In-Demand Nbn™ Jobs

Customer Service Representative
Probe CX —Melbourne VIC
- Part-time
- Hybrid work
- CRM software
- English
- Research
12d
Customer Enquiries Consultant
NBN Co —Gold Coast QLD
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Parental leave
2d
Field Area Manager I Victoria Metro
NBN Co —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Parental leave
- Opportunities for advancement
6d
Senior Workflow Performance Specialist
NBN Co —Brisbane QLD
- Full-time
- No degree
- Parental leave
2d
Manager Media and External Communications
NBN Co —Melbourne VIC
- Full-time
- Parental leave
3d
Business Development Manager - Vodafone Business - NSW
TPG Telecom —Barangaroo NSW
- Full-time
- Hybrid work
- Sales
- Salesforce
Cyber Engineering Security Specialist
TPG Telecom —Barangaroo NSW
- Full-time
- Hybrid work
- Management
- DevOps
- AWS
11d
Field Supervisor - Telecommunications
Ventia Pty Limited —Cambridge TAS
- Contract
- Leadership
- Communication skills
Senior ICT & Security Engineer
Stantec —Brisbane QLD
- Part-time
- Microsoft Access
- Communication skills
- Work from home
- Employee assistance program
Senior Manager Financial Control and Accounting Services
NBN Co —Sydney NSW
- Full-time
- Parental leave
9d
Skilled Yardman
AAG Infrastructure —Penshurst NSW
- Full-time
- Maintenance
- Welding
- Construction experience
Quick Apply
Onsite Technician
Telco Adviser —Australia
- Contract
- In-person
Customer Field Technician I Mildura
NBN Co —Australia
- Full-time
- Customer service
- Communication skills
- Parental leave
- Gym membership
Auslan Video Interpreter
Concentrix —Australia
- Full-time
- Remote
- Customer service
- Communication skills
- Employee discount
7d
RSP (Retail Service Provider) Delivery Manager
NBN Co —Australia
- Full-time
- Parental leave
4d
Executive Manager Corporate Strategy
NBN Co —Australia
- Full-time
- Finance
- Master's degree
- Bachelor's degree
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3d
Telecommunications Network Planner
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
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- Hybrid work
- PMP
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- Work from home
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Senior Service Desk / Onsite Engineer (MSP)
VISITS —Sydney NSW
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Optus —Macquarie Park NSW
- Azure
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- Presentation skills
- Parental leave
- Employee discount
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Customer Service Representative

Probe CX -
Melbourne VIC

Apply Now

Job Details

Part-time
12 days ago

Benefits

Group activities

Qualifications

CRM software
English
Research
System security

Full Job Description

Are you a clear, professional communicator looking for a rewarding role that avoids exhausting, back-to-back phone lines? We are seeking 12 dedicated casual Customer Service Agents to act as vital guides for companies navigating official government support programs. You will leverage digital tools and knowledge centers to fuel business growth across Australia.

Key Details

Due to the nature of our government client's operations, applicants must be Australian Citizens
Hours & Schedule: Dynamic casual schedule running between 0 to 38 hours per week based on fluctuating business demand.
Roster Parameters: Operational shifts run strictly Monday to Friday between 8:00 AM and 8:00 PM (No standard weekends). True casual availability to assist at short notice when seasonal volume surges hit is highly valued.
Commencement Date: Monday, 27th July 2026.
The Training Blueprint: Your first 2 weeks consist of mandatory, comprehensive full-time training on-site from 9:00 AM to 5:00 PM, Monday to Friday.
The Hybrid Workflow: Upon graduating training and reaching operational competency, you will gain access to our hybrid model, working a minimum of 2 days per week in our Melbourne CBD office with the rest spent working comfortably from home.
Equipment Requirements: Probe CX provides your specialized headset. Agents must provide their own personal Windows-based PC/Laptop (Macbooks are incompatible due to system security protocols) hooked up via a hardwired NBN ethernet connection (no hotspotting or mobile tethering).

The Role

In this rewarding inbound customer position, you will be the first point of contact for businesses and individuals seeking information on federal grants, program updates, and business registration processes. This is a balanced, value-driven desk where you are given the time and administrative buffer to truly research answers, log freehanded call summaries, and solve problems.

Key Responsibilities:

Navigate Complex Knowledge Centers: Use advanced research skills to locate precise eligibility guidelines, troubleshooting parameters, and grant calculators to support callers.
Basic Technical Troubleshooting: Walk customers through standard online platform scripts to solve business registration portal or technical web issues, escalating cases to specialized IT desks when required.
Flawless Case Documentation: Log detailed, clear, and error-free interaction notes live on our CRM database, utilizing an administrative post-call wrap-up (ACW) window of under 5 minutes to categorize caller intent.
Uphold Government Compliance: Deliver clear information strictly in accordance with official department guidelines, acting with absolute data privacy, integrity, and professional diplomacy on every call.

What you'll bring

High-Level English Proficiency: Exceptional, flawless verbal and written English skills are a non-negotiable mandatory requirement for representing a premium government portfolio.
System Agility & Typing Accuracy: Strong computer literacy with the ability to navigate a CRM, web tabs, and multiple knowledge articles seamlessly without spelling or grammar errors.
Background Clearances: Must be an Australian Citizen and satisfactorily complete a comprehensive national criminal history police check prior to starting.
Preboarding Availability: Full availability through your initial 6 months on the floor, with no pre-planned extended international holidays or leave blocks accommodated during the onboarding lifecycle.

Why Join Us?

Access our comprehensive mental health and well-being resource platform (Sonder), empowering you with regular check-ins, confidential support, and clinical advice to stay balanced and thrive.
Access to everyday lifestyle savings: From technology, phone bills, fuel, and groceries to fashion, restaurants, and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.
Participate in fun group activities like Pizza/takeout days, Office Pajama days, and celebrate holidays and seasonal festivals in the office with food and games.
A respectful, inclusive, and ethical workplace culture that values integrity, honesty, and mutual support

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

About Probe

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Apply Now

Refine Your Search

nbn™ jobs

Customer Service Representative

Customer Enquiries Consultant

Field Area Manager I Victoria Metro

Senior Workflow Performance Specialist

Manager Media and External Communications

Business Development Manager - Vodafone Business - NSW

Cyber Engineering Security Specialist

Field Supervisor - Telecommunications

Senior ICT & Security Engineer

Senior Manager Financial Control and Accounting Services

Skilled Yardman

Onsite Technician

Customer Field Technician I Mildura

Auslan Video Interpreter

RSP (Retail Service Provider) Delivery Manager

Executive Manager Corporate Strategy

Telecommunications Network Planner

Senior Service Desk / Onsite Engineer (MSP)

Senior DevOps Engineer

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