Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
We are seeking an experienced SAP IS-U Technical Consultant to support and enhance critical utility applications within a managed services environment. This client-facing role requires strong technical and techno-functional expertise across Device Management (DM), Market Process Management (MPM/Market Interaction/IDEX) and Billing, combined with excellent stakeholder engagement and problem-solving capabilities.
You will:
- Provide L2/L3 support for SAP IS-U applications, primarily across Device Management (DM), Market Process Management (MPM/MI/IDEX) and Billing.
- Analyse and resolve incidents, service requests and production issues within agreed service levels.Perform techno-functional analysis, ABAP development, debugging, enhancements and interface support activities.
- Troubleshoot market message processing, device management processes, integrations and data-related issues.
- Support solution design, configuration analysis and defect resolution across SAP IS-U functional areas.
- Conduct root cause analysis and contribute to continuous service improvement initiatives.
- Collaborate with business stakeholders, functional consultants and technical teams to deliver high-quality support outcomes.
- Support minor enhancements, testing, deployments and production release activities.
- Follow ITIL processes for Incident, Problem, Change and Release Management.
- Contribute to knowledge sharing and cross-functional support across the broader SAP IS-U landscape.
- Minimum 6 years of SAP IS-U experience, including both implementation and AMS support environments.
- Strong expertise in Device Management (DM), Market Process Management / Market Interaction (MPM/MI/IDEX) and Billing.
- Proven ability to engage directly with business stakeholders, analyse requirements and deliver end-to-end solutions.
- Hands-on ABAP development and debugging experience.
- Experience with Interfaces, IDocs, RFCs, Enhancements, BADIs, User Exits, ABAP CDS Views and SAP integration frameworks.
- Understanding of upstream and downstream integrations within the SAP IS-U landscape.Strong analytical, troubleshooting and problem-solving capabilities.
- Excellent communication and stakeholder management skills.
- Ability to work independently while collaborating effectively within a multi-skilled support team.
- Proven experience in AMS support and client-facing roles.
Desirable:
- Willingness to expand knowledge and provide support across additional SAP IS-U functional areas.
- Knowledge of RAP and Clean Core extensibility concepts.
- Experience in the Australian utilities industry.Certifications in ISU and/or ABAP.
What you’ll love about working here
- You will be a part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for career growth.
- We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
- At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
- We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.
- We don’t just believe in inclusion we actively go out to making it a working reality. Driven by our core values and ‘Inclusive future for all’ campaign, we build environments where you can bring your whole self to work.
This position is covered by the Professional Employees Award. Remuneration for this role is structured in accordance with this award, with classification level and salary determined based on the successful candidate's experience and qualifications. Full statutory entitlements, including the standard Superannuation Guarantee, apply.
Apply today!
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
