In-Demand User experience Jobs in Canberra, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
1d
Clinical Systems Facilitator
Baptistcare WA —Canberra ACT
- Part-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
11h
ICT Security Analyst
Fujitsu —Barton ACT
- Management
- Organisational skills
- Communication skills
11d
Cyber Security & Risk Branch Team Members (Band 6 & 7)
Australian Federal Police (AFP) —Canberra ACT
- $111,861 - $132,185 a year
- Full-time
- Hybrid work
- Management
- No degree
- Conflict management
- Annual leave
- Parental leave
14d
Project Officer - Security & Compliance
Fujitsu —Canberra ACT
- Full-time
- Analysis skills
- Communication skills
14d
ICT Engineer
BAE Systems —Canberra ACT
- Weekend availability
- Hybrid work
- Management
- Engineering
- Administrative experience
4d
Technical Business Analyst
NTT —Canberra ACT
- Contract
- Azure
- DevOps
- SQL
Quick Apply
End Point Services Manager
Unisys —Canberra ACT
- Full-time
- Azure
- Leadership
4d
Fullstack Engineer
Karbon —Canberra ACT
- Azure
- Computer Science
- No degree
- Annual leave
- Parental leave
Quick Apply
Technical Platform Manager
Showtime Consulting —Canberra ACT
- Azure
- Management
- AWS
10d
Senior Workday Consultant - Contract
Datacom —Canberra ACT
- Contract
- Hybrid work
- Bachelor's degree
- Communication skills
Quick Apply
Systems Accountant
Australian National University —Canberra ACT
- $100,847 - $105,459 a year
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
5d
Regional Sales Manager - Public Sector
Okta —Canberra ACT
- Sales
- Business development
- Bachelor's degree
Senior Technical Field Engineer
Unisys —Canberra ACT
- Full-time
- Customer service
- Communication skills
- Time management
M365 Team Leader
Datacom —Canberra ACT
- Full-time
- SharePoint
- Agile
- Leadership
Quick Apply
AI/ML Computational Scientist
Accenture —Canberra ACT
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Chief Architect
Leidos —Canberra ACT
- Full-time
- Computer Science
- Bachelor's degree
- AI
- Annual leave
Salesforce Functional Consultant (FSC)
Accenture —Canberra ACT
- Full-time
- Salesforce
- Financial services
- Kitchen
Senior/Staff Software Engineer
Gridsight —Canberra ACT
- Full-time
- Master's degree
- AI
Quick Apply
Mainframe Software Developer
Accenture —Canberra ACT
- Full-time
- Computer Science
- DevOps
- SQL

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
1 day ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

user experience jobs in canberra, act

ICT Customer Support Officer – Service Desk Analyst

Clinical Systems Facilitator

ICT Security Analyst

Cyber Security & Risk Branch Team Members (Band 6 & 7)

Project Officer - Security & Compliance

ICT Engineer

Technical Business Analyst

End Point Services Manager

Fullstack Engineer

Technical Platform Manager

Senior Workday Consultant - Contract

Systems Accountant

Regional Sales Manager - Public Sector

Senior Technical Field Engineer

M365 Team Leader

AI/ML Computational Scientist

Chief Architect

Salesforce Functional Consultant (FSC)

Senior/Staff Software Engineer

Mainframe Software Developer

I want to receive the latest job alert for user experience in canberra, act

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