In-Demand Evolution support services Jobs in Melbourne, Vic

Broker Support Officer
Employment Hero —Melbourne VIC
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- CRM software
- AI
- Communication skills
- Employee assistance program
20h
Private Tax Manager | Melbourne
Deloitte —Melbourne VIC
- Master's degree
- Leadership
- On-the-job training
- Parental leave
Head of People Business Partnering
Grill'd —Richmond VIC
- Full-time
- Remote
- Leadership
Quick Apply
Senior Software Engineer
Teamified —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AI
- Communication skills
Quick Apply
3d
Principal Engineer
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Agile
- Parental leave
11h
Senior Security Architect
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- APIs
- Agile
Quick Apply
Medical Director (Part-Time | Telehealth Healthcare | Open to Remote)
easykind —Richmond VIC
- Part-time
- Hybrid work
- Leadership
Quick Apply
Principal Software Engineer - Mobile
Xero —Hawthorn VIC
- Full-time
- Hybrid work
- AWS
- APIs
- AI
Senior Solutions Architect, Digital Platforms
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- APIs
- Agile
Quick Apply
Principal Solution Engineer - AI Platform - Hybrid
Flybuys —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Work from home
Principal Enterprise Architect
Workday —Melbourne VIC
- Full-time
- Salesforce
- AWS
- AI
- Flexible schedule
1d
Senior IAM Engineer
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- APIs
Quick Apply
Business Unit Technical Leader (BUTL)
MIGSO-PCUBED —Melbourne VIC
- Contract
- Sales
- Recruiting
- Leadership
Enterprise OneTrust Consent Architect & Integration Specialist
Tata Consultancy Services —Melbourne VIC
- SQL
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- Health insurance
Account Executive
WithBureau —Collingwood VIC
- $90,000 - $120,000 a year
- Full-time
- Sales
- Marketing
- Communication skills
- Annual leave
Quick Apply

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Broker Support Officer

Employment Hero -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
$75,000 - $80,000 a year
20 hours ago

Benefits

Employee assistance program
Opportunities for promotion

Qualifications

CRM software
AI
Communication skills

Full Job Description

AI Job Summary

Proven record developing relationships and delivering excellent customer outcomes.
Experience working with a CRM to log and document member interactions accurately.
Experience managing email communication and handling overflow calls as a key point of contact.

Role Type

Permanent • Full-time • Entry Level

Pay Rate

$75,000 AUD – $80,000 AUD (Annum)

Description

Support mortgage brokers grow their business.
Challenge yourself in this dynamic customer focused environment.
- Hybrid working, strong culture and opportunity for career progression with an industry leader.

The Business

Connective is Australia’s largest and most innovative mortgage, commercial and asset finance aggregators and the preferred choice for leading brokers. Our customers are mortgage, commercial and asset finance brokers, and we’re driven by one simple goal: to be the business partner they can’t imagine doing business without. Through market-leading technology, industry expertise and exceptional service, we empower brokers to build successful businesses. With a strong and collaborative culture, we are proud to be an employer of choice for ambitious and customer-focused professionals looking to make a meaningful impact.

The Role

We are seeking a passionate and customer-focused professional to join our exceptional broker support team. As a Broker Support Officer, you’ll play a critical role in supporting our field-based Partnership Managers (PMs) while delivering a seamless experience for our broker members. Acting as a key point of contact, you’ll ensure brokers receive timely, high-quality support when PMs are unavailable, helping them overcome challenges and maximise opportunities for business growth.

This is an exciting opportunity to contribute to the ongoing evolution of Connective’s industry-leading broker support model. You’ll work closely with brokers, Partnership Managers and internal stakeholders to coordinate enquiries, manage communications and deliver outstanding service that strengthens member engagement and satisfaction.

Responsibilities include:

Managing email communication and taking overflow calls from members when field-based PMs are unavailable.
Assisting with general administrative tasks to support the field-based PMs, ensuring efficient operations.
Answering general enquiries from brokers and liaising with internal departments to resolve member issues as needed.
Helping develop and maintain a strong relationship between brokers, PMs, and the broader business.
Ensuring all member interactions are logged and documented accurately within the CRM system.
Coordinating and following up on outstanding tasks and requests from brokers and internal teams to ensure smooth communication and service delivery.

The Person

As an exceptional communicator and customer support professional, you pride yourself on exceeding your customer’s expectations and providing them with solutions to help their business grow and prosper. You enjoy working with others, especially in a consultative and collaborative way, and have the interpersonal and influencing skills to support this.

You will also have:

A proven record in developing relationships and delivering excellent customer outcomes.
Experience working with a CRM.
Outstanding organisational and communication skills with a collaborative team player style and a customer-first mindset.
Strong influencing and problem-solving skills.
Ability to collaborate effectively with internal departments and support multiple teams.

The Benefits

As a valued part of the Connective team, you will be rewarded with:

An awesome office space, with views of the city and lunchtime table tennis.
A vibrant and supportive team culture.
A generous salary package and other benefits such as progressive leave policies, employee lifestyle benefits program, work/life balance, EAP and a focus on learning and development.
The opportunity to develop your career with an industry leader.

To Apply

To apply, please click on the ‘Quick apply’ button.

All applications will be handled with strict confidentiality.

Apply Now

Refine Your Search

evolution support services jobs in melbourne, vic

Broker Support Officer

Private Tax Manager | Melbourne

Head of People Business Partnering

Senior Software Engineer

Principal Engineer

Senior Security Architect

Medical Director (Part-Time | Telehealth Healthcare | Open to Remote)

Principal Software Engineer - Mobile

Senior Solutions Architect, Digital Platforms

Principal Solution Engineer - AI Platform - Hybrid

Principal Enterprise Architect

Senior IAM Engineer

Business Unit Technical Leader (BUTL)

Enterprise OneTrust Consent Architect & Integration Specialist

Account Executive

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