What to Expect
Open to Full-Time OR Part-Time (minimum 18 hours per week) employment.
The Cadet Tesla Advisor is an entry-level, customer-facing role focused on supporting Tesla activations, events, and showroom activity. As a Cadet, you will spend the majority of your time engaging with the public — capturing leads, booking and conducting test drives, and helping create a strong first impression of the Tesla brand at events and in-store.
Your main focus will be on-the-ground customer engagement: talking to visitors, generating interest, collecting contact details, scheduling test drives, and taking customers out on the road. You will also support delivery days and other customer-facing moments as needed. You will not own a sales or delivery pipeline at this stage. Instead, this role is about learning the business, building strong customer service skills, and supporting the Tesla Advisor team at activations, events, and the showroom.
This is a great opportunity for someone who is enthusiastic, reliable, and passionate about Tesla’s mission and the future of personal transportation.
What You'll Do
Customer-Facing Activities
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Support lead generation at pop-up events, weekends, and other activities by engaging visitors and capturing interest.
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Run and support test drives, ensuring customers feel informed, comfortable, and safe.
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Assist with delivery handovers by preparing vehicles and guiding customers through their delivery day.
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Answer product and ownership questions in person with clarity and confidence.
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Work as part of the team to deliver a consistently excellent experience for every customer.
Learning and Development
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Complete Tesla's onboarding training to build a solid understanding of our products, services, and systems.
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Learn how to use Tesla's internal tools and CRM systems to manage and record customer interactions.
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Shadow senior Virtual Tesla Advisors to understand how the broader sales and delivery process works.
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Take part in regular team check-ins, coaching sessions, and product knowledge updates.
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Actively seek feedback and take steps to continuously improve your performance and skills.
Inbound and Outbound Customer Support
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Answer inbound phone calls from Tesla customers in a friendly, professional, and helpful manner.
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Respond to inbound emails and SMS messages in a timely, clear, and on-brand way.
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Listen carefully to enquiries and provide accurate information or direct customers to the right team.
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Take clear notes on customer interactions and update systems accordingly.
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Escalate complex or unresolved enquiries to a senior Tesla Advisor where appropriate.
Email and SMS Response
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Respond to inbound customer emails and SMS messages in a timely and professional manner.
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Ensure written communication is clear, on-brand, and tailored to the individual customer's question or concern.
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Follow up with customers where needed to ensure their enquiry has been fully resolved.
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Manage a shared inbox or communication queue, prioritising responses based on urgency and customer needs.
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Escalate complex or unresolved enquiries to a senior Virtual Tesla Advisor where appropriate.
Strong communication and customer service experience is required. Prior automotive or sales experience is not essential — what matters most is how you connect with people, represent the brand, and work as part of a team.
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Availability to work a minimum of 18 hours across 3 shifts, including consistent weekend availability, with additional weekday shifts Monday to Friday as rostered.
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Valid driver's license in the country in which you are applying. 2-year minimum driving record required (with clean driving history).
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Currently studying or recently finished studies (university, TAFE, or equivalent).
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Requirement to work across Sydney at various Tesla pop up locations and stores
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Strong verbal and written communication skills in English, with the ability to adjust your tone for different customers and situations.
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A genuine passion for technology, innovation, and Tesla’s mission.
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A positive, can-do attitude and the ability to stay composed in a busy environment.
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Good attention to detail and the ability to manage multiple tasks at once.
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Comfortable working both independently and as part of a collaborative team.
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Reliable and punctual, with a strong sense of personal accountability.
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Basic computer literacy and a willingness to learn new systems and tools quickly.
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Right to work in Australia (including student visa holders with valid work rights).
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Proven customer service experience (e.g. retail, hospitality, call centre, or similar customer-facing roles).
Customer service experience required. Previous retail, hospitality, or other face-to-face customer-facing experience is highly regarded.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
