In-Demand Technical support Jobs in Preston, Vic

Oracle Service Desk Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Management
- Customer service
- ERP systems
6d
Junior ICT Support Officer
Plenty Valley Christian College —Doreen VIC
- Full-time
- No degree
- Communication skills
Quick Apply
13d
IT Support Technician
Microcel —Glenroy VIC
- Up to $50 an hour
- Part-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
1d
Manager, Technical Support – ANZ
SOTI Inc. —Mulgrave VIC
- Full-time
- Hybrid work
- Management
- Databases
- Analysis skills
IT Support Level 2
MacKillop Family Services —Melbourne VIC
- Full-time
- Management
- Software troubleshooting
- Customer service
- Employee assistance program
7d
Information Technology Support Officer
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Analysis skills
- Communication skills
5d
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
- Employee stock purchase plan
- Health insurance
14d
Level 2 IT Support (MSP)
Kairos Recruitment —Melbourne VIC
- $70,000 - $80,000 a year
- Hybrid work
- Work from home
9h
Dynamics 365 CE Senior Technical Support Consultant
Fusion5 —Melbourne VIC
- Full-time
- Azure
- AI
- Communication skills
Quick Apply
Information Technology Support Officer
State Emergency Service Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Rotating roster
5d
IT and online digital services support
EMC Technologies —Melbourne VIC
- Management
- Marketing
- EMR systems
Supervisor, Technical Customer Support, Residential Energy
Tesla —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee stock purchase plan
- Health insurance
Systems Administrator
BAE Systems —Melbourne VIC
- Azure
- Computer Science
- Analysis skills
Technical Services Support
Lely —Truganina VIC
- Full-time
- AutoCAD
- Construction experience
- Communication skills
Director, Service Delivery Support (ICT systems)
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
13d
Senior Desktop Support Analyst
Corrs Chambers Westgarth —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Parental leave
ICT Product Specialist - Digital Evidence Management
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- Agile
- Leadership
8d
Help Desk Technician
ALSTOM —West Melbourne VIC
- Schematics
- Engineering
- Microsoft Office
Linux Systems Administrator
Leidos —Melbourne VIC
- Full-time
- Leadership
- Annual leave
ICT Product Specialist - Digital Evidence Management
Victoria Police —Melbourne City Centre VIC
- Full-time
- Management
- Agile
- Leadership
7d

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Oracle Service Desk Officer

Victorian Government -
Melbourne VIC

Apply Now

Job Details

Full-time
$81,496 - $98,955 a year
6 days ago

Qualifications

Jira
Management
Customer service
ERP systems
ITIL
Security
ServiceNow
Communication skills

Full Job Description

Overview

Work Type: Ongoing - Full-time

Salary: $81,496 - $98,955

Grade: VPS 3

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 12304

About Us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

You can find out more about our Ministers, leadership and entities here: Department of Government Services.

About the Group

The Operations Group delivers frontline customer services to Victorians and the public service. It maintains the foundational digital infrastructure and platforms that support efficient, secure and reliable service delivery.

About the Role

The Oracle Service Desk Officer provides critical support for Oracle systems, focusing on user access management, ticket triaging, and helpdesk services. The role will maintain security integrity through precise lifecycle management in ServiceNow or Jira while supporting the Service Delivery Manager in optimizing system processes and documentation.

Key Accountabilities

Assess, prioritise and manage incoming Oracle system incidents and requests, resolving issues at first contact where possible.

Maintain accurate, timely and professional ticket updates and audit trails, ensuring stakeholders are kept informed.

Manage user onboarding/offboarding, role provisioning and password resets in line with security, access management and segregation-of-duties requirements.

Provide administrative and coordination support to the Service Delivery Manager, including tracking actions and coordinating system maintenance activities.

Identify documentation gaps and develop and review Knowledge Base Articles to improve self-service and Tier 1 support effectiveness.

About You

To be successful in this role, you will need to possess the following attributes:

Excellent written and verbal communication skills, with the ability to provide clear and professional information to stakeholders.

Strong logical reasoning skills with the ability to isolate, analyse and resolve issues effectively.

Demonstrated commitment to delivering high-quality, responsive customer service.

Experience using ServiceNow, Jira or similar platforms to manage incidents and service requests in line with ITIL standards.

Experience with Oracle ERP user access management, including roles, permissions and security profiles, and knowledge of finance systems and processes is highly desirable.

This role is Ongoing and is only open to applicants with relevant rights to work in Australia.

For more information, please see the .

How to apply

Apply before the advertised closing date 11:59pm on 9 September 2026. All applications should include:

a resume; and

a cover letter which addresses the key selection criteria (within three pages).

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

Applications close Wednesday 9 September 2026 at 11.59pm

Posted

26 August 2026

Apply Now

Refine Your Search

technical support jobs in preston, vic

Oracle Service Desk Officer

Junior ICT Support Officer

IT Support Technician

Manager, Technical Support – ANZ

IT Support Level 2

Information Technology Support Officer

Installer Support, Technical Specialist

Level 2 IT Support (MSP)

Dynamics 365 CE Senior Technical Support Consultant

Information Technology Support Officer

IT and online digital services support

Supervisor, Technical Customer Support, Residential Energy

Systems Administrator

Technical Services Support

Director, Service Delivery Support (ICT systems)

Senior Desktop Support Analyst

ICT Product Specialist - Digital Evidence Management

Help Desk Technician

Linux Systems Administrator

ICT Product Specialist - Digital Evidence Management

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