In-Demand Development executive Jobs in Parafield Sa

Service Delivery Manager
New Era Technology AU —Greater Adelaide SA
- Full-time
- Budgeting
- Leadership
- Referral program
2d
Account Executive - Workplace Technology
Ricoh —Greater Adelaide SA
- Full-time
- Sales
- Business development
- Negotiation
- Wellness program
- Parental leave
Senior Sales Executive, Residential
CoStar Group —Greater Adelaide SA
- Full-time
- Hybrid work
- Sales
- Marketing
- Presentation skills
- Parental leave
5d
Account Executive (SMB)
Zeller —Greater Adelaide SA
- Full-time
- CRM software
- Google Suite
- Office
- Parental leave
Senior Executive / Associate Director | Large Format Retail
Colliers —Greater Adelaide SA
- Full-time
- Sales
- Communication skills
- Negotiation
Quick Apply
Territory Manager - Vocera
Stryker —Adelaide SA
- Full-time
- Sales
- Communication skills
- Hospital experience
- Health insurance
- Parental leave
Office and Client Coordinator - Adelaide
Knowmore Legal Service —Adelaide SA
- Full-time
- Microsoft Office
- Administrative experience
- Time management
- Employee assistance program
Quick Apply
Corporate Finance Manager
Adelaide Airport —Adelaide Airport SA
- Full-time
- Microsoft Excel
- Microsoft Office
- Leadership
Account Executive
Marsh —Adelaide SA
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
National Events Advisor
Piper Alderman Management —Greater Adelaide SA
- Full-time
- Management
- Business development
- Marketing
Senior CRM and Loyalty Manager
SILK Laser Clinics —Norwood SA
- Full-time
- CRM software
- Marketing
- Salesforce
Quick Apply
Service Delivery Manager, Project Services
AVEC —Edinburgh SA
- Full-time
- Management
- No degree
- SharePoint
- Work from home
- Parental leave
1d
Consultant - Breast & Endocrine Surgical Unit | SALHN
SA Health —Greater Adelaide SA
- $296,708 - $383,234 a year
- Part-time
- Medicine
- Management
- Education
1d
Procurement and Administration Coordinator - Part Time
Downer Group —Greater Adelaide SA
- Full-time
- Administrative experience
- Communication skills
- Employee assistance program
2d
Procurement and Administration Coordinator
Downer Group —Greater Adelaide SA
- Full-time
- Administrative experience
- Communication skills
- Employee assistance program
2d
ICT Change & Configuration Manager
SA Health —Adelaide SA
- $130,046 - $134,956 a year
- Full-time
2d
Director, Strategy
SA Health —Adelaide SA
- Full-time
2d
Business Improvement Lead
City of Unley —Unley SA
- From $121,506.38 a year
- Full-time
3d
Personal Care Assistant
Eldercare —Payneham SA
- Part-time
- Care plans
- Communication skills
3d
Director of Nursing, Mental Health Clinical Program CALHN
SA Health —Greater Adelaide SA
- $200,740 a year
- Full-time
- Leadership
- Communication skills
- Nursing
- Annual leave
- Employee assistance program
3d

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Service Delivery Manager

New Era Technology AU
Greater Adelaide SA

Apply Now

Job Details

Full-time | Contract
2 days ago

Benefits

Free snacks
Referral program

Qualifications

ConnectWise
ITIL Certification
Incident management
ITIL
Problem management
Budgeting
Financial management
Leadership

Full Job Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What is the role

Full time role, supporting teams and clients geographically dispersed, the successful candidate can be based from our Adelaide or Brisbane office. The role offers flexibility and travel as required.

This role requires experience operating in a true MSP environment, where service delivery is managed across a broad portfolio of customers with different industries, technologies, contract structures, maturity levels, and service expectations. The successful candidate will be comfortable balancing competing priorities across many customers, maintaining consistent service standards, and using structured processes, data, and escalation management to drive outcomes at scale.

The duties and responsibilities of Service Delivery Manager include but are not limited to the following:

Leads end-to-end service delivery for managed service customers, ensuring SLAs, KPIs, and contractual commitments are consistently achieved.
Oversees incident, request, change, and problem management, serving as escalation owner for major incidents and driving effective Major Incident Management, including communication and post-incident reviews.
Ensures efficient workload prioritization, adherence to service standards, and process consistency.
Partners with Customer Success Managers and clients, providing senior-level support, managing escalations, conducting service reviews, and building trusted relationships through clear, professional communication.
Drives continuous improvement by analysing service metrics, identifying trends, leading root cause analysis, and implementing preventative actions to enhance efficiency, consistency, and customer experience.
Maintains financial accountability by managing budgets, monitoring utilisation, and working with Finance and Sales to optimise profitability.
Provides leadership through coaching, performance management, recruitment, workforce planning, and fostering a positive, compliant, and development-focused team culture.

Who we are looking for

Successful candidate must possess:

Must have 5+ years' experience in a Service Delivery leadership role within an MSP environment managing a portfolio of heterogeneous customers, rather than a small number of dedicated enterprise accounts.
Proven experience managing multiple customers in an SLA-driven environment, with ownership of service outcomes.
Experience applying ITIL practices, including Incident, Problem and Change Management.
Experience leading teams and managing major incidents and escalations.
Strong customer and stakeholder management skills, with the ability to build trusted relationships at all levels.
Experience using service performance data to drive continuous improvement.
Proactive, accountable and customer-focused, with a strong sense of ownership.

Desirable

ITIL certification.
Experience with ConnectWise, Autotask or a similar PSA
Service improvement or transformation experience.
Exposure to service financial management.
Executive-level customer engagement experience.

What we offer

A friendly team environment with a strong technical support network
Broad range of options for training and developing your IT skills
Opportunity to work with the IT industry's latest technologies
Internal career growth for high performers and IT super-stars
Cost price on products from our suppliers
Comprehensive Employer Assistance Program
Referral bonus
Lunches and snacks provided (Adelaide and Brisbane only)

#LI-SA2

#LI-S

New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .

Apply Now

Refine Your Search

development executive jobs in parafield sa

Service Delivery Manager

Account Executive - Workplace Technology

Senior Sales Executive, Residential

Account Executive (SMB)

Senior Executive / Associate Director | Large Format Retail

Territory Manager - Vocera

Office and Client Coordinator - Adelaide

Corporate Finance Manager

Account Executive

National Events Advisor

Senior CRM and Loyalty Manager

Service Delivery Manager, Project Services

Consultant - Breast & Endocrine Surgical Unit | SALHN

Procurement and Administration Coordinator - Part Time

Procurement and Administration Coordinator

ICT Change & Configuration Manager

Director, Strategy

Business Improvement Lead

Personal Care Assistant

Director of Nursing, Mental Health Clinical Program CALHN

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