In-Demand Services manager – electrical (australia) Jobs in Coolaroo, Vic

Supervisor, Technical Customer Support, Residential Energy
Tesla —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee stock purchase plan
- Health insurance
Senior Electrical Engineer
X-ELIO —Melbourne VIC
- Full-time
- Hybrid work
- Engineering
- Electrical experience
- Bachelor's degree
Engineering Coordinator
National Gallery of Victoria —Melbourne VIC
- $100,894 a year
- Full-time
- Engineering
- Construction experience
10d
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
- Employee stock purchase plan
- Health insurance
Tech Training Specialist, DCEO, AWS Infra Operations
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Weekend availability
- Management
- Microsoft Office
- Senior Secondary Certificate of Education
Service Delivery Manager
Sourceo —Melbourne VIC
- Contract
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Technical Operations Engineer, Data Center Engineering Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Bachelor's degree
Asset Manager / Senior Maintenance Planner
ISS —Melbourne VIC
- Contract
- Maintenance
- Communication skills
- Analytics
Data Center Engineering Operation Trainee, Data Center Engineering Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Engineering
- No experience needed
- AWS
Energy Strategy Manager, AWS Infrastructure Energy Team
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Bachelor's degree
- Budgeting
13d
Senior EHS Specialist, Bids & Contracts, Commercial Energy, APAC
Tesla —Melbourne VIC
- Full-time
- Bachelor's degree
- No degree
- Communication skills
- Employee stock purchase plan
- Health insurance
Data Center Area Manager, DCEO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Management
- Senior Secondary Certificate of Education
- AWS
Senior/Associate Electrical Engineer - Electrical Systems & BESS
WSP —Melbourne VIC
- Hybrid work
- Engineering
- Business development
- Bachelor's degree
- Parental leave
9d
Territory Manager - Automotive LED Lighting
Whitevision Australia —Melbourne VIC
- $70,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Sales
- Electrical experience
Quick Apply
2d
Operation Tech I, Data Center Engineering Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- AWS
Controls Design Engineer (EPMS), CDE
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Electrical experience
- Bachelor's degree
Controls Engineer, APAC Controls Deployment & Service
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- AWS
Chief Engineer, AWS Data Center Engineering Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- 12 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Operations Engineer
Downer Group —Parkville VIC
- Full-time
- Management
- Construction experience
- Communication skills
- Employee assistance program
Senior Engineer - Secondary (High Voltage Utilities and Renewable Projects)
Consolidated Power Projects Australia —Doncaster VIC
- Full-time
- Electrical experience
- No degree
- AI
- Work from home
- Parental leave
Quick Apply
1d

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Supervisor, Technical Customer Support, Residential Energy

Tesla -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Employee stock purchase plan
Birthday leave
Health insurance
Parental leave
Employee assistance program
Paid volunteer leave
Flexible schedule
Insurance services

Qualifications

Microsoft Powerpoint
Microsoft Excel
Call center experience
Electrical engineering
Microsoft Office
Organisational skills
SharePoint
Leadership
Communication skills

Full Job Description

What to Expect

Join Tesla Energy and Power the Future! At Tesla, we're revolutionising sustainable energy solutions for homeowners worldwide. As a Supervisor, Technical Customer Support (Residential Energy), you'll play a pivotal role in ensuring our customers receive world-class support, aligning with our mission to accelerate the world's transition to sustainable energy. If you're a technical leader passionate about coaching teams and driving excellence, we want to hear from you!

The customer support team acts as a key support point for Tesla Energy homeowners, dedicated to delivering exceptional end-customer experiences through our Customer First philosophy.

As a hands-on leader in this dynamic, high-complexity team, you'll drive performance and business transformations while guiding a team of highly efficient agents toward shared goals. You'll ensure adherence to correct procedures, provide routine coaching and direction to the team for continuous improvement, and step in to offer advice, de-escalate customer concerns, or resolve issues as needed. Leading by example, you'll set expectations aligned with Tesla’s Measures of Excellence, serve as an extension of the Manager, and embody the Tesla brand voice—strong, professional, and customer-focused. In this role, you'll think critically and strategically to identify impactful solutions for current and emerging challenges, executing them efficiently to deliver timely results.

What You'll Do

Effectively supervise, lead, coach, and develop a highly engaged team of technical customer support specialists to achieve quality, service, productivity, and KPI goals.
Conduct regular one-on-one developmental meetings, performance reviews, and case/call audits to evaluate day-to-day performance, ensure process adherence, compliance, and a perfect customer experience.
Own and resolve end-user escalations in a timely manner, stepping in to de-escalate issues, provide advice, or collaborate with team members on technical and personnel challenges.
Maintain open communication with key stakeholders and higher-level support teams to establish targets for quality, speed, cost, and interdepartmental processes, while sharing knowledge and supporting peers across departments.
Collaborate with business partners to develop the team in alignment with company targets and Tesla excellence standards.
Continuously assess, refine, and update team training plans, SharePoint resources, and processes to maximize efficiency, boost motivation, and drive proactive improvements through critical thinking and innovation.
Exceed expectations on all monthly and quarterly KPIs/follow-ups, communicating relevant policy and procedure changes that impact the team.

What You'll Bring

We're seeking technical-savvy people leaders with a solid grasp of electrical and engineering principles, along with proven experience in team development and leadership. You must thrive in a fast-paced, evolving support environment, bringing innovative ideas and creative approaches to foster team growth and success.

Proven leadership and communication skills in a customer support environment, including exceptional written and oral abilities, critical thinking, reporting, presentation, and delegation capabilities.
Demonstrated success in coaching, training, and developing high-performing teams, with the ability to cultivate success, lead by emanating positivity and accountability, and establish/maintain an encouraging, cooperative working environment.
Strong technical foundation, including a deep understanding of electrical, electrical, and engineering concepts, plus familiarity with Energy products and Terminology.
Experience in managing a high-volume call center environment, with the ability to work with steady composure under pressure in a deadline-driven setting.
Highly developed skills in Excel, PowerPoint, data analytics, and collaboration tools such as SharePoint and Microsoft Office applications
Excellent organisational skills, attention to detail, and sound judgment aligned with Tesla standards, with the ability to effectively handle multiple priorities, organize workloads, meet deadlines, and maintain a flexible schedule for team assistance.

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount
Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
Miscarriage leave - 10 days
Employee Vehicle Loan Program
Novated Leasing (AU only)
Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest
Well-being Fund – An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to them
Health insurance discounts (AU only)
Bike to work – $10 per day if you cycle to work
Employee Assistance Program - Free and confidential counselling for all staff and their families
Annual Flu Vaccines
Birthday Leave, Cultural Significance Leave and Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

Refine Your Search

services manager – electrical (australia) jobs in coolaroo, vic

Supervisor, Technical Customer Support, Residential Energy

Senior Electrical Engineer

Engineering Coordinator

Installer Support, Technical Specialist

Tech Training Specialist, DCEO, AWS Infra Operations

Service Delivery Manager

Technical Operations Engineer, Data Center Engineering Operations

Asset Manager / Senior Maintenance Planner

Data Center Engineering Operation Trainee, Data Center Engineering Operations

Energy Strategy Manager, AWS Infrastructure Energy Team

Senior EHS Specialist, Bids & Contracts, Commercial Energy, APAC

Data Center Area Manager, DCEO

Senior/Associate Electrical Engineer - Electrical Systems & BESS

Territory Manager - Automotive LED Lighting

Operation Tech I, Data Center Engineering Operations

Controls Design Engineer (EPMS), CDE

Controls Engineer, APAC Controls Deployment & Service

Chief Engineer, AWS Data Center Engineering Operations

Operations Engineer

Senior Engineer - Secondary (High Voltage Utilities and Renewable Projects)

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