In-Demand Program manager Jobs in Parramatta, Nsw

Sr. Program Manager, AU Country Lead
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Master's degree
- Business Administration
- Business
4d
Program Manager
FinXL —Sydney NSW
- Contract
2d
Program Manager - TBI EmployAbility Program
Royal Rehab —Mascot NSW
- Contract
- In-person
- Leadership
- Communication skills
- Employee assistance program
Platform Technical Program Manager
Future Secure AI —Sydney NSW
- APIs
- Agile
- AI
Quick Apply
Technical Program Manager
Decidr —Sydney NSW
- Hybrid work
- AI
CX Program Lead
NEXTDC —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
Quick Apply
Orchard - Program Manager (PM team lead)
Orchard Marketing —Pyrmont NSW
- Full-time
- Hybrid work
- AI
Quick Apply
Executive Assistant & Transformation Program Manager
Otis —Sydney NSW
- Full-time
- Communication skills
5d
Program Manager – 12 Month Fixed Term Contract
Nuix —Sydney NSW
- Contract
- Hybrid work
- Product management
- Organisational skills
- Software development
10d
Channel Program Manager
Advanced Navigation —Sydney NSW
- Management
- Master's degree
- Analysis skills
4d
Senior Program Manager, AU Global Store, AU Global Store, Amazon Australia
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- AI
- Leadership
- Marketing
- Commuter assistance
- Health insurance
3d
Senior Project Manager - Dynamics Customer Engagement
Capgemini Sogeti —Sydney NSW
- Hybrid work
- Azure
- Management
- PMP
2d
Senior Project Manager - Enterprise Migration
Reserve Bank of Australia —Baulkham Hills NSW
- Full-time
- Hybrid work
- Microsoft Excel
- No degree
- APIs
2d
Senior Project Manager - Dynamics Customer Engagement
Capgemini —Sydney NSW
- Hybrid work
- Azure
- Management
- PMP
2d
Program Delivery Lead
oOh! —North Sydney NSW
- Full-time
- Parental leave
- Employee assistance program
3d
Sustaining New South Wales Families Program Nurse Unit Manager L2
Western Sydney Local Health District —Sydney NSW
- $150,816.94 a year
- Full-time
- Childcare
- Experience working with children
- EMR systems
4d
Technical Infrastructure Program Manager
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
5d
Program Manager, Digital Products | On-site in Sydney | Contract or Full-Time
Tech Holding —Sydney NSW
- Full-time
- Agile
- In-person
- Communication skills
Quick Apply
5d
Technical Project Manager
DXC Technology —Macquarie Park NSW
- Full-time
- Computer Science
- PMP
- Engineering
6d
Principal Project Manager
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $154,231 - $178,369 a year
- Full-time
- Salesforce
- Communication skills
- Negotiation
8d

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Sr. Program Manager, AU Country Lead

Amazon Commercial Services Pty Ltd -
Sydney NSW

Apply Now

Job Details

Full-time
4 days ago

Qualifications

Master's degree
Scalability
Business Administration
Business

Full Job Description

DESCRIPTION

At Amazon, we're looking for a Senior Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

The Sr. Program Manager will be responsible for establishing scalable mechanisms to ensure world-class evaluation processes for delivery partners. You will relentlessly focus on continuous improvement, diving deep into processes and issues to uncover the root cause and systematically fix underlying defects to prevent the recurrence of similar process defects. This opportunity requires excellent troubleshooting, root cause identification, problem-solving, an analytical approach and logical reasoning, and the ability to succeed in a fast-paced environment. An ideal candidate for this role should have proven expertise collaborating cross-functionally, building scalable mechanisms and communicating to senior stakeholders, including Legal, Directors and VPs.

This role will act as the Australia country lead for the Service Level Standards (SLS) program, which is responsible for ensuring that Delivery Partners (DPs) provide high quality service to Amazon Last Mile delivery businesses. Our vision is to influence Delivery Partners to be safe, reliable, and provide great quality deliveries to our customers by accurately measuring driver behaviour and communicating opportunities for them to improve.

Key job responsibilities
Act as the Subject Matter Expert for unique business, legal and cultural requirements in Australia and customize SLS program strategy to ensure it remains accurate and effective accordingly.
Help build reporting mechanisms, identify opportunities, establish mitigation processes, respond to executive escalations, and work with cross-functional partners to communicate issues and progress.
Ensure SLS processes are compliant with unique Australian legal regulations. This includes ownership of a dedicated workflow for auditing Australia enforcement decisions to mitigate legal risk. Additionally, this role will provide program support for the Senior Risk Manager role for Australia, who will represent Amazon Flex in conciliation meetings with the Australian Fair Work Commission (FWC) and/or other labour arbitration bodies/regulators.

Drive customer quality by partnering with regional business teams to review and improve key business quality metrics.
Partner with customers and internal/external program, product and tech teams to determine what projects move forward and in what priority order. Act as the bridge between Australia-based Flex teams and the central SLS worldwide team to ensure team goals are aligned and are achieved successfully.
Oversee gaps between teams, processes and systems and help teams reduce exposure to classic failure modes (e.g. requirements not sufficiently understood or documented, ineffective cross-team collaboration, insufficient stakeholder reviews).
Develop, implement, and manage KPI reporting for a portfolio of programs, providing visibility to the milestones and performance of relevant projects.
Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers.

BASIC QUALIFICATIONS

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

program manager jobs in parramatta, nsw

Sr. Program Manager, AU Country Lead

Program Manager

Program Manager - TBI EmployAbility Program

Platform Technical Program Manager

Technical Program Manager

CX Program Lead

Orchard - Program Manager (PM team lead)

Executive Assistant & Transformation Program Manager

Program Manager – 12 Month Fixed Term Contract

Channel Program Manager

Senior Program Manager, AU Global Store, AU Global Store, Amazon Australia

Senior Project Manager - Dynamics Customer Engagement

Senior Project Manager - Enterprise Migration

Senior Project Manager - Dynamics Customer Engagement

Program Delivery Lead

Sustaining New South Wales Families Program Nurse Unit Manager L2

Technical Infrastructure Program Manager

Program Manager, Digital Products | On-site in Sydney | Contract or Full-Time

Technical Project Manager

Principal Project Manager

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