In-Demand Technical support Jobs in Docklands, Vic

Dynamics 365 CE Senior Technical Support Consultant
Fusion5 —Melbourne VIC
- Full-time
- Azure
- AI
- Communication skills
Quick Apply
IT Systems Support Analyst
Bed Bath N' Table —Melbourne City Centre VIC
- Full-time
- Management
- Customer service
- POS
- Employee assistance program
- Employee discount
4d
Director, Service Delivery Support (ICT systems)
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
14d
Senior Service Desk Engineer
Starboard IT —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Communication skills
Quick Apply
Senior Desktop Support Analyst
Corrs Chambers Westgarth —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Parental leave
Technical Services Support
Lely —Truganina VIC
- Full-time
- AutoCAD
- Construction experience
- Communication skills
Senior Systems Administrator
Blue IoT —Mulgrave VIC
- Azure
- Microsoft Office
- Administrative experience
Part Time - Field Computer/IT Technician
ITSOFT —Melbourne VIC
- Up to $27 an hour
- Part-time
- Sales
- Employee discount
Quick Apply
5d
IT Support & Business Systems Officer - Systems Administrator
ROSSAN DISTRIBUTORS PTY LTD —Murrumbeena VIC
- $80,000 - $84,000 a year
- Full-time
- Computer Science
- ERP systems
- Microsoft Office
Quick Apply
5d
Desktop Support Officer - Site Lead (Education)
Centorrino Technologies —Deer Park VIC
- $80,000 - $100,000 a year
- Full-time
- Communication skills
Quick Apply
1d
IT Field Technician
ITECHNOLOGY AUSTRALIA —Victoria Park VIC
- Up to $33.50 an hour
- Full-time
- Software troubleshooting
- In-person
Quick Apply
11h
ICT Customer Support Officer
Melgrand —Thornbury VIC
- $78,000 - $85,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick Apply
5d
Network Administrator
ARIMGSAS —Melbourne VIC
- $82,000 - $92,000 a year
- Full-time
- Management
- Computer Science
- ERP systems
- Annual leave
- Work from home
Quick Apply
11h
Information Technology Support Officer
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Analysis skills
- Communication skills
6d
Information Technology Support Officer
State Emergency Service Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Rotating roster
6d
IT Support Technician
Microcel —Glenroy VIC
- Up to $50 an hour
- Part-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
1d
IT Service Desk Analyst
Mercy Health Australia —Richmond VIC
- $72,000 a year
- Full-time
- Communication skills
- Time management
5h
Level 2 IT Support (MSP)
Kairos Recruitment —Melbourne VIC
- $70,000 - $80,000 a year
- Hybrid work
- Work from home
22h
Senior Systems Administrator
Sportsbet —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
- Annual leave
- On-the-job training
5d
Senior ICT Server Infrastructure Project Engineer (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Quick Apply
6d

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Dynamics 365 CE Senior Technical Support Consultant

Fusion5 -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Birthday leave
Paid volunteer leave

Qualifications

Power BI
Azure
Application support
AI
Communication skills

Full Job Description

Join a high-performing support practice
Own the resolution of complex customer issues across D365 CE & Power Platform
Use your expertise to drive proactive, high-quality outcomes with Fusion5

Own the resolution of complex customer issues across Dynamics 365 CE and Power Platform
Join a high-performing support practice where technical depth & customer experience matter equally
Use your expertise to drive proactive, high-quality support outcomes with Fusion5

At Fusion5, we're more than a solutions provider - we're a Transformation Partner. Across Australia and New Zealand, we help ambitious organisations go beyond by unlocking greater value, innovation and impact from their technology investments. Across business applications, AI, cloud, data, integration and managed services, we bring together connected solutions that solve real business problems and deliver lasting value. We're deeply committed to our customers' success, and we bring that same energy and care to supporting our people.

We're currently looking for a Senior Technical Support Consultant to join our Dynamics 365 CE & Power Platform team within our Managed Services practice in Australia. This role is centred on delivering customer support excellence and is ideally suited to someone who enjoys getting hands-on with complex technical challenges, takes real ownership of outcomes, and builds strong, trusted relationships with customers through responsive, high-quality support.

This is a great opportunity to step into a senior support-focused role where you can apply deep platform expertise, work independently, and make a visible impact on customer success - backed by a well-established trans-Tasman practice with strong capability and momentum.

What You'll Do
In this role, you'll take end-to-end ownership of customer issues across Dynamics 365 CE and Power Platform, from triage through to resolution and closure. You'll play a key role in maintaining service quality, reducing delivery dependency, and improving the customer support experience through strong technical problem-solving and proactive engagement. You will:

Take ownership of customer issues from initial triage through to resolution and closure, ensuring a high standard of service throughout
Diagnose and resolve complex issues across Dynamics 365 CE, Dataverse and the wider Power Platform
Act as an escalation point for high-impact or technically challenging incidents
Operate independently to resolve issues, minimising over-reliance on delivery teams where possible
Provide clear, timely and well-structured communication to customers, translating technical detail into practical outcomes
Identify recurring issues, risks and opportunities for improvement, and take a proactive approach to problem prevention
Maintain strong case documentation, including root cause analysis and resolution detail
Contribute to continuous improvement across support processes, knowledge sharing and service quality
Support and mentor junior team members, helping to build capability across the practice

What You'll Bring
This role suits someone who combines strong technical depth with a customer-first mindset, and who is confident taking ownership in a support-led environment. You're likely to bring:

Strong experience working with Dynamics 365 CE and Dataverse in complex customer environments
Deep capability across the Power Platform, including Power Apps, Power Automate, Power BI and Power Pages
Hands-on development experience in .NET, C# and JavaScript
Experience working with Azure integration services such as Functions, Logic Apps and Service Bus
Strong troubleshooting, debugging and root cause analysis skills, with an understanding of how AI-assisted tools can be leveraged to accelerate diagnostics and improve support outcomes
Experience working within managed services, application support, or similar customer support environments
A proactive, self-driven approach and the ability to work independently with minimal supervision
Excellent communication skills, with the ability to engage confidently with both technical and non-technical stakeholders
A strong sense of ownership, attention to detail, and commitment to high-quality customer outcomes
An interest in mentoring others and contributing to continuous improvement within the team

What's in it for you?
"Go Beyond" isn't a marketing line at Fusion5, it's the standard we hold ourselves to. It reflects a convergence of solutions, services, and capabilities that enables clients to realise their business vision, with AI as a strategic lever for transformation.

At Fusion5, you'll have the autonomy to shape a practice, the backing of an established trans‑Tasman organisation, and the opportunity to work alongside people who genuinely care about outcomes - not just output. We're proud to be a diverse, inclusive and forward‑thinking employer, and we're committed to creating a workplace where our people feel engaged, challenged, supported and successful. Alongside this, we offer a strong set of values and benefits that reflect how we work and what we stand for.

Collaborative, supportive culture where people enjoy working together
Flexible work arrangements and a genuine focus on work-life balance
Birthday leave, volunteer days, and regular social events
Clear development pathways and opportunities to grow with the practice

We're committed to helping our people learn, grow and thrive. If this role interests you and you believe you have the skills and mindset to succeed, we'd encourage you to apply, even if your experience doesn't align perfectly with every requirement. Apply today.

Bring your personality to your application. We value the human connection and take the time to read all our CVs - despite how helpful AI can be.

Quick Apply

Refine Your Search

technical support jobs in docklands, vic

Dynamics 365 CE Senior Technical Support Consultant

IT Systems Support Analyst

Director, Service Delivery Support (ICT systems)

Senior Service Desk Engineer

Senior Desktop Support Analyst

Technical Services Support

Senior Systems Administrator

Part Time - Field Computer/IT Technician

IT Support & Business Systems Officer - Systems Administrator

Desktop Support Officer - Site Lead (Education)

IT Field Technician

ICT Customer Support Officer

Network Administrator

Information Technology Support Officer

Information Technology Support Officer

IT Support Technician

IT Service Desk Analyst

Level 2 IT Support (MSP)

Senior Systems Administrator

Senior ICT Server Infrastructure Project Engineer (Australia)

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