Visitor & Interpretation Officer
Engage with our diverse visitors and share with them stories of our remarkable site! As a Visitor and Interpretation Officer you will be part of a dynamic and passionate team with the opportunity to gain insightful knowledge of our unique museums and houses across the House Museums Portfolio West (Elizabeth Farm and Rouse Hill Estate).
What the opportunity is:
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Employment with Museums of History NSW.
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Guide. Remuneration package includes salary ($66,347 - $73,325 full-time equivalent), employer's contribution to superannuation and annual leave loading.
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Ongoing part-time at 21 hours per week.
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The role will work across western Sydney.
What we do
Museums of History NSW brings together a portfolio of iconic museums, rich collections and heritage sites, the nation’s oldest archive collection, vital recordkeeping services and expert staff.
We bring history to life by sharing the stories of our places and collections. Through the State Archives Collection, we manage NSW’s official documentary heritage, supporting government transparency and the public’s right to access information.
These two roles do not just sit side by side – they inform and enrich each other. By preserving and making accessible our places, collections and archives, we create opportunities for people to explore the past and better understand their own place in the world. By supporting lifelong learning and inviting people to come together, we promote civic literacy, empathy, wellbeing and belonging.
We believe that history belongs to everyone. This is the promise and the purpose of MHNSW.
Museums of History NSW is a state cultural institution, established under the Museums of History NSW Act 2022. It is an agency of the NSW Department of Creative Industries, Tourism, Hospitality and Sport (DCITHS).
What you'll do with us:
This role will provide exceptional customer service, interpretation and information about Museums of History NSW’s sites, activities, and events to enhance visitor experiences and achieve revenue targets from sales.
For more information on the role, please contact David Key, Visitor Services Coordinator via 0424 764 219 or
[email protected].
What you need to do to apply
To apply you will need to submit the following:
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A one to two page cover letter outlining how your skills and experiences meet the essential requirements for this role.
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A current resume listing two referees, and
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Respond to the 2 targeted questions (no more than 300 words per answer). Your responses to the targeted questions should be submitted online during your application and not included in the covering letter.
What you need to tell us - Targeted questions:
1. This role requires excellent customer service and communication skills in a dynamic ticketing and retail environment to a large range of visitors. Based on the key accountabilities, what skills and experience do you bring to the role?
2. As well as communicating with museum visitors, this role is part of a larger portfolio visitor services team that provides operational support to other business units such Education, Venue Hire and other teams across the agency. Tell us about your experience working in teams large and small. How would you describe yourself as a team member?
Essential requirements of the role:
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Experience in busy customer service roles.
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Current Working with Children check.
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Current first aid certificate.
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Ability to work a 4-week roster, including weekend work and willingness to take on irregular additional shifts and overtime as required.
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Ability to manage lifting, carrying, standing, kneeling and moving around heritage sites both internal and external environments.
Also note:
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For additional resources to help prepare your application and understanding of the process, please refer to Applying for a job.
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Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks. If you are a person who requires adjustment and would like to request assistance, please contact [email protected].
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For technical support with your application, please contact [email protected].
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To be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.
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All successful candidates will be required to undergo a criminal record check with NSW Police.
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A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Submit your application before the closing date: 10am Thursday, 30 July 2026.
Diversity and Flexible Working
We are expert keepers and tellers of history, and its many stories, peoples, and cultures. We want to create a team and workplace that reflects this diversity as well as the diversity in the communities we serve. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better, more inclusive results and connects our people to our communities, to our history, and to each other.
Our vision is to support and empower First Nations people, communities and culture, and across the sites that we care for, we are committed to shifting perspectives, truth telling and delivering honest reflections on history.
We understand that flexibility means different things to different people and are committed to offering flexible work arrangements where and when possible.
If you are a First Nations applicant who would like to have a yarn about the role, or require additional support, please contact Dennis Taylor our Manager First Nations Employment & Engagement on 02 8239 2284 or via
[email protected].
Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks.
For more information, please visit:
Information on adjustments available for the recruitment process.
Thank you for your interest in this role. We look forward to receiving your application.
