In-Demand Salesforce developer Jobs

ServiceNow Business Analyst (CSM)
Duxxel Pty Ltd —Sydney NSW
- From $120,000 a year
- Contract
- Hybrid work
- Management
- Customer service
- Salesforce
Quick Apply
20h
Account Coordinator Leader
Domain Group —Pyrmont NSW
- Full-time
- Hybrid work
- Salesforce
- Parental leave
Resident Services Ambassador
Mirvac —Docklands VIC
- Weekend availability
- Hospitality
- Customer service
- Salesforce
Software Engineer
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Master's degree
- Work from home
Quick Apply
10d
Account Coordinator Leader
CoStar Group —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- Parental leave
Senior Test Engineer
Compare the Market —Brisbane QLD
- Full-time
- Azure
- Management
- Salesforce
Ellucian Banner Tech Lead
Torrens University Australia —Surry Hills NSW
- Full-time
- Oracle
- Salesforce
- Databases
Account Partner
News Corp —Fortitude Valley QLD
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Fuel card
- Parental leave
Solution Consultant
Sokin —Sydney NSW
- Hybrid work
- CRM software
- Salesforce
- Presentation skills
6d
Commercial Account Manager - ANZ
Kong —Sydney NSW
- Full-time
- CRM software
- Salesforce
- APIs
Key Account Manager - SEQ
Adbri —Brisbane QLD
- Full-time
- Sales
- Salesforce
- Communication skills
4d
Land Administration Coordinator
ABN Group —Perth WA
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Health insurance
- Annual leave
7d
Director of Product Design - Business Accounts
Airwallex —Sydney NSW
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- Research
Senior Business Analyst
Thinktank —Sydney NSW
- Hybrid work
- Salesforce
- Analysis skills
- APIs
- Annual leave
7d
Business Development Manager
Stair Lock Pty Ltd —Seven Hills NSW
- Full-time
- Microsoft Excel
- Salesforce
- ERP systems
- Work from home
- Employee assistance program
Quick Apply
4d
Senior Engineer
CoStar Group —Sydney NSW
- Full-time
- Computer Science
- Salesforce
- No degree
Senior Engineer
Domain Group —Pyrmont NSW
- Computer Science
- Salesforce
- No degree
Senior Technical Analyst
Transport For NSW —Macquarie Park NSW
- $158,393 - $177,399 a year
- Full-time
- Salesforce
- Analysis skills
- Agile
6d
Staff Product Designer, Design Systems
Airwallex —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
Head of Startups, ANZ
Airwallex —Sydney NSW
- Full-time
- Salesforce
- Leadership
4d

I want to receive the latest job alert for salesforce developer

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

salesforce developer jobs near

ServiceNow Business Analyst (CSM)

Duxxel Pty Ltd
Sydney NSW

Quick Apply

Job Details

Contract
From $120,000 a year
20 hours ago

Qualifications

Data modelling
Management
SAP CRM
Customer service
Salesforce
Business analysis
REST
Scrum
Certified Scrum Master
ServiceNow
Scalability
Agile
Business requirements
Communication skills

Full Job Description

Role Summary

We are seeking an experienced ServiceNow Business Analyst with expertise in the Customer Service Management (CSM) module to bridge business needs and technical solutions. In this role, you will work closely with business stakeholders, customer service teams, product owners, and technical teams to analyze requirements, optimize customer service processes, and deliver scalable ServiceNow CSM solutions that enhance customer experience and operational efficiency.

Key Responsibilities

Collaborate with stakeholders to understand customer service objectives, business needs, and process improvement opportunities.
Analyze and document current-state and future-state customer service processes.
Gather, validate, and prioritize business requirements for ServiceNow CSM implementations and enhancements.
Translate business requirements into functional specifications, BRDs, FRDs, user stories, acceptance criteria, and process flows.
Configure and support ServiceNow CSM processes in collaboration with developers and administrators.
Facilitate workshops, stakeholder meetings, solution demonstrations, and User Acceptance Testing (UAT).
Create and maintain business process documentation, user guides, and training materials.
Identify opportunities to improve customer experience, automation, and operational efficiency.
Support incident, enhancement, and change management activities related to ServiceNow CSM.
Analyze reports and metrics to recommend process improvements while ensuring alignment with ServiceNow governance and best practices.

Required Skills & Experience

4–7 years of experience as a Business Analyst, preferably on ServiceNow implementation projects.
Hands-on experience with the ServiceNow Customer Service Management (CSM) module.
Strong understanding of customer service operations, case management, customer journeys, and workflow optimization.
Experience creating BRDs, FRDs, user stories, process workflows, and acceptance criteria.
Experience working in Agile/Scrum environments.
Strong stakeholder management, communication, and documentation skills.
Ability to translate complex business requirements into scalable technical solutions.
Knowledge of ServiceNow platform architecture, Flow Designer, integrations, reporting, and data models.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM).
Experience with REST/SOAP integrations, CRM platforms (Salesforce, Microsoft Dynamics, SAP CRM), and external customer systems.
Knowledge of CSM Pro, ServiceNow reporting, dashboards, analytics, and ITIL best practices.

Pay: From $120,000.00 per year

Work Location: Hybrid remote in Sydney NSW

Quick Apply

Refine Your Search

salesforce developer jobs

ServiceNow Business Analyst (CSM)

Account Coordinator Leader

Resident Services Ambassador

Software Engineer

Account Coordinator Leader

Senior Test Engineer

Ellucian Banner Tech Lead

Account Partner

Solution Consultant

Commercial Account Manager - ANZ

Key Account Manager - SEQ

Land Administration Coordinator

Director of Product Design - Business Accounts

Senior Business Analyst

Business Development Manager

Senior Engineer

Senior Engineer

Senior Technical Analyst

Staff Product Designer, Design Systems

Head of Startups, ANZ

I want to receive the latest job alert for salesforce developer

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected