooth, responsive support for our facility users, staff, and visitors.

What you'll do:

Answer calls and emails from facility users, patients, visitors, and staff, providing clear and friendly assistance while ensuring a high level of customer satisfaction.
Log and accurately assign service requests, ensuring they are directed to the appropriate team for action, and follow up to ensure resolution.
Maintain regular contact with facility users to provide updates on the status of their service requests, ensuring that expectations are managed and exceeded.
Strive for first-call resolution by actively listening to customer issues, understanding their needs, and offering solutions or directing them to the right resources.

What you'll bring:

Proven experience in a customer service role
Excellent verbal and written communication skills
Strong active listening and problem-solving abilities
Ability to multitask and manage time effectively

About Royal Adelaide Hospital
As South Australia’s pre-eminent health facility, the Royal Adelaide Hospital (RAH) is dedicated to delivering world-class care and innovation in healthcare. Our commitment to excellence ensures a safe, secure, and welcoming environment for patients, visitors, and staff.

Why Downer?

We’re proud of our high-performance culture and commitment to diversity, offering:

Work in a technologically advanced, purpose-built healthcare facility.
Attractive remuneration above Award rates.
Comprehensive site-based training and ongoing professional development and the ability to step up.
Convenient city location with excellent public transport access, including the ability to access free public transport.
Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, M ā ori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.

Please note: As a pre-requisite for this role, successful candidates will be required to undertake a pre-employment medical, as well as provide an up-to-date National Police Clearance and Immunisation history.

Apply Now

Refine Your Search

helpdesk support jobs in australia

Helpdesk Operator

IT Support/Helpdesk

Technical Support Officer

ICT Customer Support Officer

Level 2 IT Support Technician (MSP Experience Required)

Service Desk Analyst

IT Support Engineer Melbourne

Customer Support Specialist

Service Desk Analyst

Onsite Support Engineer

Service Desk Analyst

IT Operations Technician

Service Desk Technician (Level 2)

IT Operations Technician

Customer Implementation Manager (APAC)

Facilities & Office Services Assistant

Senior IT Business Partner – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

Customer Care Officer

Technical Team Lead

Capital Works Program Administrator

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