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Workplace Experience Coordinator

DAB-Jones Lang LaSalle (NSW) Pty Ltd -
Sydney NSW

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Job Details

Full-time

Benefits

Transportation links

Qualifications

Hospitality
Bloomberg
AI
Communication skills
Office experience

Full Job Description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Performance objectives:

As a Workplace Experience Coordinator, you will own the overall workplace experience, be the first impression of Bloomberg for employees, visitors, and partners - delivering a high-touch, high-impact workplace experience. You’ll be responsible for managing daily operations in the Sydney office, including collaboration with the local building Community team.

You’ll work in close partnership with the Account Lead, contributing to larger workplace initiatives and office activations. While the role requires someone highly proactive and independent, you will also be a key collaborator on strategic projects that enhance employee experience, operational excellence, and our cross-site community across Australia and New Zealand.

Duties & responsibilities:

Front of House

Maintain physical presence at Front of House from 07:30 – 18:00, with 2 shifts 07:30–16:00; 09:30-18:00.
Maintain accurate workplace information and provide excellent customer service (badge processing, greetings, notifications)
Provide wayfinding and building information (building entrance, ATM, transport links, parking, lift access) and relevant local/country information.
Coordinate support for traveling employees (welcome messages, workstation allocation)
Arrange building and office access for employees and visitors
Take ownership for the overall workplace experience and be empowered to identify and resolve issues end to end
Conduct daily office walkthroughs to ensure a clean, safe, and well-stocked environment.

Event Support

Collaborate with Bloomberg’s Global Events team and internal stakeholders to support onsite events, including guest flow management, room setup, and registration.
Assign and oversee event spaces for internal meetings and activations in accordance with Bloomberg’s guidelines.
Coordinate event setup, furniture arrangement, and all required services, including but not limited to security and cleaning.
Oversee catering services and ensure timely, accurate, and seamless delivery.

Service Tickets Management

Manage service tickets promptly and professionally
Ensure timely acknowledgment, status updates, follow-up, and closure of all workplace experience tickets in Bloomberg’s designated ticketing system.
Maintain accurate records of ticket resolution and provide reporting as required.
Respond to inquiries and feedback with empathy and efficiency, coordinating with janitorial or maintenance vendors as needed.

Employee specification:

3+ years of experience in office coordination, hospitality, facilities, or workplace operations.
A strong operational mindset with a genuine passion for building meaningful employee experiences.
Proven ability to manage multiple projects and competing priorities with exceptional attention to detail.
Excellent written and verbal communication skills across email and in-person interactions.
A proactive, positive, and solutions-oriented attitude - someone who thrives in fast-paced, people-first environments.

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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