In-Demand Associate director Jobs in Victoria

Shift Lead - English, Arabic, Microsoft Windows
HCLTech —Melbourne VIC
- On call
- Data analysis skills
- English
- Communication skills
Hotel Services Manager
Gian Hospitality —Melbourne VIC
- $85,000 a year
- Weekend availability
- Hospitality
- Management
- Supervising experience
Quick Apply
1d
National Coastal & Maritime Lead
AECOM —Docklands VIC
- Full-time
- Hybrid work
- Leadership
Capital Markets Academy 2027 - Launch Your Real Estate Career
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Asset Manager
Kinkora Investments —Melbourne VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
- Parental leave
- Employee assistance program
Quick Apply
10d
Sales Associate – Cranbourne
OBrien Real Estate —Cranbourne VIC
- Full-time
- Sales
Senior Research Fellow / Associate Professor (Research) & EMBL Group Leader
Monash University —Clayton VIC
- $181,629 - $200,092 a year
- Full-time
- Hybrid work
- Doctoral degree
- Research
- University
14h
Victorian Energy Sector Lead (Senior Associate)
TSA Riley —Melbourne VIC
Engineering Manager VIC/SA/NT/TAS (Moorabbin VIC Based)
Coca-Cola Europacific Partners —Moorabbin VIC
- Management
- Maintenance
- Analysis skills
- Parental leave
- Employee assistance program
7d
After Hours Hospital Manager
Goulburn Valley Health —Shepparton VIC
- Part-time
- Nursing
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
Director of Clinical Services
Ramsay Health Care —Frankston VIC
- Full-time
- Leadership
- Hospital experience
Quick Apply
8d
Food & Beverage Supervisor
Marriott International, Inc —Melbourne VIC
- Full-time
Enterprise Architect
RMIT University —Melbourne VIC
- Full-time
- CRM software
- University
- Experience working with children
9d
Senior Manager - Data Governance, Risk and Privacy
Ashurst LLP —Melbourne VIC
- AI
- Health insurance
- On-the-job training
Insurance Associate (Professional Indemnity)
Barry Nilsson —Melbourne VIC
- Office
- Parental leave
Associate Nurse Unit Manager - Natimuk
West Wimmera Health Service —Natimuk VIC
- Part-time
- Organisational skills
- Communication skills
Mortgage Valuer
Colliers —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
Quick Apply
Victorian Water Sector Lead (Senior Associate)
TSA Riley —Melbourne VIC
- Leadership
Veterinarian - Greencross Narre Warren
Greencross Vets —Narre Warren VIC
- Full-time
- Clinic
- AI
- Annual leave
- Employee discount
Quick Apply
Senior Clinical Research Associate - FSP Melbourne / Sydney
Fortrea —Melbourne VIC
- Full-time
- Management
- Patient monitoring
- Administrative experience

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Shift Lead - English, Arabic, Microsoft Windows

HCLTech -
Melbourne VIC

Apply Now

Job Details

Qualifications

ITIL Foundation
ITIL Certification
Arabic
Data analysis skills
English
Communication skills
Help desk

Full Job Description

Melbourne City, Victoria
Job Summary

SD lead-Job Summary The Manager - Operations will be responsible for assisting the Group Operations Manager and the Associate Director – Global Service Delivery in managing help desk personnel and all operational functions related to providing the level of support as outlined in the Service agreement. This includes aiding with call forecasting, staffing and scheduling of Analysts and basic operational processes (queue monitoring, analyst remediation, knowledge transfer). Assist with operational reporting as determined by the Group Operations Manager. Work with Group Operations Manager and Associate Director – Global Service Delivery to ensure that all Service Level Agreements (ASA, Abandoned Rate, First Call Resolution, etc) are met in accordance with contractual obligations. Ensure that all team quality thresholds are met (Customer Satisfaction, Quality Scores, etc.). The Manager - Operations will be responsible for direct management and mentoring of the Supervisors’s working across the entire account to ensure they maintain a high-level of proficiency with the Sponsor/Study-specific processing rules and SOPs. They will also perform direct mentoring of Level 2 analysts across the entire account, as needed, to help them acquire and maintain any advanced knowledge needed to perform their account-specific duties. With respect to change management, this position will also be directly responsible for the on-boarding of any new dedicated teams (which includes the coordination of dedicated team trainings - New Hire/ Remediation/ New Dedicated Account) and for direct coordination with all accounts (both dedicated and non-dedicated) to develop any account-specific SOPs, Knowledge Objects, and associated training materials. This position is also responsible for helping to confirm/justify resource requirements based on forecasted call volume, projects, first-hand experience with transaction-processing efficiencies, etc. With respect to day-to-day management, this position helps to oversee that the workflow is being processed efficiently and effectively across all teams (with extra emphasis on the Dedicated teams), helps to ensure that all Help Desk Analysts are equipped with the knowledge they need to meet efficiency and service-level targets, and serves as the initial management escalation point across the account team. Operational Responsibilities ? Manage staff to ensure service levels are protected across all service bands. ? Conduct performance appraisals, developing professional development plans, and creating performance incentive programs. ? Work with HR on disciplinary action to staff. ? Determine staffing requirements based on changing support environment ? Coordinate with Acct Team to forecast call volume based on trends so far and upcoming events. ? Change Management of adding new dedicated pods ? Knowledge Development & Maintenance ? Dedicated Team Training ? External focus on customer’s priorities/needs ? Mentoring of all account Supervisors ? Participate

Key Responsibilities
1. Monitor And Manage Call And Chat Responses, Ensuring They Are Addressed Within Agreed Slas While Utilizing Arabic And English Communication Skills.
2. Maintain And Manage Attendance, Leave Reports, Breaks, And Shift Rosters To Ensure Optimal Staffing And Resource Allocation.
3. Conduct Ad-Hoc Analyses And Participate In Sip Activities Using Windows Tools, Providing Insights For Infrastructure Management And Process Improvements.
4. Resolve Escalations Promptly, Adhering To Established Processes And Quality Compliance Standards, Ensuring A Seamless Customer Experience.
5. Collect And Analyze Customer Feedback To Ensure Positive Customer Satisfaction And Implement Necessary Improvements Based On Insights Gathered.
6. Update The Knowledge Base By Documenting Processes And Analyses Accurately, And Disseminating Knowledge To The Team To Enhance Performance And Operational Effectiveness.
Skill Requirements
1. Proficient In Arabic And English Communication Skills.
2. Solid Understanding Of Windows Operating Systems And Support Tools.
3. Familiarity With Attendance And Leave Management Systems.
4. Basic Knowledge Of Data Analysis Techniques And Infrastructure Management.

Other Requirements
1. Optional But Valuable: Itil Foundation Certification
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Refine Your Search

associate director jobs in victoria

Shift Lead - English, Arabic, Microsoft Windows

Hotel Services Manager

National Coastal & Maritime Lead

Capital Markets Academy 2027 - Launch Your Real Estate Career

Asset Manager

Sales Associate – Cranbourne

Senior Research Fellow / Associate Professor (Research) & EMBL Group Leader

Victorian Energy Sector Lead (Senior Associate)

Engineering Manager VIC/SA/NT/TAS (Moorabbin VIC Based)

After Hours Hospital Manager

Director of Clinical Services

Food & Beverage Supervisor

Enterprise Architect

Senior Manager - Data Governance, Risk and Privacy

Insurance Associate (Professional Indemnity)

Associate Nurse Unit Manager - Natimuk

Mortgage Valuer

Victorian Water Sector Lead (Senior Associate)

Veterinarian - Greencross Narre Warren

Senior Clinical Research Associate - FSP Melbourne / Sydney

I want to receive the latest job alert for associate director in victoria

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