In-Demand User experience Jobs in Canberra, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
13d
ICT Support and Test Engineer
Technowand —Dickson ACT
- $80,000 - $90,000 a year
- Full-time
- Computer Science
- Customer service
- Analysis skills
Quick Apply
9d
L1 Network and Desktop Support
MNL Technologies —Canberra ACT
- Azure
- Microsoft Outlook
- Customer service
Quick Apply
13d
Customer Service Officer
Belgravia Health & Leisure Group Pty Ltd —Greenway ACT
- CPR Certification
- First Aid Certification
- POS
REQ260430 Customer Banking Specialist - Expression Of Interest (Canberra & S. Coast Area)
Commonwealth Bank —Canberra ACT
- Full-time
- Hospitality
- Customer service
- Financial services
1d
Support Technician
First Focus —Canberra ACT
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- AI
- Paid training
Quick Apply
6d
Digital Services Officer | Full-time Permanent
Office of the Legislative Assembly —Canberra ACT
- $102,657 - $116,592 a year
- Full-time
- SharePoint
- Communication skills
5d
Test Lead
Showtime Consulting —Canberra ACT
- Part-time
- Azure
- Management
- Analysis skills
Quick Apply
13d
IT Desktop Support
Lockheed Martin —Barton ACT
- Microsoft Office
- AI
10d
Digital and Content Officer
Great Barrier Reef Marine Park Authority —Canberra ACT
- Weekend availability
- AI
- Analytics
13d
Frontend Developer
Showtime Consulting —Canberra ACT
- Computer Science
- Analysis skills
- Bachelor's degree
Senior Test Analyst
CSIRO —Canberra ACT
- $118,102 - $127,808 a year
- Part-time
- No degree
- Agile
- Leadership
9d
Client Technical Architect(DWS)
Unisys —Canberra ACT
- Full-time
- Azure
- Computer Science
- Bachelor's degree
3d
Senior/Staff Software Engineer
Gridsight —Canberra ACT
- Full-time
- Master's degree
- AI
Quick Apply
ServiceNow Developer
Accenture —Canberra ACT
- Full-time
- Scripting
- Agile
- Communication skills
Technology Consultant II
Dynatrace —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Computer Science
- Writing skills
- Health insurance
- Annual leave
11d
Senior Network Engineer
Kinetic IT —Canberra ACT
- Weekend availability
- Azure
- In-person
- Communication skills
- Employee assistance program
- Employee discount
Cyber Security Engineer
Macquarie Technology Group —Canberra ACT
- Full-time
- Azure
- AWS
- AI
Quick Apply
Capture Manager (Technical Networks and Encryption), Asia Pacific
Viasat, Inc. —Canberra ACT
- Full-time
- Remote
- Leadership
3d
Senior M365 Specialist
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- SharePoint
- Parental leave
- Employee discount
Quick Apply

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
13 days ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

user experience jobs in canberra, act

ICT Customer Support Officer – Service Desk Analyst

ICT Support and Test Engineer

L1 Network and Desktop Support

Customer Service Officer

REQ260430 Customer Banking Specialist - Expression Of Interest (Canberra & S. Coast Area)

Support Technician

Digital Services Officer | Full-time Permanent

Test Lead

IT Desktop Support

Digital and Content Officer

Frontend Developer

Senior Test Analyst

Client Technical Architect(DWS)

Senior/Staff Software Engineer

ServiceNow Developer

Technology Consultant II

Senior Network Engineer

Cyber Security Engineer

Capture Manager (Technical Networks and Encryption), Asia Pacific

Senior M365 Specialist

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