Merchandising Operations Specialist | 12m fixed term contract
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Hybrid working, office based in Norwest (3 days in office, 2 days WFH)
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Work with a team that supports growth and career development
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Great opportunity for a Category Assistant or Department Manager with an analytical mindset to step into this exciting role centered around Range & Space
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Secondment opportunity - 12 months
We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
What you’ll do
As a Merchandising Operations Specialist, you are the critical bridge between strategy and the shelf. You will play a vital role in driving merchandising excellence and upholding our high standards for store experience.
Your work directly impacts our team's core ambition: making it simple and intuitive for our stores to fill, replenish, and maintain planograms day-to-day, while ensuring clear, seamless shelf navigation for our customers so their path to purchase is entirely frictionless.
You will:
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Drive Merchandising Excellence: Enhance merchandising standards and planogram integrity by utilising 'Fit Check' processes. Perform concise operational checks prior to launch to proactively strengthen execution.
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Problem-Solve & Scale Solutions: Act decisively on store feedback and helpdesk queries. Use critical thinking to triage immediate issues, analyse root causes, and identify broader fleet impacts to scale network-wide solutions and prevent waste.
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Collaborate & Influence: Actively drive partner engagement sessions, bringing robust, data-driven insights to the table to guide strategic shelf-edge execution and inspire optimal merchandising outcomes.
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Manage Workload & SLAs: Take full ownership of your individual capacity planning to consistently meet key milestones, surface potential risks early, and consistently achieve Service Level Agreements (SLAs) for store support.
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Continuous Improvement: Lead post-implementation reviews (PIRs) to extract critical insights from store feedback. Bring a curious mind to analyse trends and convert them into clear, actionable recommendations that improve business outcomes.
What you’ll bring
To be successful in this role, you will need a blend of analytical thinking, retail curiosity, and strong operational foundational skills.
The Essentials:
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Experience: A minimum of 2 years in a relevant role (e.g., retail operations, merchandising, FMCG, department management, or as a category analyst).
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Technical Skills: High proficiency in Google and Microsoft suites, with intermediate Excel skills (e.g., comfortable with pivot tables, formulas, and conditional formatting).
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Mindset: A natural curiosity and a passion for continuous improvement; you enjoy looking at data or feedback and figuring out how to do things smarter, faster, and simpler.
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Mobility: A valid Driver’s License and access to a reliable vehicle are essential.
The Desirables:
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Experience utilising SAP and Blue Yonder (JDA) Space Planning.
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Commercial understanding of the FMCG industry, including Woolworths and Supplier processes.
What you’ll experience
Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:
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A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
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Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
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Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
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Attractive remuneration package, including base salary, super and performance-based incentive schemes
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
See how we’re creating better experiences together, for a better tomorrow
