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NDIS Participant Support Officer

Alya
Brisbane QLD

Quick Apply

Job Details

Full-time
$72,000 - $80,000 a year
4 hours ago

Qualifications

Case management
Nursing

Full Job Description

Complex care, done properly. That's what we do, and it's who we're hiring for.

Alya is a registered NDIS provider specialising in high-intensity support, mental health, complex behaviours, and participants whose needs are too involved for a one-size-fits-all approach. As we grow that work, we're looking for a Participant Support Officer who can hold a portfolio of complex participants and make sure their supports run with the consistency, clinical awareness, and follow-through that this kind of care demands.

This is a role for someone who builds trust easily, thinks clearly under pressure, and closes loops properly, and who wants to do it somewhere that treats complex care as a craft rather than a checkbox.

This role will particularly suit you if you are:

An early-career community or nursing background candidate, including recent or current nursing students, who wants to build in a genuinely high-acuity environment where clinical awareness matters. Nursing study is desirable, not essential.
An experienced support coordinator who works with complex participants and would value bringing your relationships to a provider that does this work properly.

Either way, if complex, high-intensity support is where you do your best work, we want to hear from you.

What you'll do

You'll manage a portfolio of participants with complex needs, and own their experience of Alya end to end. That means building genuine relationships with participants, families, and support workers; keeping supports properly coordinated and communicated; spotting clinical and behavioural issues early and heading them off before they escalate; and working hand in hand with our rostering, leadership, and clinical teams. You'll keep your documentation accurate and current, and you'll be trusted to make calls, communicate directly, and carry things through to done.

This is not passive coordination. In complex care, the details are the job.

What you'll bring

Experience in disability, mental health, or community services, ideally with complex or high-intensity presentations
Real emotional intelligence, and the interpersonal skill to build rapport with participants, families, and workers alike
The composure to hold competing priorities and emotionally complex situations without losing the thread
A calm, grounded, professional presence, and the ability to hold boundaries while staying warm and approachable
Strong organisation, and a genuine instinct to follow through and close loops

Highly regarded

A nursing or allied health background, or current nursing study
NDIS experience, and case management or participant coordination experience
An existing network of participants or referrers you could bring with you
A working understanding of professional boundaries and complex care

About Alya

Alya is a registered NDIS provider supporting participants across South East Queensland, specialising in mental health, complex behaviours, and high-intensity support. Our approach is relational and clinically grounded, built on consistency, communication, and trust. We're a growing organisation putting real effort into strong operational foundations, so your work here is both meaningful and set up to succeed.

Why you'll want this role

A genuinely complex, high-intensity participant base where your skills are used and developed, not wasted
Leadership that backs you, and a collaborative clinical and operational team that shares the load
A place where clinical awareness and emotional intelligence are genuinely valued, not just listed
Full-time stability with real room to grow as we do

Location: Stones Corner, Brisbane

If you bring both clinical awareness and humanity to the way you work, we'd love to hear from you.

Apply now, or contact [email protected] for a confidential chat.

Pay: $72,000.00 – $80,000.00 per year

Application Question(s):

Do you have experience supporting participants with high-intensity or complex needs?

Work Location: In person

Quick Apply

Refine Your Search

study coordinator clinical jobs

NDIS Participant Support Officer

General Surgical Fellow - 2027

Senior Resident Medical Officer

Independently Support Worker – Burleigh

Aged Care Worker - Tamborine Mountain

Occupational Therapist

Senior Resident Medical Officer

Advanced Occupational Therapist - NDIS / Long Stay

Occupational Therapist -Homecare

Personal Care Worker - Northern Gold Coast

Nurse Educator

Registered Psychologist

Physiotherapist-Homecare

Aboriginal Cadetship - Nursing

Clinical Research Associate II/III - Perth

Aboriginal School Based Administration Trainee

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