- Fixed standard hours with on-call component
ABOUT THE ROLE
The Senior Coordinator Clinical Services, Non-Residential is responsible for the leadership and management of the non-residential services and programs within the Clinical Services portfolio. They are accountable for ensuring effective day to day operations rosters, staffing, and performance, while supporting workforce development through training, upskilling, and personal development plans. They are responsible for identifying gaps, driving succession planning, and maintaining service quality, ensuring that operational delivery aligns with organisational standards and long term goals. This includes the mentoring and development of staff and working with the Operations Manager Clinical Services in identification and implementation of operational efficiencies and improvements.
DUTIES
Responsibilities include but are not limited to:
- Manage the Residential portfolio by ensuring efficient and effective service delivery within services and programs under this role’s responsibility
- Participate in multidisciplinary decision making for the development and implementation of portfolio objectives to provide high quality customer service, operating in accordance with Ngala’s strategic direction.
- Monitor and manage resources, including staff, equipment, and supplies across all relevant programs. Accountable for managing staff rosters, leave and succession planning. Works with the Team Leader to progress Personal Development Plans and address performance management.
- Implement and manage the portfolio budget, in consultation with the Chief Clinical Services Officer and Ngala’s Finance team, ensuring financial sustainability and efficiency.
- Champion, implement and support Ngala teams to ensure:
- Practice is in line with the most recent research and evidence.
- Measures are in place to assess and respond to performance
- Standards of client care are of a high quality.
- Patient and family concerns and complaints are addressed and resolved in a timely manner
- Ensure service delivery aligns with the National Safety and Quality Mental Health Standards for Community Managed Organisations (NSQMHCMO) and other recognised health standards for the portfolio
ABOUT YOU
The successful candidate will be highly organised and have strong communication skills together with the following:
- Relevant tertiary qualifications in mental health, infant mental health, psychology, social work, nursing or related field.
- Demonstrated experience in a leadership role preferably in a child and family health environment, providing staff supervision and support, team oversight and resource management.
- Well-developed interpersonal skills, with the ability to build effective relationships and foster high performing teams.
- Well-developed written communication skills, with the ability to write and effectively review professional correspondence and develop informative reports
- Financial literacy and experience contributing to the management of budgets and cost centres.
- Proven ability to work within a changing and dynamic environment.
- Knowledge of relevant legislation and policies, including a commitment to continual improvement and quality practice.
ROLE REQUIREMENTS
- Able to work across other Ngala sites as required.
- Possession of a Working with Childrens Check.
- Possession of a current National Police Clearance.
- Possession of current WA driver’s licence.
HOW TO APPLY
Applications are due by 5pm, Wednesday 5 August 2026 however shortlisting will commence immediately so we encourage you to submit your application promptly.
If you have any queries, please contact Michelle Allan, Operations Manager Clinical Services (Residential) – [email protected].
ABOUT US
At Ngala, we believe every child deserves the opportunity to be their best, and that raising children should be a joyful and rewarding experience.
After 130 + years of working with families across Western Australia, Ngala continues to use the latest research and training, alongside community stories and experiences to develop and deliver services that meet the needs of today’s parents and children.
CULTURE
Our core values at Ngala are Human Connection, Integrity, Fairness and Creativity.
Ngala is an equal opportunity employer and promotes a workplace that actively seeks to include, welcome and value the unique contribution of all people. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse background, people who identify as LGBTIQA+ and people with a disability.
We acknowledge the Traditional Owners of the land where our programs and services operate and pay our respects to Elders past and present in the spirit of reconciliation. We acknowledge the importance of children being raised with connection to culture, community and family.
