In-Demand Paradise resort Jobs

Guest Service Agent
Oscars Group —Surfers Paradise QLD
- $33.85 - $47.39 an hour
- Weekend availability
- Front desk
- In-person
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
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Guest Service Agent

Oscars Group
Surfers Paradise QLD

Quick Apply

Job Details

Casual
$33.85 - $47.39 an hour
2 hours ago

Benefits

Employee assistance program
Employee discount
On-site parking

Qualifications

Front desk
Communication skills
Hotel experience

Full Job Description

About the Venue:
Crowne Plaza Surfers Paradise puts you right in the heart of the vibrant beach hospitality scene. The hotel, which is part of the IHG family, makes it easy to transition between business and the playful beach lifestyle with a host of in-house business-focused services and carefree leisure amenities on demand.

About the Role:
We are seeking a friendly and service-focused Guest Service Agent to join the front office team at Crowne Plaza Surfers Paradise. In this guest-facing role, you’ll be the first point of contact for our hotel, creating a warm welcome and delivering seamless check-in, check-out, and guest support experiences.

The role will be on Casual basis with a flexible roster and may also include occasional overnight shifts.

Key Responsibilities:

Greet guests upon arrival and provide them with information about hotel & resort facilities and services
Assist guests with check-in and check-out procedures efficiently and professionally
Providing information about hotel amenities, services, and local attractions
Handle guest inquiries and resolve any issues or complaints promptly and courteously
Managing reservations and room assignments effectively
Utilising the hotel's property management system to process bookings and updates
Coordinate with other hotel departments to ensure seamless guest experiences
Managing phone calls and directing them to the appropriate departments
Maintain cleanliness and organisation at the front desk area

About You:

1-2 years of experience in guest service or front desk role is preferred
Excellent communication and interpersonal skills
Strong problem-solving abilities and a proactive approach to guest satisfaction
Ability to multitask and work effectively in a fast-paced environment
Flexibility to work various shifts, including weekends and holidays
Attention to detail and a positive attitude towards teamwork
A passion for delivering exceptional guest experiences

Benefits:

Access to IHG discounts
Free onsite parking while on shift
Discounts on food & beverage across all Oscars Group venues
Internal and external training opportunities, including an online learning platform
Career growth opportunities within Oscars Group across 45+ outstanding venues
Employee Assistance Program (EAP) for you and your immediate family
Reward and recognition initiatives

About Us:
Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Now one of Australia’s largest privately owned hospitality groups, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, SA, Queensland and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.

Apply now and Join the Fun! with Oscars Group.

Pay: $33.85 – $47.39 per hour

Benefits:

Employee discount

Application Question(s):

Which Visa do you currently hold? And when does it expire?

Experience:

Front desk: 1 year (Preferred)
Hotel: 1 year (Preferred)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

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