In-Demand Contract analyst Jobs in Parramatta, Nsw

Analyst Lead, Client Services
FIS Global —Sydney NSW
- Full-time
- Management
- Recruiting
- Communication skills
- Employee stock purchase plan
- Health insurance
Program Manager
Aspire Early Intervention —Newington NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Financial Analyst
GBST —Sydney NSW
- Hybrid work
- AWS
- Parental leave
- Employee assistance program
Quick Apply
13d
Customer Success Manager - APAC
Emplifi —Sydney NSW
- Full-time
- CRM software
- Marketing
- Salesforce
- Annual leave
6d
Senior Digital Health Analyst - PAS - Single Digital Patient Record
NSW Health —Chatswood NSW
- Up to $150,222 a year
- Weekend availability
- Management
- Administrative experience
- Analysis skills
- Annual leave
Senior Property Finance Analyst - 12mth FTC
The GPT Group —Sydney NSW
- Full-time
- Microsoft Excel
- Bachelor's degree
- Business
- Parental leave
- Referral program
Senior/Staff Data Engineer
Gridsight —Sydney NSW
- Full-time
- Remote
- Azure
- AWS
- AI
Quick Apply
Commercial Analyst
The Argyle Network —Sydney NSW
- Full-time
- Communication skills
Analyst Global Compliance Monitoring (12-month Role)
Commonwealth Bank —Sydney NSW
- Full-time
- AI
- Communication skills
3d
Product Owner
Omnicom Group —Sydney NSW
- Temporary
- Management
- Doctoral degree
- Agile
9d
Senior Systems Engineer - Service Management
Optus —Macquarie Park NSW
- Management
- Software development
- APIs
- Parental leave
- Employee discount
Portfolio Finance Manager
The GPT Group —Sydney NSW
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Parental leave
- Referral program
13d
Senior FP&A Analyst
AbbVie —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Master's degree
4d
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect —Sydney NSW
- Full-time
- Management
- Salesforce
- Microsoft Office
Quick Apply
Head of GTM Operations
Heidi —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- SQL
- AI
- Work from home
- Parental leave
Lead Business Analyst | Process Redesign
PWC Australia —Sydney NSW
- Contract
- Parental leave
3d
ServiceNow - Configuration Analyst - Contract/Permanent - Sydney
Hastha Solutions —Sydney NSW
- Contract
- Communication skills
Quick Apply
Senior Solutions Architect - Logistics and Global Trade Management (2 year Fixed Term Contract)
ResMed —Sydney NSW
- Full-time
- Management
- ERP systems
- Databases
Financial Planning & Analysis Manager (12 month FTC)
Corrs Chambers Westgarth —Sydney NSW
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Parental leave
5d
Business Manager F&I
Inchcape —Sydney NSW
- Microsoft Office
- Financial services
- Communication skills

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Analyst Lead, Client Services

FIS Global -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Employee stock purchase plan
Health insurance

Qualifications

ITIL Certification
Management
Incident management
Recruiting
Communication skills
Negotiation

Full Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

The Client Service Manager (CSM) is a key leadership role to assist Regional Support Managers and other leadership teams to deliver a successful support service. This is a primary point of contact for coordinating and managing the operational interface between FIS and its client and stakeholders for support service commitments/co-ordination of deliverables.

About the team:

The Client Service Manager (CSM) is part of the Regional Support team and works with managers and other colleagues to deliver successfully on support service SLAs.

What you will be doing:

Release management - own, maintain, get agreement and communicate a schedule for all patches, releases through the relevant lifecycle stages. This includes planned, revised and actual dates. Meet regularly with the client to agree the timing for fixes and what is included. Act as a release readiness/authorisation gatekeeper against agreed exit criteria.
Ensure all recommendations are tracked to completion and the client knows in advance the content of all releases.
Service Configuration Management – own, capture and communicate to FIS and the client all relevant client configuration information.
Support contract management. This includes taking ownership and managing the Support Bid responses for allocated clients along with taking a leadership role during Support Contract creation and negotiations with the client.
Service level management – co-ordinate/orchestrate the set up of end to end support of new products/projects/versions for the client.
Ensure support service is compliant with contractual commitments of the Support contract, KPI, service credits/penalties.
Report, monitor and communicate internally and externally against the defined SLAs.
Incident management – act as the first level of management escalation
Coach and mentor other staff members in the CSM function
Identify opportunities for new business, either new projects and/or Change Enablement (Change Requests)
Act as part of the Duty Manager rotation
This role is a co-ordination/governance position as opposed to a hands on technical delivery role

What you will need:

Strong client-facing service management experience, ideally in banking/payments/ICT environments
Proven ability to coordinate and drive alignment across multiple teams and stakeholders (client + internal) – strong communication, influencing, and negotiation skills.
Experience owning/leading client-facing release coordination (planning, schedule alignment, release readiness, communication, tracking recommendations to completion).
Service governance / SLA oversight experience (operational meetings, monitoring service levels, ensuring contractual compliance and driving follow-ups).
Knowledge of FIS products would be preferred
Strong commercial awareness (staying within contract/commercial arrangements; forecasting/invoicing exposure is a plus).
Calm, pragmatic, delivery-focused mindset; able to say “no” when required and still maintain strong client relationships.
Basic Project Management skills

Added Bonus If You Have:

ITIL certification

What we offer you:

A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you:

Always-on learning and development
Hybrid and collaborative work environment
Competitive salary and benefits including medical and personal insurances and ESPP

#LI_TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Apply Now

Refine Your Search

contract analyst jobs in parramatta, nsw

Analyst Lead, Client Services

Program Manager

Senior Financial Analyst

Customer Success Manager - APAC

Senior Digital Health Analyst - PAS - Single Digital Patient Record

Senior Property Finance Analyst - 12mth FTC

Senior/Staff Data Engineer

Commercial Analyst

Analyst Global Compliance Monitoring (12-month Role)

Product Owner

Senior Systems Engineer - Service Management

Portfolio Finance Manager

Senior FP&A Analyst

Customer Success Manager - Risk Management - SaaS (Hybrid)

Head of GTM Operations

Lead Business Analyst | Process Redesign

ServiceNow - Configuration Analyst - Contract/Permanent - Sydney

Senior Solutions Architect - Logistics and Global Trade Management (2 year Fixed Term Contract)

Financial Planning & Analysis Manager (12 month FTC)

Business Manager F&I

I want to receive the latest job alert for contract analyst in parramatta, nsw

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