In-Demand Solution architect Jobs in Fyshwick, Act

Junior Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Management
- Customer service
- Communication skills
16h
Technology and Operations Centre Referrals
Accenture —Canberra ACT
- Full-time
- On-the-job training
- Parental leave
Client Executive - Government Cyber Workforce Solutions
Thales —Deakin ACT
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- Hybrid work
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Senior Forward Deployed Engineer
Accenture —Canberra ACT
- Full-time
- Azure
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- Engineering
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E2E Architect (AU Citizen with Security Clearance)
Accenture —Canberra ACT
- Full-time
- Azure
- Master's degree
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- On-the-job training
Software Engineer - 9 months
Leidos —Canberra ACT
- Full-time
- Analysis skills
- Software development
- Leadership
- Annual leave
Senior Solutions Engineer (APAC)
Qdrant —Canberra ACT
- Full-time
- Remote
- Sales
- AI
- Communication skills
- Dental insurance
- Annual leave
Quick Apply
3d
Director, Platforms, Virtualisation and Infrastructure | Full-time Permanent
Digital Canberra —Canberra ACT
- $149,172 - $167,151 a year
- Full-time
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1d
Solutions Architect
Viasat —Canberra ACT
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4d
Lead Application Developer
Fujitsu —Barton ACT
- Azure
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Integration Architect- AU Citizen with Security Clearance
Accenture —Canberra ACT
- Full-time
- Azure
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Residential Project Manager
Manteena —Canberra ACT
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Nixil —Canberra ACT
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Network Engagement Delivery Lead
Accenture —Canberra ACT
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Head of Cloud and Infrastructure
Kinetic IT —Canberra ACT
- Full-time
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Manager, Sales Development
Snowflake —Barton ACT
- Full-time
- Computer Science
- Engineering
- Master's degree
Account Director - Sales
Macquarie Technology Group —Canberra ACT
- Full-time
- Hybrid work
- AI
- Communication skills
- Negotiation
Quick Apply
Integration Architect (AU Citizen with Security Clearance)
Accenture —Canberra ACT
- Full-time
- Systems design
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Technical Specialist (D365 CE) ACT
Canon —Canberra ACT
- Azure
- DevOps
- Analysis skills
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GRC Analyst - 5 months
Leidos —Canberra ACT
- Full-time
- Leadership
- Annual leave

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solution architect jobs near fyshwick, act

Junior Genesys Cloud CX Architect

Unisys -
Canberra ACT

Apply Now

Job Details

Full-time
16 hours ago

Qualifications

Management
Incident management
Customer service
Communication skills

Full Job Description

What success looks like in this role:

We're looking for a Junior Genesys Cloud CX Architect to support mission-critical contact centre services, providing Level 1 and 2 support across Genesys Cloud CX, telephony, call routing, IVRs, user administration, and platform enhancements. Working alongside senior engineers, you'll resolve incidents, support upgrades and changes, maintain service performance, and contribute to the ongoing improvement of critical customer environments

Providing Level 1 and 2 support for Genesys Cloud CX users and services.
Troubleshooting issues across agents, queues, call routing, telephony, user access, and reporting.
Monitoring incidents, alerts, and service requests to ensure timely resolution.
Managing user administration, licensing, permissions, and contact centre configuration.
Supporting platform upgrades, enhancements, testing, and software deployments.
Assisting with IVR and Architect flow maintenance under senior guidance.
Contributing to incident investigations, root cause analysis, and service improvements.
Maintaining technical documentation, procedures, and knowledge articles.
Collaborating with internal teams, stakeholders, vendors, and support partners.
Participating in on-call and after-hours support when required.

You will be successful in this role if you have:

Basic knowledge of Genesys Cloud CX or contact centre technologies.
Understanding of contact centre operations and customer service environments.
Familiarity with telephony, call routing, and queue management concepts.
Experience with incident and service request management.
Strong troubleshooting and problem-solving skills.
Ability to follow documented procedures and technical guidance.
Strong communication and stakeholder engagement skills.
A genuine desire to learn cloud, telephony, and contact centre technologies.

If you're looking to take the next step in your technology career and grow your expertise in Genesys Cloud and contact centre solutions, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

solution architect jobs in fyshwick, act

Junior Genesys Cloud CX Architect

Technology and Operations Centre Referrals

Client Executive - Government Cyber Workforce Solutions

Senior Forward Deployed Engineer

E2E Architect (AU Citizen with Security Clearance)

Software Engineer - 9 months

Senior Solutions Engineer (APAC)

Director, Platforms, Virtualisation and Infrastructure | Full-time Permanent

Solutions Architect

Lead Application Developer

Integration Architect- AU Citizen with Security Clearance

Residential Project Manager

Project Manager / Scheduler

Network Engagement Delivery Lead

Head of Cloud and Infrastructure

Manager, Sales Development

Account Director - Sales

Integration Architect (AU Citizen with Security Clearance)

Technical Specialist (D365 CE) ACT

GRC Analyst - 5 months

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