In-Demand Technical support Jobs in Docklands, Vic

Service Desk Analyst
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
1d
End User Technical Support Consultant
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- No degree
20h
ICT Product Manager: Digital Evidence Management Systems
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Agile
- Leadership
- Communication skills
1d
ICT Product Specialist - Digital Evidence Management
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- Agile
- Leadership
2d
Systems Administrator
BAE Systems —Melbourne VIC
- Azure
- Computer Science
- Analysis skills
ICT Product Manager: Digital Evidence Management Systems
Victoria Police —Melbourne City Centre VIC
- Full-time
- Agile
- Leadership
- Communication skills
1d
ICT Project and Systems Lead
Department of Justice and Community Safety —Melbourne City Centre VIC
- $128,635 - $140,849 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
12d
Oracle Service Desk Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Management
- Customer service
- ERP systems
20h
Network Administrator
Country Fire Authority —Burwood East VIC
- Full-time
- Hybrid work
- Azure
- No degree
- Parental leave
12d
ICT Product Specialist
Victoria Police —Melbourne City Centre VIC
- Full-time
- Organisational skills
9d
ICT Project and Systems Lead
Victorian Government —Melbourne VIC
- $128,635 - $140,849 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
12d
Director, Service Delivery Support (ICT systems)
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
7d
Food Tech Support
Victorian Government —Melbourne Northern Suburbs VIC
- Part-time
- Communication skills
6d
Systems Administrator
Accenture —Melbourne VIC
- Full-time
- Azure
- Management
- DevOps
Classroom Teacher (ICT Specialist)
Victorian Government —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Typing
8d
Senior Systems Administrator
Blue IoT —Mulgrave VIC
- Azure
- Microsoft Office
- Administrative experience
Technical Services Support
Lely —Truganina VIC
- Full-time
- AutoCAD
- Construction experience
- Communication skills
Finance Business Applications Specialist - IT
For Purpose Aged Care —Cheltenham VIC
- Remote
- Microsoft Excel
- SQL
- Analysis skills
- Work from home
- Employee assistance program
2d
Supervisor, Technical Customer Support, Residential Energy
Tesla —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
8d

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Service Desk Analyst

Victorian Government -
Melbourne VIC

Apply Now

Job Details

Full-time
$81,496 - $90,227 a year
1 day ago

Qualifications

Microsoft Outlook
SharePoint
ServiceNow
Cybersecurity
Communication skills
Intune
Mobile devices

Full Job Description

Overview

Work Type: Ongoing - Full-time

Salary: $81,496 - $90,227

Grade: PoV3

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/002158

The Department of Parliamentary Services delivers impartial, professional, and innovative services to support Victoria’s elected representatives, the democratic process and the Parliament as an institution.
Through our commitment to diversity and equality, we are actively engaged in promoting and maintaining a safe and inclusive work environment where all employees are respected, valued, and supported. We seek to recruit the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background.
Our team members are the key to our success and bring new and innovative responses to issues and challenges we face in our work in the delivery of quality services to support the work of the Parliament.

Service Desk Analyst – Workplace Technology (IT)

Deliver meaningful ICT support to Members of Parliament and Parliamentary Staff
Grade 3.1, $81,496 - $90,227 + %12 superannuation
Hybrid Work (3 days office, up to 2 days remote, aligned with Parliament requirements

The Department of Parliamentary Services

The Department of Parliamentary Services (DPS) provides infrastructure, technology, facilities, and support services to Members of Parliament and parliamentary departments. We work closely with our partners to support the effective operation of Parliament, enabling parliamentary sittings, committee hearings, public access, broadcasting, and internal media and audiovisual services.

We are seeking a customer-focused and technically capable Service Desk Analyst to join our Workplace Technology team. In this role, you'll provide Level 1 and Level 2 ICT support to Members of Parliament, Electorate Officers and Parliamentary Officers, ensuring they have reliable access to the technology and systems that support the work of Parliament every day

About the role

As a Service Desk Analyst, you'll be part of a collaborative IT team delivering responsive and professional support across a diverse technology environment. You'll troubleshoot technical issues, administer workplace technologies, support cybersecurity outcomes, and contribute to continuous improvement across our service. Key responsibilities include:

Providing Level 1 and Level 2 ICT support and incident resolution.
Supporting Microsoft 365, Teams, SharePoint, OneDrive and Outlook
Managing Windows devices, mobile devices and endpoint technologies and supporting meeting rooms, audio-visual and video conferencing solutions.
Administering Microsoft Entra ID, MFA and user access management.
Utilising ServiceNow and ITIL-aligned processes to manage incidents and requests.
Support software licensing, asset management, and technology deployments.
Assisting with onboarding, offboarding, office moves and electorate office transitions

About you

You are a customer-focused IT professional who enjoys solving problems and delivering exceptional service. You're adaptable, work well under pressure, and can communicate technical information clearly to users with varying levels of technical expertise.

To be successful in this role, you will bring:

Experience providing Level 1 and Level 2 ICT support in a service-oriented environment.
Strong knowledge of Microsoft 365 technologies and Windows operating systems.
Experience with Microsoft Intune, Entra ID and modern device management practices.
Knowledge of service management processes and tools, ideally ServiceNow.
Strong communication and stakeholder engagement skills.
Experience supporting collaboration tools, mobile devices, telephony and audio-visual technologies.
An understanding of cybersecurity principles and best practices.
The ability to manage competing priorities while maintaining high service standards.

The Recruitment Process

Application: Submit your CV and a brief cover letter outlining your suitability.

Initial Screening: A 15-minute introductory phone call with our HR team.

Panel Interview: A face-to-face panel interview with key team members.

Final Checks: National Police Check and professional reference checks.

Applications close on Monday, 7 September 2026 at 11:59pm, and applicants may be contacted before the advertisement closes.

Why work for us?

We offer a unique workplace that sits at the heart of Victorian democracy. You will work in a historic precinct with modern technology, contributing to an institution that values integrity, professional growth, and a supportive team culture.

Accessibility

If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact Parliament's Recruitment Team via email [email protected]

Privacy Collection Notice

The Parliament of Victoria and the parliamentary departments are committed to protecting your privacy. Personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic) (PDP Act) and other relevant legislation.

This privacy collection notice applies to our recruitment activities. It explains what information is collected when you apply for employment with a parliamentary department. It may be updated from time to time.

Child Safe Standards

The parliamentary departments are committed to upholding the Victorian Child Safe Standards and the protections afforded to children in the Child Wellbeing and Safety Act 2005. We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.

Applications close Monday 7 September 2026 at 11.59pm

Posted

25 August 2026

Apply Now

Refine Your Search

technical support jobs in docklands, vic

Service Desk Analyst

End User Technical Support Consultant

ICT Product Manager: Digital Evidence Management Systems

ICT Product Specialist - Digital Evidence Management

Systems Administrator

ICT Product Manager: Digital Evidence Management Systems

ICT Project and Systems Lead

Oracle Service Desk Officer

Network Administrator

ICT Product Specialist

ICT Project and Systems Lead

Director, Service Delivery Support (ICT systems)

Food Tech Support

Systems Administrator

Classroom Teacher (ICT Specialist)

Senior Systems Administrator

Technical Services Support

Finance Business Applications Specialist - IT

Supervisor, Technical Customer Support, Residential Energy

Installer Support, Technical Specialist

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