In-Demand Implementation engineer Jobs in Inala, Qld

Desktop Support Analyst
Superloop —Brisbane QLD
- Contract
- Management
- Customer service
- Scripting
- Free food
1d
Senior IT Systems Engineer
Thermo Fisher Scientific —Brisbane QLD
- Full-time
- Computer science
- Computer Science
- Education
- Parental leave
- Employee assistance program
8d
Senior Gemini Platform Engineer
Accenture —Brisbane QLD
- Full-time
- Management
- ERP systems
- SQL
Marketing Analytics Manager
Compare the Market —Brisbane QLD
- Full-time
- SQL
- AI
- Leadership
Forward Deployed Engineer
Reapit ANZ —Milton QLD
- Contract
- Hybrid work
- DevOps
- AWS
- AI
Quick Apply
12d
Senior Electrical Design Engineer
Wolff Power —Brisbane QLD
- Management
- Electrical experience
- Bachelor's degree
Senior QA Engineer (Backend, Rust / Java) - Trading
Binance —Brisbane QLD
- Full-time
- Remote
- Bilingual
- AI
- SDLC
Quick Apply
Senior Engineer - .Net Migration - AI Automation
Reapit ANZ —Milton QLD
- AI
Quick Apply
Software Architect (IFS Cloud)
InfoConsulting Group —Brisbane QLD
- Full-time
- Remote
- ERP systems
- Bachelor's degree
- APIs
Quick Apply
Senior QA Engineer (Frontend, Mobile, Java) - Trading
Binance —Brisbane QLD
- Full-time
- Remote
- Bilingual
- AI
- SDLC
Quick Apply
Senior/ Principal Consultant - Power Grid Assets
DNV —Brisbane QLD
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Profit sharing
- Parental leave
Lead Process Engineer
CIMIC Group —Brisbane QLD
- Engineering
- Bachelor's degree
Senior Process Engineer
CIMIC Group —Brisbane QLD
- Bachelor's degree
Prisma Consultant
Tata Consultancy Services —Brisbane QLD
- Full-time
- Azure
- In-person
Planner
John Holland —Fortitude Valley QLD
- No degree
- Construction experience
- Hospital experience
- Parental leave
Technical Civil Associate - Digital Design
ADG Engineers (Aust) Pty Ltd —Brisbane QLD
- Business development
- Construction experience
- AI
- Wellness program
- Annual leave
Quick Apply
Senior Mechanical Engineer
Ausenco —Brisbane QLD
- Full-time
- Management
- Engineering
- Work from home
- Parental leave
Principal Mining Engineer
BUMA —Brisbane QLD
- CAD
- Microsoft Office
- Analysis skills
- Commuter assistance
- Health insurance
8d
Senior Engineer, Full Stack (React/.NET)
Reapit ANZ —Milton QLD
- Contract
- Hybrid work
- DevOps
- AWS
- Organisational skills
Quick Apply
12d
EOI - Senior Project Engineer
Ventia Pty Limited —South Brisbane QLD
- Construction experience
- Communication skills

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Desktop Support Analyst

Superloop -
Brisbane QLD

Apply Now

Job Details

Contract | Fixed term
1 day ago

Benefits

Free food

Qualifications

ITIL Foundation
Authentication
Desktop support
ITIL Certification
Management
Incident management
Customer service
Deployment
Microsoft Exchange
Scripting
Telecommunication
SharePoint
Intune
Help desk

Full Job Description

Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.

Visit www.superloop.com to learn more.

Business Unit Overview

The IT & Security team report through to our Operations unit which is the engine room of Superloop - responsible for maintaining and supporting all of our products and internal technical infrastructure to ensure the best possible service to both our customers and our very own business. Our Operations unit is responsible for ensuring that the business has the technical capability and capacity to deliver services to all Superloop customers ranging from Home Broadband to International Wholesale.

Our IT & Security team has the board responsibility for both securing the corporate network and the externally customer facing networks and portals.

Role Purpose

We are seeking an experienced Senior Desktop Support Engineer to join our IT team on an initial 6-month contract, with potential extension. This role provides backfill for our Desktop Experience Team Leader and will support corporate users across a multi-site environment. The role is responsible for delivering high-quality end-user support, managing modern workplace technologies, and driving operational excellence across both Windows and macOS platforms.

The successful candidate will have strong hands-on experience with endpoint management, Microsoft Intune, JAMF Pro, Microsoft 365, and desktop support in an enterprise environment. They will act as a senior escalation point for complex incidents and contribute to ongoing endpoint modernisation initiatives.

Key Responsibilities

End User Support: Provide Level 2 and Level 3 desktop support for Windows and macOS devices, including hardware, operating system, application, networking, and identity-related issues.
Act as an escalation point for the Service Desk for complex endpoint and user support matters.

Support office-based, remote, and mobile users across multiple locations.

Endpoint Management: Administer and support Microsoft Intune for device management, compliance, configuration policies, application deployment, and endpoint security.

Administer and support JAMF Pro for macOS device lifecycle management.

Maintain endpoint security baselines, device compliance standards, provisioning, enrolment, asset management, and lifecycle processes.

Microsoft 365 Administration: Support Microsoft 365 services including Entra ID, Exchange Online, Teams, OneDrive, and SharePoint Online.

Assist with user administration, licensing, access management, and troubleshooting.

Operational Excellence: Maintain accurate documentation, knowledge articles, and support procedures.

Identify opportunities for automation and process improvement, including support for device refreshes, operating system upgrades, and workplace technology initiatives.

Ensure incidents, service requests, and problems are managed in accordance with ITIL principles.

Security and Compliance: Support endpoint security controls, vulnerability remediation activities, and implementation of security standards and policies.

Work closely with Cyber Security and Infrastructure teams to address endpoint risks and compliance requirements.

Essential Skills and Experience

Strong experience supporting Windows 11, macOS, Microsoft 365, Microsoft Entra ID, Microsoft Intune, and endpoint deployment and management technologies.
Experience with JAMF Pro is desirable, particularly for macOS device lifecycle management.

Strong troubleshooting skills across desktop, application, authentication, networking, and device management issues.

Experience supporting enterprise collaboration platforms including Teams and SharePoint Online.

Familiarity with scripting and automation tools such as PowerShell.
Minimum 5 years’ experience in Desktop Support, Workplace Technology, or similar enterprise support roles.

Demonstrated experience operating in a medium to large enterprise environment.

Experience supporting both Microsoft and Apple ecosystems.

Proven ability to independently manage incidents, escalations, and technical investigations.

Desirable Skills

Microsoft certifications relating to Modern Workplace or Endpoint Management.
JAMF certification.

ITIL Foundation certification.

Experience in telecommunications, technology, or highly regulated environments.

Personal Attributes

Strong customer service and stakeholder management skills.

Able to communicate technical issues clearly to non-technical users.

Self-motivated and capable of working independently.

Strong attention to detail and documentation discipline.

Calm and methodical approach to incident resolution.

Continuous improvement mindset.

This role is ideal for a senior desktop support professional who enjoys a hands-on technical environment and can quickly integrate into a high-performing IT team.

On Offer

Free Home Broadband
Free Mobile SIM plan
Lunch on Wednesdays, snacks, donuts and more!
Diverse and inclusive culture
Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.

At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.

Apply Now

Refine Your Search

implementation engineer jobs in inala, qld

Desktop Support Analyst

Senior IT Systems Engineer

Senior Gemini Platform Engineer

Marketing Analytics Manager

Forward Deployed Engineer

Senior Electrical Design Engineer

Senior QA Engineer (Backend, Rust / Java) - Trading

Senior Engineer - .Net Migration - AI Automation

Software Architect (IFS Cloud)

Senior QA Engineer (Frontend, Mobile, Java) - Trading

Senior/ Principal Consultant - Power Grid Assets

Lead Process Engineer

Senior Process Engineer

Prisma Consultant

Planner

Technical Civil Associate - Digital Design

Senior Mechanical Engineer

Principal Mining Engineer

Senior Engineer, Full Stack (React/.NET)

EOI - Senior Project Engineer

I want to receive the latest job alert for implementation engineer in inala, qld

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