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Desktop Engineer

Capgemini Sogeti -
Perth WA

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Job Details

6 days ago

Qualifications

ITIL Certification
Technical support
ITIL
Communication skills

Full Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

The purpose of the Desktop engineer role is to provide onsite and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and investigate diagnose and resolve hardware and software faults related to end-user devices.

Responsibilities

You'll be working within a varied, complex role with one of Capgemini's valued customers in a travel role through regional WA and metro areas, when not travelling through the regions, you will be in the main office is in Perth (Leederville) Western Australia, working with an accomplished team in a collaborative atmosphere.

You will provide onsite, kiosk and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and investigate, diagnose and resolve hardware and software faults related to end-user devices.

There is travel required for this role. Would you be willing to travel one week in Perth and one week travelling to regional areas.

Your Profile

Experience

Providing enterprise level technical support and customer-oriented service experience
Experience with supporting Windows OS
Excellent verbal and written communication skills
experience with supporting the Office365 suite of applications
ITIL v3, MCITP/MCTS and/or relevant technical qualifications highly regarded
Ability to work with composure and professionalism when dealing with multiple demands.
Ability to work unsupervised on client sites

What you’ll love about working here

You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.

Veterans and Indigenous candidates are encouraged to apply

Apply today!

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com

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